Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/07/2026

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an independent contractor for OneForma (operated by Centific), account email REMOVEDOn June 20, 2026 my account was deactivated for alleged "suspicious activity" (Case ID REMOVED, citing generic policy language about device/network sharing, VPN/proxy use, or multiple accounts, with no specifics on what actually triggered it.Since then I have submitted at least five separate support tickets: CAS-REMOVED(Nov 7, 2025), CAS-REMOVED(Jun 20, 2026), CAS-REMOVED(Jun 26, 2026), CAS-REMOVEDand CAS-REMOVED(Aug 31, 2026). Every single one has received only an identical automated acknowledgment email - never a response from an actual person, and never any specifics about what triggered the flag or what I would need to do to be reinstated.This account is a source of income for me. Nearly a year with no substantive human response from support is unacceptable. I am requesting: 1) a specific, individualized explanation of what triggered the suspicious-activity flag on my account; 2) a genuine human review of my case, not another auto-reply; 3) reinstatement of my account if no actual policy violation is found.

  Business Response

  Date: 09/08/2026

  Hello,

  Thank you for contacting us and for providing the details of your concern.
  
  We understand how important access to your OneForma account can be, and we are sorry for the frustration caused by the lack of a substantive update.
  
  We have forwarded your case, including the account email address and the case IDs provided, to the relevant team for additional review.
  
  They will contact you back in one of the tickets you have mentioned.
  
  Thank you for your patience and sorry for the delay!
  
  Kind regards,
  OneForma Support

• Initial Complaint

  Date:09/04/2026

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a job applicant attempting to apply for an open position with Centific (OneForma). As part of their application process, the company requires applicants to complete an identity verification screening through a third-party automated software vendor called Persona.Due to a technical error or an algorithmic glitch within the Persona software, my legitimate, government-issued identification is being rejected. The automated system provides no pathway to request an appeal, and Centific's applicant support has refused to escalate this issue to a human recruiter or HR REMOVEDcompletely refusing to provide human oversight or a manual review of my ID, REMOVEDis allowing a malfunctioning bot to bar qualified candidates from the hiring process. This is an unfair hiring practice that completely prevents me from submitting my job application.

  Business Response

  Date: 09/08/2026

  Hello dear OneForma Expert,
  
  Thank you for bringing this matter to our attention.
  
  Were sorry to hear about the difficulty you experienced during the identity-verification step of the application process.
  
  We have forwarded your case and the related information to the relevant team for additional review and investigation.
  
  We will contact you directly with an update as soon as we have more information to share.
  
  Thank you for your patience!
  
  Best,
  The OneForma Team
  
  
  
  

  Customer Answer

  Date: 09/08/2026

   
  Complaint: 25242682
  
  I am rejecting this response because:

  My concerns have been repeatedly ignored. I have given them a clear explanation for my problem, and the frontline agents have engaged in willful neglect.
  
  Sincerely,
  
  REMOVED

  Business Response

  Date: 09/11/2026

  Hello,
  
  Thank you for bringing this to our attention!
  
  Looks like you lost access to your acccount due to suspicious activity. Our team is already looking into the case and you will receive an update from us within 24 hours.
  
  Kind regards,
  The OneForma Team
  
  

  Customer Answer

  Date: 09/11/2026

   
  Hi BBB, 
  
  I'm satisfied with the ultimate outcome to complaint ID REMOVED. This does not mean that the statement is satisfactory.
  
  Thank you.
  
  REMOVED

• Initial Complaint

  Date:08/26/2026

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Centific regarding its OneForma platform because I have not received payment for work I completed. I have contacted OneForma multiple times regarding my payment, but I continue to receive generic responses without a clear explanation or REMOVEDaccount/payment information indicated that my payment was expected to be processed during the applicable payment cycle. However, the expected payment date arrived and I did not receive my money. I later logged into my account and saw that the payment had failed, without a clear explanation as to why.I have repeatedly contacted OneForma seeking clarification and payment. Instead of resolving the issue, I have continued to receive responses explaining their general payment procedures without providing a specific explanation for my failed payment or a definite date when I will receive the money owed to REMOVEDcompleted the work in good faith and expect to be compensated for valid, approved work. I am filing this BBB complaint because my attempts to resolve the matter directly with OneForma/Centific have not resulted in payment or a satisfactory resolution.

  Business Response

  Date: 09/01/2026

  Hello,
  
  Thank you for bringing this matter to our attention. We are sorry to hear about the delay and understand how frustrating this situation has been.
  
  After receiving your concerns, we conducted a thorough investigation into the payment associated with your work. Our review, including verification with our payment provider, determined that the original REMOVEDpayment was not successfully completed because the payment was not captured by the receiving account and was subsequently refunded/rejected through the REMOVEDprocess. 
  
  Once the root cause was identified, we took immediate action and initiated a new payment. While we understand your expectation for prompt compensation, payment processing is not instantaneous and requires completion through our regular payment cycle and payment provider procedures.
  
  Your payment has been resubmitted, and you can expect to receive it during the upcoming payment cycle. We anticipate that the payment will be delivered by September 10. 
  We value the contributions of our community members and regret the inconvenience caused by this issue. We appreciate your patience while we worked to identify the cause and implement a resolution.
  
  Best,
  The OneForma Team
  

  Customer Answer

  Date: 09/02/2026

   
  Complaint: 25204506
  
  I am rejecting this response because:
  I have made multiple attempts to resolve this matter directly with the company and have already raised concerns regarding the significant payment delay. Despite repeatedly contacting them, I have continued to receive delayed responses and changing payment timelines rather than the payment I am owed.
  
  Most recently, the company informed me that the purchase order (PO) had to be resubmitted and that my payment is now expected to be processed during an upcoming payment cycle, with an estimated payment date of September 10, 2026.
  I do not consider this an acceptable resolution. I completed the required work in July, and the company has acknowledged that the work was completed. Any internal issue involving their purchase order or payment-processing system is outside of my control and should not result in such an excessive delay in compensating me for completed work.
  I am extremely concerned that I continue to receive estimated dates instead of actual payment. I have been patient and have given the company numerous opportunities to resolve this directly.
  I am requesting that the BBB assist with obtaining an immediate resolution. I am seeking full payment of the outstanding amount without any further delays or additional payment cycles.
  I can provide copies of my correspondence with the company, 
  
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:06/16/2026

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, my account to login has been inactive, and I have suffered from several unaswered issues on the one forma site connected with centific. I have attempted to contact support and no one answered. I received several emails from others within centific who do not respond when I tell them that my account is inactive. Then, when I used to have access, I suffered from issues accessing UHRS and no one helped me with this as well. There has always been a barrier each time I have tried to use the one forma site. I have tried to use another account, and it still blocks me and says "inactive", so nothing works

  Business Response

  Date: 07/01/2026

  Hello,
  
  Thank you for reaching out and for explaining the problems youve had with your OneForma account and UHRS access.
  
  We understand how frustrating the inactive message can be. Our team is currently investigating the status of your account and your UHRS access, as well as any previous contacts youve made to us.
  
  We will follow up with you as soon as our review is complete to let you know what we can do and what next steps are available.
  
  Best regards,
  OneForma Team

• Initial Complaint

  Date:06/03/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I am submitting this formal complaint regarding an unresolved incentive payment issue related to the FurFrame project in REMOVED, REMOVEDDuring the project, I allowed another participant to use my dog because they did not have a dog of their own. I was informed by both REMOVEDand project staff that I would receive an additional $50 incentive for allowing my pet to be used. I fulfilled my part of the agreement and was transparent throughout the process.Since then, I have received conflicting explanations regarding the payment, including statements that I may have been paid incorrectly or that another participant may have received too much. Respectfully, any internal payment error is not my responsibility. I had no control over how payments were processed, and I should not be penalized for a mistake made internally.I have already provided screenshots and supporting communication with REMOVEDthrough text and email, yet this matter remains unresolved and my follow-ups are now being ignored. At this point, I am requesting escalation to a corporate-level supervisor outside of the REMOVEDlocation for review.I am requesting that the communication history and supporting documentation be reviewed promptly, and that the missing $50 incentive be issued as originally promised.Please confirm receipt of this complaint and provide a timeline for resolution.Sincerely,REMOVED

  Business Response

  Date: 08/07/2026

  Dear Ms. REMOVEDyou for reaching out, and please accept our sincere apologies for the delayed response to your complaint. We understand your frustration, and we appreciate your patience as well as the documentation you've provided.
  
  We take concerns like yours seriously and want to make this right. We are reviewing the full communication history and supporting materials related to your participation in the FurFrame project in REMOVED, REMOVED, including the agreement regarding the additional $50 incentive for allowing your pet to be used during the project.
  
  Our goal is to resolve this promptly and fairly. We will follow up with you with a clear resolution and timeline within 3 business days. In the meantime, please don't hesitate to reach out if you have any questions or additional information you'd like us to consider.
  
  Thank you again for bringing this to our attention, and we apologize for any inconvenience this has caused.
  
  Warm regards,
  The Centific Team
  

• Initial Complaint

  Date:01/09/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My issue is with Oneforma, but as Centific aquired the company all the policies has changed to REMOVEDis impossible for me to exercise my GDPR rights with this company. None of the available contact methods works or gives any good response. This is illegal.During these dates in 2025 I have contacted:9th April to REMOVED10th April to REMOVED29th April to REMOVED, REMOVED, REMOVEDDuring 29th April only REMOVEDresponded and helped me cc an email to REMOVED, however I havent recieved any response to this day. The other emails either bounce or gives no response at all.7th january 2026 I tried contacting all the emails again. The only one responding is REMOVEDwhich tells me to contact REMOVED. The privacy team is still impossible to contact almost a year later.#CAS-67339-D3F3T6- Right of access data according to the REMOVEDTicket Updated CRM:00003859000638 #CAS-158606-J7C7V6 - Re: Right of access data according to the REMOVEDCase Updated CRM:00005365005026 #CAS-158830-Q5X2N5- illegal GDPR treatment - Case Updated CRM:00004108007238 REMOVEDwhich is written in the privacy policy does not work because it only accepts internal emails, that means only employees at Centific can contact it and not anyone outside the organization, all external emails gets rejected, which defeats the whole purpose of such an email for external REMOVEDdoes not exist and cannot be contacted.REMOVEDdoes work, but I havent recieved any response at all.REMOVEDdoes give a response, however they tell me to contact REMOVEDor REMOVED, none of which work so its pointless.Oneforma is very inconsistent with the email adresses and I therefore contacted all of them.

  Business Response

  Date: 01/15/2026

  Hello,

  Thank you for bringing this to our attention and for sharing the detailed information about your attempts to contact our data-protection team. We understand how important it is for you to exercise your GDPR rights, and we sincerely apologize for the difficulties youve experienced.

  Please be assured that we have received your complaint and are already actively working on it. Our team is reviewing the situation to ensure that your request is properly handled and that the appropriate contact channels are functioning as expected.

  We will follow up with you as soon as there is an update.

  Thank you for your patience!

  Kind regards,
  OneForma Team

  Customer Answer

  Date: 01/20/2026

   
  Complaint: 24377845
  
  I am rejecting this response because: I am still waiting for a response
  
  Sincerely,
  
  REMOVED

  Business Response

  Date: 01/30/2026

  Hello,
  
  We apologize for the delayed response!
  
  Our team has already collected all necessary information and it will be sent to you by our GDPR team soon.
  
  Thank you for your patience.
  
  Kind regards,
  OneForma Team
  

  Customer Answer

  Date: 02/05/2026

   
  Complaint: 24377845
  
  I am rejecting this response because: I haven't received anything. If the data has already been collected, then send it to me. Oneforma is just lying for extra time.
  
  Sincerely,
  
  REMOVED

  Business Response

  Date: 02/20/2026

  Hello,
  
  Please accept our sincere apologies for the delay!
  
  The information has already been sent to you by our team.
  
  If you have any questions, please feel free to reply to our employees email.
  
  I wish you have a great weekend!
  
  Kind regards, 
  OneForma Team

• Initial Complaint

  Date:12/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear REMOVEDI worked one a project at Centific (OneForma) named "Project REMOVED- MSPO 441 - Image and file collection 2025" in July and August 2025. (the project lasted for several weeks) Since then they have failed to pay me or provide any transparent receipt for my submitted (and approved) work. I have contacted them multiple times (around 20 times - no exaggeration) about this issue. Their strategy was so far not to reply. Eventually last week I received the following reply from them: They could not pay me yet regarding this project as they have not received a receipt from their client. (I also know the name of the client. If you need it, pls reach out to me.) I simply cannot understand this reasoning. I submitted work to Centific and not directly to the client. So even if the client is not providing the receipt or the payout, Centific should take responsibility in 1. Expediting the whole issue and payout 2. Providing a transparent detailed receipt AND payout to their resources. This is the least they should do. I did this job in July - August this year. Half a year ago. And still no payout has happened ..... Could you pls help me resolve this issue with them? (I think there is no need to disclose my name, the code name of the project should suffice.Several resources were working on the same project, so I assume it is affecting all of us.) Further, in general, it is rather difficult to deal with Centific. Many times they dodge emails and do not respond, delay payments etc. Very bad and unacceptable. No respectful business does it this way, I think. Thank you for your help. With regards,

  Business Response

  Date: 12/26/2025

  Dear User!

  We apologize for the delayed response. 

  Please rest assured that we are already investigating your case. Kindly note, that due to the holidays this may last a bit longer then usual. 

  We appreciate your patience.

  Kind regards,

  OneForma Team

  Customer Answer

  Date: 01/02/2026

   
  Complaint: 24305331
  
  I am rejecting this response because:

  
  Based on the content of the reply from OneForma, they need more time to address the issue properly. 
  So lets wait for their reply a bit longer after the Holidays are over. 
  
  Sincerely,
  REMOVEDGoitn Gombkto

  Business Response

  Date: 01/15/2026

  Hello, 

  Thank you for your patience!
  
  We have thoroughly investigated your case. According to our records 1,065.67 USD were transferred to your REMOVEDaccount within the November 2025 payment cycle. The payment includes the failed payment orders for REMOVEDProject LLM output evaluation AI as well as payments for Isaac_DEO, ISAAC_DEO_APEC and Isaac_Amber.
  
  Please double check this information and let us know if you have any further questions or concerns.
  
  Thank you and kind regards,
  OneForma Team

  Customer Answer

  Date: 01/16/2026

   
  Complaint: 24305331
  
  I am rejecting this response because:
  The details OneForma mentions in their reply ("REMOVEDProject LLM output evaluation AI as well as payments for Isaac_DEO, ISAAC_DEO_APEC and Isaac_Amber") were truly paid. 

  However, they do not include the project (REMOVEDProject - "MSPO 441-Image and file collection 2025") for which I worked in July-Aug, 2025. And this is the REMOVEDsubproject I am complaining about.  

  So it makes me wonder where the payment is for that project. 

  If OneForma has carried out payment for that subproject (REMOVEDProject - "MSPO 441-Image and file collection 2025"), they should indicate it TRANSPARENTLY in the details of the Purchase Order they issue.

  But they haven't done that so far. 

   

  With regards,
  REMOVEDGoitn Gombkto

  Business Response

  Date: 01/28/2026

  Hello,
  
  Thank you for clarification!
  
  On investigating the case we could't find any mentioning of the "Project REMOVED- MSPO 441 - Image and file collection 2025" on your account. Please rest assured that we've forwarded the case to the dedicated team and they will investigate it further. 
  
  In the meantime, if you have screenshots displaying any records of your participation in the project, please attach them to your next response. We would really appreciate your help on this!
  
  Thank you for your patience and cooperation!
  
  Kind regards,
  OneForma Team

  Customer Answer

  Date: 02/01/2026

  
  Complaint: 24305331
  
  I am rejecting this response because: I worked on the project in question from the end of July until around 23rd Aug, 2025. 
  
  I am actually very taken aback and put off by the fact that you use a system/working platform (shared REMOVEDDrive of the client) that you cannot seem to manage, oversee and check exactly, and I have to dig out proof that I actually worked on this project. 
  
  So again I had to spend very valuable time to dig out proof for you. I am sending them attached. 
  
  I also downloaded the "Project Documents" file shared with me by the client, however, it is around 2 GB, so I cannot send it here as an attachment. 
  
  Pls review the proofs I am sending you thoroughly.
  
  Also, review the "Project Documents" file shared by the client. I imagine you have access to it. 
  
  If it cannot be done otherwise, pls count each and every updated image manually. It is not my responsibility if your system/working platform doesn't work smoothly and it is hard for you to oversee exactly which resource did what. 
  
  In that case, pls consider providing a better platform next time. 
  
  Sincerely,
  
  REMOVEDGoitn Gombkto
  
  

  Business Response

  Date: 02/10/2026

  H,
  
  Thank you for your detailed follow-up and for sending the additional proofs. I understand how frustrating it is to revisit this after investing so much time, and I appreciate the effort you put into documenting your work.
  
  We have rechecked your case, the materials you shared, and the project documentation on our side. For this project, we can only approve and process payments for work that was completed, delivered, and validated within the projects official timeline and conditions. In this review, we were not able to identify additional images that both fall within that accepted window and meet the criteria we are allowed to invoice, so we are unfortunately not able to add further payment for this request.
  
  Regarding the shared REMOVEDDrive and Project Documents file: we do use these to support our checks, but there are technical and contractual limits on how we can use internal file structures to validate work retrospectively. This is why we must align with the specific reporting and validation methods accepted for payment on this project.
  
  Your feedback about the platform and the difficulty in tracking contributions is valid, and I am sorry that the process has felt unclear and time-consuming on your side. I am sharing this internally so we can improve tracking and communication on future projects.
  
  Thank you again for your work and for taking the time to explain your concerns. While we cannot change the outcome for this case, we hope future collaborations will offer clearer expectations and smoother tooling from the start.
  
  Kind regards,
  OneForma Team
  

  Customer Answer

  Date: 02/19/2026

  
  Complaint: 24305331
  
  I am rejecting this response because:
  
  Hi, 

  Thank you for your reply.
  

  In response to your reply, I submitted (uploaded) the collected images according to the project Guideline onto the REMOVEDDrive of the client. This was the only tool to be used for this task. The REMOVEDDrive of the client was the designated tool. 
  

  Further, I submitted (uploaded) images only within the project timeframe. Not before or after. 
  (I think you can check when a certain image was uploaded?
  

  In case not, I am sorry, that is not my fault. Please use a tool where you can check who exactly uploaded what image. But definitely you can check based on my email exchanges with the OneForma team when I was engaging with this project.)
  
  REMOVEDGoitn Gombkto

• Initial Complaint

  Date:12/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an individual contractor based in REMOVEDworking through OneForma (Centific REMOVED). I completed assigned work, but my October payment has not been issued, even though Centific is correctly registered as a payer in my Payoneer account (Payee ID: REMOVEDcontacted OneForma support repeatedly.On Nov 21, Payment Support stated the payment was awaiting PM approval, but no progress has been made since then.Separately, my OneForma account was disabled on REMOVED, and despite multiple requests, no meaningful response has been provided. Without reactivation, I cannot view my earned amount or completed tasks.I am requesting BBBs assistance to obtain:Immediate payment for October Immediate reactivation of my account All attempts to resolve the issue directly with OneForma have failed.

  Business Response

  Date: 12/08/2025

  Hello,

  Thank you for bringing this to our attention. We apologize for any inconveniences caused!

  Our team has investigated the situation and sent you an email with further steps. Please check your email box and if you have any further issues or concerns please contact our Support Team back.

  Thank you,

  OneForma Team

  Customer Answer

  Date: 12/15/2025

   
  Complaint: 24226090
  
  I am rejecting this response because:
  As of today, no payment has been received in my REMOVEDaccount. However, since I have received the email below, I am expecting that the payment will be made by the 20th of this month. If this is processed as scheduled, I would appreciate the case being closed.
  
  The following is a quotation from the email received:
  Apologies for any delays with our response and your payments. The issue is due to system migration, and we are improving our payment processes to prevent any delays in the future.
  Upon checking your account, I believe you have already linked your Payoneer account.
  If you have done linking your Payoneer account before the cut-off which is 20th of November, you will be able to receive your payments this month. If not, then you will receive it on the next available payment cycle which will be in REMOVEDstart="846" data-end="849">Note that on the next available payment cycle, make sure to confirm or click the submit button once a PO is uploaded into your account.
  

  If you have any questions, please feel free to get back to us. 
  Kind regards,
  The OneForma Team

  
  Sincerely,
  
  REMOVED

  Customer Answer

  Date: 12/24/2025

  I have not received any payment from Oneforma for my October work yet on my payoneer account.

  Thank you.

  Business Response

  Date: 01/07/2026

  Hello,
  
  Thank you for the inquiry, we are sorry to hear you haven't received the payments yet. 

  According to our system your payment account is successfully linked to your OneForma profile. The current status of the payments is "Ready to pay", so you will receive the payments within the upcoming payment cycle (10th-26th of Jan).
  
  Please let us know if you have any follow-up questions, we'll be more than happy to help.
  
  Kind regards,
  OneForma Team 

  Customer Answer

  Date: 01/14/2026

   
  Complaint: 24226090
  
  Dear OneForma,

  I have received the payment for the tasks completed in October. Thank you for your processing of the payment.

  I would also like to follow up on the email I sent yesterday to REMOVEDregarding my account reactivation.
  I would appreciate your assistance in reviewing and addressing that request.

  Thank you for your continued support.
  
  Sincerely,
  
  Naoto

  Business Response

  Date: 01/28/2026

  Dear User,
  
  Thank you for your message and for confirming that you have received the payment for the tasks completed in October.
  
  Regarding your account reactivation, we appreciate you following up and letting us know that you contacted our team at REMOVED. I have flagged your request for review so the appropriate team can check the status of your account and address your reactivation request.
  
  Once there is an update from the team handling account reviews, you will be contacted via email. Thank you for your patience and continued collaboration with OneForma.
  
  Kind regards,
  OneForma Team

  Customer Answer

  Date: 01/29/2026

   
  Hi BBB, 
  
  I'm satisfied with the business's resolution to complaint ID REMOVED.

  BBBs mediation was extremely helpful, and I am very grateful for the support. Both the payment issue and the account reactivation have now been successfully resolved. I also would like to thank OneForma for their ongoing support throughout this process.

  
  Thank you.
  
  Naoto

• Initial Complaint

  Date:11/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Centific project REMOVED:I hope this message finds you well. Since September 2025, REMOVEDnoticed a significant discrepancy in my salary. For the REMOVEDcycle, my salary was short by about $520(52hrs), and for September it was short close to $1,000(100hrs). The issue seems to be with the timerI consistently work about 9.5 hours a day, but the system often not recorded correctly with in full time. Ive attached several screenshots showing the timer stuck.Could you kindly help me recover all the missing salary for REMOVEDand September cycle? My email: REMOVEDMy account: ychiehhuang Thank you very much for your understanding and support. Kind regards.

  Business Response

  Date: 11/19/2025

  Hello,
  
  We apologize for the delay in responding!
  
  We are sorry to hear that you have faced these issues with the timer. Since the project is located on a separate platform, we recommend you contact your Project Manager to solve the problem.
  
  You can also submit a request to our Community Support Team through REMOVED, they will be happy to help you.
  
  Thank you for understanding!
  
  Kind regards,
  OneForma Team

  Customer Answer

  Date: 11/19/2025

   
  Complaint: 24136683
  
  I am rejecting this response because:

  I had contacted my PM with this situation for 3 times, they had asked me to provide more records but they don't do anything.

  
  Sincerely,
  
  Yu REMOVED

  Business Response

  Date: 12/08/2025

  Hello, 

  Thank you for submitting your response.

  Your complaint has been received, and the details are currently under review by our team. We are actively investigating the issue and working to identify an appropriate solution. As soon as we have an update or a proposed resolution, we will contact you directly.
  
  We appreciate your patience while we work to address this matter and apologize for any inconvenience this situation has caused.
  
  Kind regards,
  OneForma Team

  Customer Answer

  Date: 12/16/2025

   
  Complaint: 24136683
  
  I am rejecting this response because: I have not received any further response yet.
  
  Sincerely,
  
  Yu REMOVED

  Business Response

  Date: 01/05/2026

  Hello,

  We apologize for the delay in addressing this concern.

  Our payment process is based on official reports received directly from our client, which accurately record all hours worked. The time displayed in the work platforms timer is a separate feature and may not always match the official records, but this does not affect payment.

   Following this investigation and verification, it has been confirmed that all hours reported by the client have been correctly processed and paid.

  Kind regards,
  OneForma Team

• Initial Complaint

  Date:11/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Centific project CherryOpal:I hope this message finds you well. Since last September 2025, Ive noticed a significant discrepancy in my salary. For the REMOVEDcycle, my salary was short by about $300$500, September it was short by at least $1,000, and for October it was short about $150. The issue seems to be with the timerI consistently work about 9.5 hours a day, but the system often not recorded correctly with in full time. Ive attached several screenshots showing the timer stuck.Could you kindly help me recover all the missing salary for REMOVED, September and October cycle? My DSID: REMOVEDMy email: REMOVEDThank you very much for your understanding and support. Kind regards

  Business Response

  Date: 11/19/2025

  Hello,
  
  We apologize for the delay in responding!
  
  We are sorry to hear that you have faced these issues with the timer. Since the project is located on a separate platform, we recommend you contact your Project Manager to solve the problem.
  
  You can also submit a request to our Community Support Team through REMOVED, they will be happy to help you.
  
  Thank you for understanding!
  
  Kind regards,
  OneForma Team

  Customer Answer

  Date: 11/19/2025

   
  Complaint: 24136673
  
  I am rejecting this response because:

  I had contacted my PM with this situation for 3 times, but they do nothing. They don't have any response.

  
  Sincerely,
  
  REMOVED

  Business Response

  Date: 12/08/2025

  Hello, 

  Thank you for submitting your response.

  Your complaint has been received, and the details are currently under review by our team. We are actively investigating the issue and working to identify an appropriate solution. As soon as we have an update or a proposed resolution, we will contact you directly.
  
  We appreciate your patience while we work to address this matter and apologize for any inconvenience this situation has caused.
  
  Kind regards,

  OneForma Team

  Customer Answer

  Date: 12/16/2025

   
  Complaint: 24136673
  
  I am rejecting this response because: I have not recived any futher response yet.
  
  Sincerely,
  
  REMOVED

  Customer Answer

  Date: 03/31/2026

  I am filing this complaint against OneForma regarding an unjust and persistent account blockade that occurred due to their platforms technical deficiencies.

  
  1. Initial Incident: System Cache Bug
  My first account lock was caused by a significant bug in OneForma's system. My wife and I share a computer. After she logged out, I logged into my own account; however, REMOVEDsystem failed to clear the session cache. Consequently, when I uploaded my KYC (Know Your Customer) documents, the system erroneously linked my data to my wifes profile. This resulted in an immediate account ban for both of us. While I managed to have this resolved through an initial appeal, it highlights a critical flaw in their session management.
  
  2. Current Issue: ID Scanning Failure under Specific Lighting
  Recently, my account was locked again after three failed attempts to scan my ID. I later discovered that the scanning software is highly sensitive to indoor lighting; specifically, it fails to process IDs correctly under warm/yellow light. Unfortunately, by the time I identified the cause, the system had already permanently locked my account.
  
  3. Lack of Support Response
  I have been proactive in trying to resolve this. I have sent multiple emails over several days to REMOVED and submitted numerous requests via their official contact form. In these communications, I provided high-quality copies of my National ID, Drivers License, and Passport to verify my identity beyond doubt. Despite these efforts, I have received no response or assistance.
  
  Requested Resolution:
  I am a legitimate user who has acted in good faith. I am requesting that OneForma:
  
  Manually review the identity documents I have provided.
  Unlock my account REMOVED so I may resume my work on the platform.
  
  Thank you for your assistance in mediating this matter.
  
  Sincerely,
  
  Tsan REMOVED

  
  

  Business Response

  Date: 04/17/2026

  Hello,
  
  Thank you for your detailed explanation and for your patience.
  
  Weve reviewed your case and can confirm the following:
  
  - As you described, when you and your wife were using the same device, your ID was first submitted under her account, which caused both accounts to be blocked.
  - Your wifes account has since completed verification successfully.
  - Your own account is currently disabled because the verification system still sees your ID as already used and stored on another profile, and recent failed scan attempts have reinforced that block.
  
  At this stage, we are checking internally whether there is any way to adjust the existing verification data so that your account can be safely reactivated without being automatically disabled again. We will review the information you have already sent and will follow up with you as soon as we have a definitive answer.
  
  We understand this situation is very frustrating, and we appreciate the efforts you have made to resolve it.
  
  Kind regards, 
  OneForma Team
  

  Customer Answer

  Date: 04/24/2026

   
  Hi BBB, 
  
  I'm satisfied with the business's resolution to complaint ID REMOVED.  
  
  Thank you.
  
  REMOVED

  Customer Answer

  Date: 05/28/2026

  I still can't pass my KYC in oneforma.

  
  

  Could you please update my complaint on BBB again?

  
  

  Because this is the only way to resolve my problem.

  
  

  
  

  Here is my another complaint:

  
  

  I used my driver's license to verify my REMOVEDaccount but it fails.
  
  I verify my driver's license in the same place with the Persona official app, it just takes one shot and ok.
  
  Please check my Persona App screenshot in the link:
  REMOVED
  
  Even though my image is small, it's still very clear when zoomed in. It's the highest quality photo.
  
  I use the same photo quality to finish my KYC in oneforma, but it can not pass.
  
  Could you please help me unlock my account for me to verify my oneforma account with Persona official app?
  
  Thank you. Regards

  
  

  Business Response

  Date: 09/03/2026

  Hello,
  
  We apologize for the delayed response.
  
  Our system identified some inconsistencies in your documentation. Please complete the REMOVEDverification again, following the instructions in our most recent emails.
  
  If you experience any further issues or have questions, please contact our support team and we will be happy to assist.
  
  Best regards,
  The OneForma Team
  

  Customer Answer

  Date: 09/05/2026

   
  Hi BBB, 
  
  I'm satisfied with the business's resolution to complaint ID REMOVED.  
  
  Thank you.
  
  REMOVED