Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/11/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a formal complaint against Purcor, a pest control company who is billing me for a service that was not performed. Purcor ************************************************************ ************ For 6+ years, I subscribed to a company doing business as ********** (Fig.1&2), to provide pest control services bi-monthly at my home in **********, ***Allerclean was acquired by a company called Purcor. The quality of service declined, so I canceled my account following a treatment in August 2023 (Fig.3), and hired a different company.A year later, in August of 2024, a representative from Purcor came to my door, stating he was there to service my property. I informed him I no longer subscribed to Purcor and have pest control services through another entity. He departed without servicing the property. The following month, I received an invoice, billing me $84.70 for service not performed (Fig.4).I called the number listed on the invoice and after multiple transfers and delays, spoke to an agent who claimed to have located the error, documented our conversation and cleared the erroneous statement. On 9/16/24, I received an email with this same invoice attached. Once again, I called Purcor, navigating through prompts to speak to a rep. ********* another series of transfers, I waited on hold for 20+ minutes, only to be disconnected after an automated voice announced, Were closed.Over the following weeks, Ive attempted to clear this issue, speaking to multiple agents, who have all claimed to have documented and closed the matter (Fig.5&6). On 11/5/24, I received a letter from a debt collection company called A.R.M Solutions informing me of a balance due (Fig.7). The disorganization and unprofessional behavior of Purcor is frustrating. The escalating barrage of unfounded communication is harassment and I request your agency intercede and advise Procor to terminate pursuit of this unwarranted billing.

• Initial Complaint

  Date:07/12/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My credit card was charged for a monthly service and I received an invoice that the technician was out to my house on 07/07/2024 at 12 AM . This date is a Sunday, and the time of 12 AM is strange, and obviously no one scheduled this with me or came out to my house to do any service. I asked Purcor for a refund of that charge, and to cancel my account with them. First I called customer service on Tuesday 07/09, and they told me a separate team would call me back to address the refund and the cancellation. No one has contacted me since then. Then on Wednesday 07/10 I tried writing an email to the salesman who set up this service for me and his supervisor, and I have not heard anything back from them. I also went on the customer portal online and tried to remove my credit card from the payment options and it doesn't let you do it, and there is no link to cancel anything.I would just like $50.76 refunded to my account and I want to cancel any services with Purcor.THank you

• Initial Complaint

  Date:06/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Sept. 2023 Purcor treated my St. ********* grass with the wrong pesticide and killed parts of it. They admitted it, as the dead grass stopped at both of my neighbors property lines. Turns out 6 other homes had this happen. On 10/4/23 I spoke with *****************. He said they would treat it with nitrogen and if it didn't come back they would replace it with sod. On 12/13/23 **** said their insurance approved it, but it might take a month because they are "short help and there are 6 other houses ahead of you." On 2/14/24 **** himself put some plugs in in lieu of sod. He ran short and said he would be back next week to finish. He still hasn't finished. On 3/13/24 I received a sales call from Purcor, I explained my situation and was told Branch Administrator **** would contact me. I met with **** on 4/3/24. He said they must spray and kill the weeds/grass that had grown in where it used to be St Augustine grass; and they would place sod in the front- and plugs in the back and by the sidewalk. They would do "what they can" on the side as he thought there wouldn't be enough sun for sod. There would be no charges and techs would take pictures every 2 weeks. On 4/8/24 **** returned with *********************. They were not going to spray despite ****'s assessment. This upset me. They eventually sprayed and said "see you in 2 weeks." They never returned. On 5/28/24 I received an automated call for regular service the following day. I called back asking to speak with a manager- but not *****************. Nothing. ***** showed up 5/29/24 and sprayed "for nourishment only". He said he was told not to kill the grass..It has been 9 MONTHS and my situation is still not resolved. I find it ironic that the company I paid to maintain my lawn killed it. However, what is not acceptable is that they have not fixed it. I have heard countless promises, but no follow through. It has gotten to the point where I don't believe anything Purcor says. Hopefully you can get them to do the right thing.

• Initial Complaint

  Date:05/23/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/13/24 ****, from *353732303339363239* Pest inspected my crawl space and said we needed a complete restoration because of rat infestation. Work was completed on 3/13/24. After numerous attempts to resolve inaccurate billing and culpable business practices, I sent an email to *********************, Area Manager outlining 8 areas of concern.1. Billing errors on the original Service Agreement dated Feb. 13 - Restoration Agreement #*********** - Acct # ******. Line item under Pricing and Payment schedule Additional Price $7,382.64 - overbilled $680.2. Not offered PSE immediate rebate of 30%, Up to $1.500 on insulation 3. Billing error of $76.51 - double billed 4. Using my electronic signature on a blank tablet for Service Agreement Contract. 5. Never received copy of **************** Agreement - until requested 6. No dates of service noted on invoice received 7. No total cost of services - ex. on Service Agreement noted $355.00 and I was billed $388.02.8. Lack of communication from **** or Supervisor. I was assured by 5 *353732303339363239* Reps that Mr. * will contact me - ******************, ******, and 2 different on-site Technicians. On April 19, Mr. * responded to my email indicating *353732303339363239* would credit my acct of $719.81 and would inquire about the $1,500 rebate and get back to me by April 24. As of 5/23/24, I have not received the credit for $719.81 and have had no other contact by Mr. *, who has refused to address my additional email and phone calls. I sent Mr. * the information from PSE regarding the Weatherization rebate and requested reimbursement of $1,500 per the information on their website, plus the $719.81 that was overbilled because of taxes being charged twice. I haven't received response to my request for specific information on my insulation materials as I am concerned that the insulation doesn't meet current Building Code *ousing Standards. To resolve this, I request the *** of $719.81, receive information on the insulation material, and rebate of $1500.

• Initial Complaint

  Date:11/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been using Purcor Pest Solutions for quarterly pest treatment plan for years now. We were moving and did a home inspection before renting out the house, which found rodents active in attic and crawlspace :-(The inspection was back in September and multiple phone calls from my wife got no action out of Purcor pest solutions. In October my wife mentioned that I was thinking of filing a law suit. Same day evening they contacted me to get details of my inspection report. Suspicious if they were trying to prepare for law suit, I asked them to send their workers to investigate and take action. It is November now and they have not sent anyone nor have they even scheduled someone to visit.I have not taken any legal action, instead trying social media and BBB. Kindly help. Desired settlement:1. Fix the rodent issue in attic and crawlspace and seal the possible entry points.2. Pay me the costs for replacing rodent contaminated insulation.

  Business Response

  Date: 11/09/2023

  Hello ***** & BBB,

  We have a Manager working with you now to resolve the issue. We appreciate you providing the opportunity to understand the issue and work towards a resolution. 

  Thank you!

  Purcor Pest Solutions

   

   

  Customer Answer

  Date: 11/16/2023

   
  Complaint: 20812621
  

  Thank you BBB for voicing my issue with the business. I am rejecting this response because they continue to ********************* and postpone without a firm commitment. They finally sent someone to inspect the crawlspace and attic but after that there has been o progress. It has been several days since then and they are yet to provide me with a schedule for dealing with the rodent and accepting to replace or pay for replacement of the contaminated insulation.
  
  Sincerely,
  
  **************

  Business Response

  Date: 12/04/2023

  Hello to all Stakeholders,

  We have been diligently working with Mr. Sankanna. This issue should not show as Unresolved. 

  Business Response

  Date: 12/04/2023

  Hello To all Stakeholders,

  We have been diligently working with Mr. Sankanna on a resolution. We are working hard and in good faith. We hope to reach a fair resolution shortly. 

   

  Thank you,

  Purcor Pest Solutions

  Customer Answer

  Date: 12/12/2023

  Hi Better Business Bureau:
  
  Purcor staff inspected the house and are going to schedule remediation, I am willing to accept their response assuming that they will follow through. Thank you for helping me escalate the issue with the business. 

  Sincerely,
  **************

• Initial Complaint

  Date:08/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2023, PURCORP charged me for pest services for the next three months. In April 2023 PURCORP changed their billing process, raised their rates and double billed me. They refused to respond to numerous requests for an explanation or adjustment. I was able to successfully dispute the monthly charge through my credit card company. (PURCORP did not respond to outreach from my credit card company.) However, the Agent incorrectly filed the dispute, and I was left with paying for a quarterly service that was not completed due to cancellation of my account. *********************** then started billing me for the April monthly service fee (during the period covered by the quarterly fee) and, when I did not pay, sent me to collections. My attached letter* fully explains my efforts to resolve this issue; I do not know how to share my referenced email but could forward it to you if you desire and provide an email. I would like a refund of two months of the quarterly fee and retraction of the referral to collections.*Reading your rules, I omitted my address and name from the letter, which I have sent to the collections company.

  Business Response

  Date: 08/17/2023

  Hello, In April of 2023 we did change the way we bill however ******************** did not have a price increase.Her last small increase was **** of 2022. She had been paying $121.25 quarterly and was changed to monthly at $40.42 ($121.25 divided by 3). She has never been double billed. I would be happy to include all invoices and payments. ******************** was only billed after the last service. Her last service was scheduled for 3/6/2023 however it was rescheduled to 3/14/23 and service was completed on that date. I would also be happy to share the service record for that date from the technician that serviced the residence showing what he did and chemicals/product used. Everything is as it should be on this account,and we are sorry ******************** cancelled her account. It appears the confusion stems from changing from billing $121.25 quarterly to $40.42 monthly. Its the same amount. It appears we did not do a good job with our explanation.
  I would also note that the monthly bill of $40.42 billed 04/02/23 was returned on 4/28/2023 after cancellation as a courtesy as the cancellation date 4/19/2023 as the next service next service in her quarterly plan had not yet been completed, she did not pay for a quarterly service not completed.
  We pride ourselves in our customer service as that is what separates from our competition (as well as only using the highest quality product). I am very sorry we were not able to provide the explanation in a way that would have satisfied ********************.
  
  Thank you,
  Purcor Pest Solutions

  Customer Answer

  Date: 08/23/2023

  Hi ******,
  
  *************** to the reply from PURCOR Pest Solutions in this manner as I was unable to access BBB's *************************** System today, possibly due to your outage.  I called BBB and was given your email with instructions how to respond.  
  
  I emphatically do NOT accept PURCOR Pest Solutions resolution. The response seems illustrative of the way they responded to my initial inquiry when they billed me $40.42 after I had just paid $121.25 for my quarterly service. It baffles me that they do not view this as double billing: per my payment history, I paid $121.25 for quarterly service in March 2023, covering unlimited, needed service for the months of March, April, and May.  I am NOT questioning the amount of the monthly payment, but do maintain that paying for quarterly service for March - May resulted in double billing/payment when I was charged the monthly fee in April. Offering to show service and billing records, when provision of services is not in contention dodges the question. 
  
  If it is not double billing, I have to wonder how they define double billing. To me, billing someone for services they have already paid, is double billing. When they failed to give a reasonable response to my inquiry, I disputed the April payment through my credit card company. (The payment occurred without my knowledge as I had my account on autopay.) They failed to respond to my dispute over a period of 90 days. WHY? They were quick to respond to BBB but not my credit card company. 
  
  PURCORP states: I would also note that the monthly bill of $40.42 billed 04/02/23 was returned on 4/28/2023 after cancellation as a courtesy as the cancellation date 4/19/2023  This is FALSE! If they returned my money as a courtesy, why did they not communicate this to me??? It was not returned as a courtesy, it was credited by my **** card company when I filed the dispute. He/she also states that I was not billed after my last service. Again, this is FALSE. If my payment was, indeed, returned as a courtesy why did they immediately start billing me again and then send me to collections? 
  
  I contend they did double bill me and I am still waiting for a cogent response that would explain why they did not commit this offense.  As I indicated in my initial complaint, I am seeking a refund of 2/3 of the quarterly payment ($80.85) inasmuch as my service was canceled in April, and no service was provided for the months of April and May. (Explicitly, the quarterly payment covered all potential visits for pest problems, beyond the quarterly visit. No services were provided and I spent this time attempting the resolve the dispute over the monthly payment.) I also expect they will cancel their referral to A.R.M. Solutions, *** (a collections agency), especially since they are now stating that they returned this fee as a courtesy. Again, they baffle meif they had already determined I did not need to pay the monthly fee, why did they continue to bill me and then send me to collections? This response is duplicitous; their actions continually fail to make sense to me and are simply poor, unethical business practice. 
  
  Please let me know if you need further information.
  
  *******************************
  

  Business Response

  Date: 08/24/2023

  Hello ********************,
  
  I am sorry you feel that way. Its clear we did not do a well enough job on our side to explain the billing.
  
  We agree billing someone for services they have already paid for would be double billing, that has not happened here and is not something we would ever do.
  
  First, in regards to responding, I would like to note that we responded multiple times to your dispute before you sent anything to the BBB.
  
  4/19/2023  Responded on the phone.
  4/20/2023 on the phone
  4/28/2023 Charge Back for $40.42
  4/27/2023 by phone (twice)
  4/29 by phone
  5/4/2023 Specialist knocked on door, no answer and retrieved equipment.
  
  We have provided documentation multiple times as well to BBB.
  
  We have not double billed at all and provided a refund as a courtesy.

  I will try to better job here showing the breakdown of billing. Again, we would never double bill. Do mistakes happen sometimes, of course, however in this case that did not happen.

  Billed/Service (back to March of 2022):

  
  6/10/2023 -    $121.25
                  *** Services March May 2022
  9/13/2022 - $121.25
                  *** services June Aug 2022
  12/09/2023 $121.25
                  *** Services September November 2022
  3/14/2023 - $121.25
                  *** Services December 2022 February 2023
  
  Moved to monthly billing at $40.42 ($121.25 Divided by 3 for three months)
  
  4/2/2023 - $40.42
                  March 2023
  4/28/2023 - ****** (Charge Back)
  7/11/2023 Here is where additional confusion may be rooted. Although the $40.42 had been refunded to the credit card 4/28/2023, the account did not show that it had. The customer had the money already, but it was not shown on the account. That was corrected on 7/11/2023. That is the only place I could find any confusion. However, again,the customer did receive that refund 4/28/2023.
  I hope this helps in the understanding of the billing.
  
  Thank you,
  
  Purcor Pest Solutions

  Customer Answer

  Date: 08/24/2023

   
  Complaint: 20462338
  
  I am rejecting this response because: Mr. *********************** (who cannot even offer his name) conveniently changes facts to meet his needs.  I have ALWAYS paid for services going forward.  What business offers three months of services before billing?  If they did indeed request payment for services provided over the last three months, why are they now charging at the beginning of each month?

  Re my statement that *********************** did not respond to my calls or emails, I should clarify that this primarily refers to the supervisor, Mr. ***********************.  His worker bees do their job, within the limits of his direction.  I will again provide excerpts of my efforts to resolve this matter, and his lack of response:

  (4/3) Sent email asking for explanationcharged ***** ***** 3, charged ****** on ***** 15
  
  Received reply that did not address my question. Asked them to read and respond to my question.
  
  4/5 asked if they were going to respond or if I needed to cancel service.
  
  4/19 no response, called, talked with person in billing, who transferred me to retention advisor. No one available, said they would call back.
  
  RA called and apologized for miscommunicationdidnt see last email. Said she would talk to manager to see what they could offer.

  As of 4/27 no call back.

  4/27 (Placed call to ***********************, per request from *********** handling dispute) *******(will) reach out to manager to see what is going on.
  
  Was unable to contact, hes in route providing services. ******* looked at notes, said he tried calling on the 20th, (my) phone says PurCorp called on 19th but nothing on the 20th. No message was left. ******* also said notes indicated I could not get a refund on ***** services.
  
  I asked for this information in an email, ******* said she would ask. Manager to either call or reach out via email. She confirmed email address. (I never got the requested email.)

  4/29. Tech came to door in the morning, unannounced. He said he was here to pick up PurCor rodent traps. I told him that he could do that after my complaint was resolved. He indicated that he knew nothing about my situation, only that picking up the traps was put on his morning schedule.
  
  I shared that I had not received the requested email or call and asked if he knew how to get ahold of someone in Corporate. He gave me a flyer with an 800 number. I plan to call it on Monday.
  
  5/1 called ************** and it requested my zip code, sending me back to local area.

  5/2 Received bill for ***** via email. Sent email response documenting my experience and lack of response from management.
  
  5/4 A PurCor truck pulled up in our driveway ~1:50 and parked. My daughter came home while they (per inspection report, *******************) were there and she said a person was sitting in the truck, opened and shut the door and then left. They didnt come and knock on the door or say anything to my daughter.
  
  Noticed a Service inspection report was emailed at 1:52 said no one was at home and they picked up bait stations. (Bait stations are still here) My grandson was standing in the window this whole timehe is two and obviously not home by himself.

  If possible (and desired), I can submit an itemized report from my **** card showing payment moving forward from date of initial service.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 08/25/2023

  We have provided documents, Explained every in great detail. We have had our Accounts Receivable team go over it multiple times in case we missed a something and made a mistake. 

  We do not double bill customers. We have not double billed here and have proven that with all the provided documentation and explanations. I am sorry we cannot provide a refund where one is not warranted and one is not warranted in this case. We have been very fair with this. Our sincere apologies to Ms. ******** for not explaining this well enough in the beginning. It has now been explained, broken down and documentation provided. We have acted in good faith, we have not over charged or double billed and have proven that. 

  Thank you,

  Purcor Pest Solutions

   

   

   

  Customer Answer

  Date: 08/29/2023

   
  Complaint: 20462338
  
  I am rejecting this response because: Mr. *********************** continues to LIE, while continuing to say they are sincerely sorry and that they value me as a customer.  I have attached my initial contract with Eco Elite, which was the pest company I started with in May of 2017.  You will note that the circled section on billing states that payment is due within 10 days of service.  I continued with this same contract (or at least no other contract was provided by any company that took over) and at NO point did *********************** change their billing practices to collect payment for services three months after they provided services.  Of course, they will not provide proof of that!  

  I also attached the May **** Statement, that shows I was credited $40.42 on April 2 (posted on my May statement...presumably to give *********************** an opportunity to dispute my claim that they had doubled billed me. Instead, they did not respond at all and now that I have a public forum, they are using the platform to twist facts and out and out lie.  I repeat:

  1) I paid a quarterly fee following my ************** to cover the months of March, April and May.

  2) I was doubled billed in April for a monthly fee.  I disputed this via my Credit Card and was credited $40.42, as explained above.  *********************** did not extend this as a courtesy!

  3) Despite their assurances in this complaint, *********************** not only did not refund my April payment as a courtesy, but they also started billing for said amount in May, sent a 2nd bill in June and then sent me to collections.

  4) A refund of $80.00+ is due since the service was cancelled in April due to their poor service, inability to communicate effectively and the supervisor's lack of responsiveness to both his employees and this customer/

  While they seem to think they have provided proof of their side of the story, they do not address inconsistencies in their response. I am unable to provide proof of payment from the beginning of my contract without disclosing more personal information that I am comfortable sharing. I have tried numerous ways to resolve this issue, but it appears that *********************** is more interested in providing false information than living up to their desire to be honest and fair.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were charged $111.49 for a service we did not order, a service that we had ended months before until further notice. I called and was transferred to a very nice woman who told me I would not be charged, it was their mistake and to ignore any bill I received. I have continued to receive bills even after talking to the billing office again and again. Today I received a collection notice. I am being harassed to pay for something I did not ask for OR give my permission to have it performed. This is approaching something illegal.

  Business Response

  Date: 06/23/2023

  ***************,
  
  I am sorry for any inconvenience you have incurred. There is no balance on your account and you will be receiving a "Closed" letter regarding any previous balance on the account. Additionally we have canceled your service so you should not expect any additional visits to your home. Please do not hesitate to contact us at **************************************** should you need any further assistance.
  
  Again, thank you for bringing this matter to our attention.
  
  Kind regards,
  
  **********************************************************
  
  Customer Care Director

• Initial Complaint

  Date:06/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the winter I told them I would call them when we were in a better financial situation since my husband was/is unemployed due to a cut back in students at the college where he teaches. The person I talked to said that was fine and they would wait to hear from me. A few months later they came while we were gone and sprayed and left a form on the door explaining that they had been there and completed their regular treatment. We did not okay this, nor did we call to start up service again. I called a and complained that we had not okayed starting the service again and yet we had been serviced without permission or any notification. The office I spoke to got back to us and told us that they weren't going to charge us for anything and we could ignore a bill if we received one.

  Business Response

  Date: 06/23/2023

  Dear ***************, 

  I am sorry for any inconvenience you have incurred. There is no balance on your account and you will be receiving a "Closed" letter regarding any previous balance on the account.  Additionally we have canceled your service so you should not expect any additional visits to your home. Please do not hesitate to contact us at **************************************** should you need any further assistance. 

  Again, thank you for bringing this matter to our attention. 

  Kind regards, 

  **********************************************************

  Customer Care Director 

   

   

   

   

• Initial Complaint

  Date:02/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purcor purchased a local pest company, ****************. The serviceman for **************** always called and made an appointment to come by and service the residence. After Purcor purchased the business, we no longer were aware of any servicing of the residence, but were getting billed. My wife had run into the serviceman and he related that they only serviced the outside of the building. I have no way of knowing the truth of that statement. Either way, against better judgement, I paid the $176, but am still in collections for the $176.00.

  Business Response

  Date: 03/09/2023

  Good afternoon,

  I spoke with ****************** today. We discussed his areas of complaint and concern. ********************** account was credited for the remaining balance and his account canceled per his request. This complaint has been resolved.

  Thank you, 

  *****************************************;

  Customer Care Director 

  ******************

  Customer Answer

  Date: 03/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  What is not a sound business practice is the lack of communication from the accounts receivables department.  Even after the complaint was filed and I had made it extremely clear that we had cancelled service,  service was presumably provided for another month and another month was billed.  As a resolution, this was credited, but should not have occurred. It is time to part ways with this company,
  
  Sincerely,
  
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