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Business Profile

Computer Software Developers

Centific

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Centific's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Centific has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Centific

      14980 NE 31st St Ste 100 Redmond, WA 98052-5366

    • Centific

      14980 NE 31st Way Suite 120 Redmond, WA 98052

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/19/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like to request a review of my account, as it was flagged for suspicious activity.When OneForma was undergoing design updates, I attempted to log into my account several times to check the progress of the update always using the same Wi-Fi network and devices I had previously connected with, without the use of a VPN or any violation of OneFormas policies.

      Business Response

      Date: 08/26/2025

      Hi Fabio,

      After a thorough review of your account, we have verified that your login attempts during the recent platform design updates did not violate our policies. We have since reinstated your account and you should now have full access to all platform features.

      The OneForma Team

      Customer Answer

      Date: 08/27/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The Oneforma Team activated my account again! Thanks, Oneforma, and thanks to BBB!

      Sincerely,

      Fabio Del ****

    • Initial Complaint

      Date:08/11/2025

      Type:Customer Service Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been trying many times to log in to Oneforma and apply to join a project, but I keep getting errors.I've contacted support many times, but I haven't received a reply, so I'm at a loss.I hope this can be resolved.The error message is "You cannot apply because of suspicious activity. Please visit our *********** for possible reasons and further assistance."

      Business Response

      Date: 08/15/2025

      If you're receiving this error you think there is a mistake and wish to appeal the situation, please email account-********************************* so the team can review your case. We are receiving a large volume of emails, so please, expect some delay in their response.

      Customer Answer

      Date: 08/16/2025

       
      Complaint: 23732148

      I am rejecting this response because:

      I have already sent a complaint email to 
      ******************************************************************* on August 7th. In fact, I also sent a complaint email to ************************************* on June 23rd.
      I have looked at the help page regarding this, but it has not resolved the issue at all. It is not important to reply to emails, so please consider implementing a function that will allow me to avoid errors.



      Sincerely,

      ****** *******

    • Initial Complaint

      Date:08/05/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please help me!. My June payment hasn't been paid. I emailed support but haven't received a reply.

      Business Response

      Date: 08/11/2025

      Hello there, 

      Weve reviewed your account and can confirm that all completed work has been paid out.  If you believe theres still an outstanding balance, please reply to our support team at **************************************************************** with specific project IDs or dates so we can investigate further. Were happy to ensure everything is accurate and up to date.

      All the best,

      The OneForma Support Team

      Customer Answer

      Date: 08/11/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******** *******

    • Initial Complaint

      Date:07/16/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am submitting this complaint against Centific (operating **************************) due to unresolved non-payment for freelance work.I have been working on OneForma projects since [April, 2025] and have completed several tasks in full compliance with their project guidelines. However, multiple payments remain pending for over a month, despite my repeated attempts to contact both their payments and support ******** ******** account was permanently closed, and ****** is not supported in my country (******). I have requested alternative payment options, such as bank transfer or Wise, but have received no solution or proper response.This situation has caused financial harm and significant distress. The company's refusal to pay for completed work raises serious ethical and possibly legal concerns.I am requesting that the BBB review this companys practices regarding how they treat freelance contributors and take appropriate action if necessary. I am also demanding that my pending payments be issued immediately, and communication with workers be improved.

      Business Response

      Date: 08/18/2025

      Hi there,

      Currently, our platform supports payouts exclusively through Payoneer and ******, which we communicate during the profile creation process. We recognize that ****** is not available in all countries and will take your feedback into account as grow. In your case, since your ******** account has been closed, we recommend reaching out directly to Payoneer support to reopen or update your account details, so that you can continue receiving payments without interruption. 


      Customer Answer

      Date: 08/24/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory for me.

      Centific made the payment, and everything is fine now. I'd like to thank the entire Centific team for their contributions to the solution.

      Sincerely,

      ******* *****

    Centific is NOT a BBB Accredited Business.

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