Business ProfileforLarson Chrysler Jeep Dodge

Seeking refund of GAP contract due to sale of vehicle. I submitted the cancellation request on 12/19/23 with a cancellation date of 11/24/23 (date of vehicle sale). This was submitted to the administrator, CARco ************************************** per the cancellation guidelines. The cancellation request was submitted online on their site and included a cancellation request form, secure odometer disclosure, payoff letter and copy of GAP contract. On March 11, 2024, I contacted ***** who transferred me to Alpha Warranty. Alpha said they issued the refund to the dealership, Larson Chrysler, Jeep Dodge on Jan 31, 2024 in the amount of $726.05. I contacted the dealership on Mar 11th and left a voicemail asking for a return call. Called again and left voicemail on Mar 12th and again no call back. Finally on Mar 13th I was transferred to finance manager *********************** who confirmed they received the refund on Jan 31st but needed to figure out what to do to get me my refund. He asked me to fill out their form which I did and emailed back same day on 3/13/24. ******************** contacted me same day and said that I needed to have a different payoff letter that had the veh vin # on it. I complied and sent that letter same day via email. All transactions were via email after initial call. On 3/26/24 I sent ******************** an email asking the status of refund. He replied that he sent the request to his team and that he'd let me know once he heard something. I replied back that this has taken way to long and that I expected a refund check in the mail sent that day. There has been no response back from ******************** or the dealership. I am requesting the total amount of $848.66. This is the prorated refund of $726.05 plus the cancellation fee of $50 plus a 10% penalty fee of $72.61 for holding my money since Jan 31, 2024. I moved out of state and no longer living in ** so I would like the check overnighted to my home address of ****************************************. Thank you.