Business ProfileforCando Recycling & Disposal

This company provides trash ands recycling collection services to my town.I did not receive an invoice in December 2023. I did receive a balance statement which indicated that my account had a zero balance. This statement covered the period November 1 through December 31, 3023.I did not receive any other communication from the company in December, 2023.On January 9th, I received an invoice indicating that a charge of $18.86 had been automatically debited from my bank account, failed got insufficient funds, and an additional charge of $50 was note also due for their bank costs related to the bounced payment.I had never received an invoice for the amount of $18.86, had not been notified of any impending charge to my bank account (as is standard practice not only with all the large companies I deal with, but also with those small entities that service only my small community.)I contacted the company to discuss the situation. Being on a fixed income in plan my expenses very closely ands have to carefully time what gets paid when. Automatic payments generally cost me less than sitting checks, so I do automatic payments and carefully manage to date ands timelines so this didnt happen.On January 13 I wrote to the company regarding the issue, complaining about what described above, and also that the company had failed to pick up my recycling for a period of time in excess of six months.Several emails went back and fourth, where it was explained that they did send a zero balance statement, but in their eyes that zero balance was only for a portion of their dealings with me. When I explained no other option had been invoiced, I was told that was probably because they had changed the email account that invoices come from, and of course that invoice will be in my spam folder.When I looked, they did indeed send me an invoice for $18.86. On the very same day that they debited this amount from my bank account. I have run out of space. More to say!