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Business Profile

Window Cleaning

Bay Window and Gutter Cleaning LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/10/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    September 11, 2024 was the date of service. Workers came and soft washed my siding, windows and screens. They did not tape off my three stained porch ceilings. Therefore, the stain was removed in spatters. I called the owner, ***** *****. He said he was having difficulty since one of his worker's wifes had been diagnosed with terminal cancer. I can't confirm if this is true. I replied that I would give him some time to deal with this issue. I was being compassionate. I texted him on the following dates at that time shortly after the service some with photos of the damage:September 16, 20, 30 October 3, 4, 12, 21. He responded to these texts. He said he would get back to me.Then after not hearing from him, I began calling and texting to find out when my ceilings would be repaired. I called on the following dates:January 17, 21 February 5, 7, 14.I texted on the following dates:January 12, 21 When I began texting and calling in 2025, Mr. ***** would not reply. He didn't answer the phone nor replied to my texts. So, I am stuck with the cost of repairing the ceilings.

Bay Window and Gutter Cleaning LLC is NOT a BBB Accredited Business.

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