Customer ReviewsforNorthwest Motorsport, Inc.

This review is for the ************** Lot. We bought a ************** weekend. We had picked a truck to test drive, the salesman came out with keys to a different truck and said that the truck was a better truck. This truck was the dirtiest truck on the lot. We test drove it and ended up buying it after receiving a clean car fax. When we got it home, we washed it and found the the truck had been wrecked and there were major flaws in the paint. Example: runs in the paint and blemishes.The exhaust had been damaged and rigged back together, the front driver wheel well had a huge rust spot that had been covered up with touch up paint. While washing it the touch up paint had come off and revealed the rust.We contacted our Sales guy and he had to get back to us and was not sure if ***** the owner of Northwest Motorsport could do anything. After getting the run around for two days they agreed to look at the truck. Once they looked at it they had mentioned that their Manager that no longer works there purchased this truck. We told them we did not want this truck because it looked like some amateur put it together in their garage. So the service manager said the only thing they could do is trade it in at a loss. We felt that the truck was unsafe and we had no other options.

Thank you for your feedback. We completely understand the frustration you felt, that is not the experience we aim to provide our customers. Were glad that we were able to reach a resolution by facilitating a trade for another vehicle. Your review will help us prevent customers from experiencing the same thing in the future. At Northwest Motorsport, customer satisfaction is our priority, and we are committed to taking care of our clients. Please don't hesitate to reach out if we can assist you with anything else.

Thank you for your feedback. We completely understand the frustration you felt, that is not the experience we aim to provide our customers. Were glad that we were able to reach a resolution by facilitating a trade for another vehicle. Your review will help us prevent customers from experiencing the same thing in the future. At Northwest Motorsport, customer satisfaction is our priority, and we are committed to taking care of our clients. Please don't hesitate to reach out if we can assist you with anything else.

They push extended warranties on their buyers. My son purchased an extended warranty. He had a major engine problem and called the warranty company ten times. Never could get a live person and they never called him back.

We are disappointed to hear that your son is having issues with their vehicle. Northwest Motorsport has no direct control over the warranty company; however, we would gladly reach out on your behalf. Please call our ******************** at the number below and provide the pertinent information to get this process started. Thank you for reaching out! ************.

This review is for the used truck sales PNW Motorsports lot located at 1830 River Road in Puyallup, Wa. I can't speak for the new vehicle sales lot which is separate and down the road a mile. I had an uneasy feeling when I first got there. I told the salesman when I got there I wanted to see a certain 2019 *** 1500 Classic truck I found on their website and I gave him the stock #. He looked it up and stalled a little and then said it is located at another location in town. We went and picked it up and drove it back to the lot. The truck looked the same as the one I said I wanted to see, but was not that truck. The salesman said nothing about it being a different truck, I only noticed because I requested a Carfax report and it was a different Vin#. (Very devious), I should have left right then, but I liked the truck so I tried to work a deal. I was all of a sudden switch to a different salesman. The first guy just disappeared. I told the new guy what my deal was and typical salesman started switching numbers and going back and forth to "The Manager". Then once we agreed on the price I didn't realize he had added in the price of my trade in ($2000) to bring the price down to the numbers we agreed to, instead of the price we agreed to plus the price of my trade-in. When I went to sign papers I noticed the price went back to the original amount they were asking for the truck. They said it was for this fee and that fee and some other fee. I know this is confusing, believe me, I was confused too. They only added in my trade-in to get to the price I wanted to pay. After I went home I realized I didn't get the price I wanted to pay at all, they just added my trade in into the numbers to get it there. Basically I just gave them my trade-in. I paid $2000 more than I should have. I felt very stupid about what I did, but it was my fault, I wanted the truck and I let it happen. Also, come to find out they financed me at 1.6% more than what the current interest rate is at other banks and credit unions. When I called the bank they financed me through, that bank said they don’t why I was given that rate and with my good credit the bank refinanced me to a 2.40%. Down from the 4.04% that PNW Motorsports was charging. Bottom line is: "Don't trust these people". I guess typical salesman you see on TV or horror stories you hear about. The whole place had a bad vibe. Will not buy from or recommend to anyone. Steer clear!

Thank you for sharing your review ***. We are disheartened to hear that you felt uneasy and we sincerely apologize. We always encourage our sales staff to maintain transparency, however the information we can provide is limited. It's possible the initial truck you were interested in had a pending deposit on it or was under negotiation so we attempted to find something similar to satisfy your interest, as we value your time. We will use your feedback to improve the processes on our end. Regarding the financing, we always attempt to make the numbers most favorable for the customer. When it comes to interest rates, every bank and credit union evaluates your credit score, history etc. to produce the rate they best feel matches your requested loan amount. Northwest Motorsport has no effect on this decision, and is not able to negotiate on the customer's behalf. Again, we sincerely apologize that this was not communicated and we will do our best to take this into account moving forward to best suit our future customer base. We thank you for your time.

Very unprofessional “business” I went to them with a trade in and it has been 6 weeks now they have had my trade in and have not paid it off like I was told! The whole process of getting a car from them was lie after lie! I went to 1830 puyallup location brought in a trade in the first car they tried to put me in didn’t work out so after I spent a week reaching out to them about it they said they would get me in another car. So I go back and they didn’t have anything better to offer me so I asked to just take my own car back and I would go elsewhere but my car was gone! So now I basically had to walk away with something. The first car I got I put no money down as I told them I didn’t want to put anything down because I had a trade in. The second car they now all of sudden needed $500 down. So I say ok but I’ll have to do payments because I don’t have any money down today! So I drive off with that car and weeks later they have yet to pay off my trade in saying I need to put the full $500 down even though that’s not what I told them I could do! This has been my worst car buying experience and I have bought many cars! This company is complete fraud and everything they say is just a lie to get you in a car. The check engine light also came on in barley a week of me having the car! They are have been horrible to do business with!

Thank you for sharing your experience. We appreciate you being willing to work with us as we work through your situation. We are currently in the process of drawing up the paperwork to unwind your transaction and place you back in your original vehicle. We appreciate your business, and we are sorry we weren't able to find more advantageous terms.