Business ProfileforSportsman's Warehouse Inc

Dear Better Business Bureau,I am writing to file a formal complaint against Sportsman's Warehouse for a recent purchase that was both misleading and unsatisfactory. On 11/10/23, I bought a pistol from Sportsman's Warehouse, which was advertised to come with a ROMEO1 PRO Optic. However, to my disappointment, the delivered product included a ROMEOZero PRO Optic instead. This substitution not only misrepresented the product but also significantly affected its functionality and value.Furthermore, upon taking the pistol to my local *********************** shooting range for setup, a technician examined the ROMEOZero PRO Optic and informed me that it was broken and not adjustable. This professional assessment confirmed that the optic is practically unusable. Despite multiple attempts to contact Sportsman's Warehouse to address and resolve this issue, my concerns have either been ignored or inadequately addressed.This experience has not only caused me inconvenience but also financial loss, as the product delivered does not meet the standards and specifications advertised. I am seeking a resolution in the form of either a proper replacement with the advertised ROMEO1 PRO Optic or a full refund for the defective and wrongly advertised product.I appreciate your assistance in resolving this matter and hope to prevent future customers from similar misleading and unsatisfactory experiences.Sincerely,