Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Clean Water Specialists, Inc. has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileClean Water Specialists, Inc.

            Water Purification Equipment

            Contact Information

            312 W A St

            Pasco, WA 99301-5753

            Visit Website
            (509) 545-5025

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            This business has 0 complaints

            File a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 25

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Service and installation of RainSoft water treatment and air purification systems for residential and commercial sites. Water testing.

            Business Details

            Location of This Business
            312 W A St, Pasco, WA 99301-5753
            BBB File Opened:
            6/23/1999
            Years in Business:
            25
            Business Started:
            10/19/1998
            Business Incorporated:
            10/15/1998
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Business Management
            • Ms. Desirae Baird, Office Manager
            • Mr. David Phillips, Principal Owner
            Contact Information

            Principal

            • Ms. Desirae Baird, Office Manager
            • Mr. David Phillips, Principal Owner

            Customer Contact

            • Ms. Desirae Baird, Office Manager
            • Mr. David Phillips, Principal Owner
            Read More Business Details and See Alerts

            Customer Complaints

            0 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            J. C.

            10/29/2021

            Commutations is the Biggest factor. If you deal with this company get is in writing before you agree to anything.

            Clean Water Specialists, Inc. Response

            11/18/2021

            The customer called in February 2021. She had just moved into the house that had the RainSoft equipment. She had questions about the equipment. At that time she requested salt to be delivered when it was time for the yearly maintenance service. Customer called in October 1, 2021 and requested yearly maintenance service. Customer did not mention the salt delivery. When technician arrived on a Monday to do the service, customer asked technician if he had brought salt. There was no note on the service order to bring salt out, therefore technician did not have salt with him. Technician assured customer he would deliver 5 bags of salt before the end of the week. Salt was delivered 3 days on a Thursday after the service. A note has been placed in customers file to deliver 5 bags of salt at next yearly maintenance service.

            Customer Response

            11/18/2021

            My reason for service was to get access to salt fulfillment. I didn't need a maintenance on the machine. Machine was working fine. To get salt delivered I needed to have a 11 point maintenance done. Technician states for $120 I could get my 11 point maintenance on my machine and 5 bags of salt. That would last me a year until the next yearly maintenance procedure was done. when the technician arrived no salt, and I'm not to sure I got a 11 point check up either. Very miss commutated with technician (that I spoke to personally) the girl in office and the technician. I did get my salt 3 days later and $80 more added to salt price (which it was to be in the $120 charge with the 11 point test), plus delivery charge added to my ****. That is the last $198 this company will get from me. I'll find my salt another way, if machine breaks I'll find technician elsewhere or replace it. All due to poor communication and price changing from original conversation. Results: Get it in writing on the first conversation. Please.

            Local BBB

            BBB Great West + Pacific

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.