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Business Profile

Personal Injury Lawyers

Seattle Injury Law
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Seattle Injury Law's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/28/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I believe that my lawyer did not represent me well to get the most settlement from the injury I got from the car accident I was involved in in September of 2023. The lawyer did not communicate very well with me the status of the case and the possible outcome of the case. They received the settlement check from ***** on 06/26/2024. They did not inform me during their representation that the other party did not have a full insurance policy and that ***** can only give a full liability of $25,000. Nobody advised me nor the ******************* that we only have a certain amount of money. Since there was no clear communication with the expectation of how much money I can claim considering the limited amount of money that Geico can give. The bill for Chiropractor went up to more than $16,000 which I believe they are partner with since the chiropractor clinic was the one recommended this law firm. The attorney fee is more than $8,000 and that leaves me with $1,000 only. I strongly believe that I got scammed and this is a whole scheme between the attorney and the chiropractor clinic. I am the victim of the accident here which I have been out of worked since September of 2023. I believe that the lawyer makes a misleading advertisement to people promising them a good settlement amount. If I knew that I would only get $1,000, I would never have hired the lawyer to represent me, I would have done it myself. Why would I pay them $8,000 so I can get $1,000 settlement after a very long period waiting for it. The person who is negotiating the case, her name is *******, tells us all the time that she was still waiting for Mr. ********************** response to the email for two months of how much they are going to give me. From June ******* when they received the settlement check from *****, they finally decided to only give me $1,000 on August *******. I strongly believe that they use me to make money and violate my rights as a consumer.

      Business Response

      Date: 10/16/2024

      ******************************* you for reaching out and feeling comfortable enough to bring this to light. We certainly appreciate it. Apologies for the delay in response, there was a notification issue that seems to be resolved. 


      I sincerely apologize for the miscommunication we seem to have had. It is our job to properly explain how our processes work, and we take accountability for that not happening. 


      As with any client we represent, our main goal is to get you feeling better. Although there is a monetary aspect to every injury claim/case, our first and foremost goal is to get your injuries resolved and make sure those bills are taken care of. As you have mentioned in your email, you had over 16k in medical that we were able to get covered when we tendered policy limits on your case, the best possible outcome any firm could achieve. 


      We are not, however, doctors and are not qualified to determine when care is complete. That is between you and your ******* *** you would have had multiple reexaminations with. You are our client, and our Job is to support what you need. When you needed care, we made sure it was covered. There are clear notes from the Dr. ********** your recovery, a clear win in our books. 


      As far as referrals, when a client like yourself asks for a recommendation, we make sure to get you in the hands of the docs we know in your area *** are the best. You were always free to see any Doctor you wished. 


      Once you were better, we were able to tender limits on your case of ******. The best possible outcome for this case. If we did not do so, youd be left with thousands in outstanding medical bills. Again, a victory on our side. 


      As anyone in a severe accident would tell you, its not all about that money. That said, the money is a big factor, and I recognize that. Should there had been higher limits or more coverages, we would have been able to recover a much higher dollar amount, which in turn would have net you more. 


      We could not in good faith recommend you stop treatment so we could net you a higher amount. Settlements are based heavily on medical records, and there is a high likelihood, if we settled your case sooner, the medical records would not have supported the 25k limits in the first place. What we were able to achieve is a perfect scenario, full recovery and money left over in your pocket. I wish the limits were higher, which would of yielded a higher amount on your end. 


      It is our job to have articulated this to you properly. We did not do so. For that, we are deeply sorry. We appreciate your trust in us to help! 

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