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Business Profile

Computer Hardware

Data I/O Corp

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/02/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint Against: Data I/O Corporation Issue: Refusal to Comply with Right to Repair Laws Complaint Summary:Data I/O Corporation, a manufacturer of electronic programming and production equipment, is refusing to comply with state Right to Repair laws in **********, ******, *********, and **********. These laws require manufacturers to make available the same repair documentation, tools, firmware, schematics, and parts to independent repair shops and end users as they do to their authorized service providers.Despite repeated requests, Data I/O has failed to provide repair information, firmware, schematics, or access to replacement parts for equipment manufactured and sold after these laws went into effect. This refusal directly violates the statutes/laws of multiple states where Data I/O conducts business and sells or has sold products.Details:Data I/O manufactures programmers and production systems that require ongoing support, documentation, and firmware updates and repairs to remain functional.The company continues to deny access to service manuals, firmware binaries, and essential repair information, leaving independent repair providers and end users unable to legally maintain or repair ************ ********** (RCW ******), ****** (ORS 646A.813), ********* (HF 7), and ********** (SB 244), Right to Repair laws clearly obligate manufacturers like Data I/O to provide this information at no cost or at fair and reasonable cost for ******** withholding these materials, Data I/O is engaging in unfair and deceptive practices, potentially forcing customers to purchase new equipment rather than repair existing devices.Harm Caused:Independent repair businesses (including mine) have been prevented from repairing equipment legally purchased by customers.Consumers are denied their right to service and maintain equipment they own.Customers are forced into unnecessary expenditures for replacements, harming both small businesses and end users.

Data I/O Corp is NOT a BBB Accredited Business.

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