Complaints

This profile includes complaints for Mullinax Ford's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Mullinax Ford has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Mullinax Ford

  2225 Carriage Dr SW Olympia, WA 98502-5707

• 

  Mullinax Ford

  2225 Carriage Dr SW Olympia, WA 98502

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  02-20-25 (2014 **** Flex)This is the third time my vehicle has been serviced by Mullinax Ford. The first time in ******* I needed a new engine, my car waited for almost a year for the engine because the engine was on back order, when I received my car back the interior was just fine, than in 2023 my car went in again for a new transfer case, again received my car back in the condition I dropped it off. This time ********* I needed a new Rear Differential, dropped my car off like usual, interior was clean, went in on 2-20-25 and to my horror my entire interior was completely covered in mold, I had a puddle of water on my drivers side. The strap to my Thule (rooftop storage) was stuck in the door causing the seal to my door to be unsealed, mushrooms growing on the floor board. All they can tell me it is my problem and I have to pay to have it cleaned. When I dropped it off, I was the only person In the car, I had no reason to open the back doors, we even tucked the straps into the Thule. The interior of my car was so bad that this could make me sick if I ended up driving it home, Mullinax Ford told me I had to deal with it. Mind you, my car was there longer the first time for the engine. The engine cost ?? *********, Transfer Case cost ?? ********, and this time the cost ?? ********, and now I am being told the car will cost ?? ****** to clean it, and another cost ?? ****** for an oil change. When we asked if there was footage of the car being worked on, they told me no not that far back. I have paid so much money to have repairs done due to the car being paid off, and now my car is damaged on the inside and they are telling me its my problem. When I had never had prior issues two times before. I have kids, and the amount of water and mold on the inside I am lost of words to say or what to do. I asked why the strap was in the door, and the advisor told me my guys didnt do that we asked if he was sure, he stated he cant be sure.

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 19NOV24, I dropped off a 2019 **** Explorer to have repairs done on the firewalls that were damaged by rodents. The dealership advised us that part of the engine would need to be removed to conduct the repairs. We picked the vehicle up on 26NOV after repairs were complete and immediately noticed a new sound coming from the engine. We called the dealership and scheduled to return the vehicle on 10DEC24. The dealership looked at the vehicle and identified a new transmission issue that requires a $5k repair. The dealership has denied any possible responsiblity for the new damage despite there being no damage prior to parts of the engine being removed. There is no way that the transmission "coincidentally" started having issues as soon as they put the engine back together. While my warranty will cover a portion of the cost, it is unbelievable that the dealership won't accept any risk and cover at least a portion when it was obviously due to their maintenance. I have spoken to other people who have similiar complaints with this dealership to include extra maintenance and price gouging.

  Business Response

  Date: 12/28/2024

  Dear *** ******,

  
  Thank you for bringing your concerns to our attention. We understand how frustrating it must be to experience a new issue with your vehicle, especially so soon after repairs are completed. Your satisfaction is important to us, and we want to make sure your concerns are addressed fully and transparently.

  After reviewing the work with our Master Technician, we found that the repairs are unrelated to the current issue. Our technicians followed ***** recommended procedures and conducted a thorough inspection before returning the vehicle to you.
  

  That said, we recognize the timing of this issue is understandably concerning. To ensure you have complete confidence in our findings, I have asked my Service Manager to reach out and see how we can work together to get you back on the road with the minimum financial impact.

  We are happy to assist you in navigating your warranty coverage to help minimize the repair cost.
  Thank you for your understanding and for giving us the opportunity to assist you further.
  

  Sincerely,
  **** *****
  General Manager
  Mullinax Ford of Olympia

• Initial Complaint

  Date:01/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a new F150 Lightning in March 2023. I was driving it daily with no problems and have brought it in for recall repairs when I was made aware of them. On January 5th I received a notice to service vehicle soon on startup on the display in the vehicle. I also received Powertrain Malfunction / ************* Alert on the **** mobile app. I called Mullinax Ford maintenance department to make an appointment for the issue. I talked to ***** who told me the earliest the vehicle could be brought in was March 7, **** (That was 2 MONHTS and 2 days; 62 days LATER), since I had no recourse, I just hoped the truck would make it that long. Then later that day January 5th I received a message from the mobile app that the vehicle was not charging? I called ***** again and was told I could drop off the truck to get it looked at. I brought the truck in on Monday January 8th and was told there were no loaner cars available. I called Mullinax Ford again on Friday Jan 19th for any updates on my vehicles status or a status on a Loaner vehicle, and was told again, no parts in yet and no loaner available; I am upset with the fact that I paid over $75,000 dollars for the vehicle which has ***** total miles on it and feel as if I am not respected and the fact I have no transportation is not there problem. I have been without transportation for two weeks (16 Days) and have no information on the vehicle or the status of the truck. The vehicle is an F-150 Lighting, VIN *****************, bought March 2023 with the extended warranty, ***** total miles. Today is January 24th I called again today and left a message with the service manager as I was sent directly to her voicemail. and still no update from Mullinax Ford? I need a vehicle to complete my day-to-day activities and any information on the truck and a timeline for a fix.

  Customer Answer

  Date: 01/25/2024

  Mullinax Ford has gotten back to me today (1/25/2024) and informed me that the part is in and will be but on truck as soon as technician can get to it AND that a loaner vehicle is available.  While I am not sure if my BBB complaint has any bearing on this, I am sorry that it takes going to BBB to get any results.  Things seem to be moving in the right direction now.  I will be going to pick up the loaner after ****.   Thank you.  

  Customer Answer

  Date: 01/29/2024

  While the truck is still in maintenance; my issue with not having a loaner vehicle has been resolved.  Thank you.

• Initial Complaint

  Date:01/04/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1-4-2024, Mullinax ford ******* had an F150 lightning priced online at ***** dollars. I contacted the salesman. He told me that it was an incorrect pricing on the website. This is a classic tactic used by dealerships known as bait and switch.

  Business Response

  Date: 01/05/2024

  ********************, 

  The rebate you saw on our site was placed in error by our syndicating software between **** and our website. 

  At the beginning of a new month all our old incentives come off the site and new ones are then loaded on. 

  We are sorry you felt deceived by this rebate. We would never intentionally put anything on our site to deceive a customer.

  Immediate action was taken to remove these rebates once we noticed their placement on the site. 

  My team has, and always will treat you with respect and transparency. I hope you can understand this was simply an error caused by our website vendors. 

  We also have several disclaimers on the site in case of situations or errors such as this. 

  If you wish to discuss this matter further, I am always available for a phone call. 

  *******************;

  General Manager

  Mullinax Ford of *******

  **********

   

• Initial Complaint

  Date:10/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2022 recreational vehicle had a brake issue. Corporate **** approved the repair. I was told to take the receipt to the nearest **** dealer. I delivered a receipt for $4,724.37 to Mullinax Ford on September 2023. To date, no one there can tell me when I might get reimbursed. I believe there is other reasons (perhaps personality driven) why my reimbursement is taking so long. The service representative (***************************) I got stuck with is rude, non-empathetic, and provides only vague answers like it will take months. My case number from **** Motor Company **** Pro Customer Experience Specialist that pre-approved my repair is CAS-********-J9G2Z9.

  Business Response

  Date: 10/20/2023

  Dear *********************, 

  Jaya has done 100% of the required steps to insure you get paid by **** as soon as possible. The claim is in a review status with ***** Please keep in mind we are simply a go between helping the process between you and **** Corporate. The check will come from **** not Mullinax Ford of *******. This process can take some time but rest assured once we see your check come through, we will notify you promptly. -******************* General Manager Mullinax Ford of *******

  Customer Answer

  Date: 10/20/2023

   
  Complaint: 20759487
  
  I am rejecting this response because its just more excuses from Mullinax Ford. Their response is that theyre waiting on corporate ***** Well they ******* pre-approved my repair. Mullinax Ford presents no other solution except wait, which is unacceptable. Warranty repairs are difficult, but Im told reimbursement can come tomorrow or a few months. This company makes excuses, not solutions. I am still without reimbursement or a reimbursement timeline.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I purchased a 2018 **** Expedition *** on 9/11/2022 from Mullinax Ford of Olympia. Couple weeks later we noticed fluid leaking from under the car. We checked the carfax to see if there had been any issues reported recently. Mullinax Ford of Olympia had replaced the transmission on 8/23/2022. I called and made an appointment repair and also left a few messages for service techs to call me back regarding questions I had. Never received calls back and had to cancel appointment due to not being able to get questions answered before repair. I called and spoke with the manager and he answered my questions for me and I scheduled another appointment.My husband I and I decided to take our vehicle into another repair shop based off our experience with Mullinax. We took our SUV into First ******************* on 12/27/2022 and they found the leak was caused by the transmissions vent hose being disconnected. They also found several missing bolts on the transmission which they replaced. We hadn't noticed any fluid leaks after that repair until 3/25/2023 when we were pulling our travel trailer home from the dealership. Transmission fluid had sprayed all over underneath our car and hit the trailer as well. I made another appointment with First Choice and they took a look at it on 3/29/2023. They found no leaks but said they believed the transmission fluid was overfilled and that is why it sprayed out. They think the changing of gears made it spill out through the vent hose. The fluid is now at a good level. I would like to be reimbursed for the cost of taking our vehicle into First Choice Auto for the repairs since the issue was due to Mullinax Ford of Olympia's error on installing the transmission. The first bill was for $122.68 and the second was $122 plus tax of $10.49, totaling $132.49.(oil change not included in total). I have attached a more detailed description of my interactions with Mullinax Ford of Olympia and receipts from First Choice Auto.

  Business Response

  Date: 04/09/2023

  Thank you for reaching out to share your experience.  Do you have time this week to chat socw can come up with a solution? 

  Customer Answer

  Date: 04/10/2023

   
  Complaint: 19870831
  
  I am rejecting this response because: I would like Mullinax Ford to address what their solution is in writing so it is on record.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 05/15/2023

  *****, 
  Please email me a receipt of payment for the work performed and I will send you a check for reimbursement.  I am sorry you had a poor experience the first time speaking with our reception staff. Please in the future give ** an opportunity to make things right in house. 

  Customer Answer

  Date: 05/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have attached 2 invoices for $122.66 and $122.00 (diagnostics for leak portion).
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/01/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of this transaction was 8/16/2017 I *************************** bought and 7 year ******* mile extended warranty for a 2016 **** explorer Vin no# ***************** I paid $2184 for this warranty. The dealership decided without telling me the warranty start date would be 6/19/2015 more than 2 years before I bought the car.I called **** premium warranty service with no resolution. I called ************* they did not even return my call.

  Business Response

  Date: 11/03/2022

  ********************, I am more than happy to discuss how we can make this right for you and ****. Are you available for a short phone call tomorrow afternoon 11/4/2022? You can also email me directly as well at ********************************** Please let me know if tomorrow works for you and we will figure out what happened and how to fix it. 

  Customer Answer

  Date: 11/06/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

   

  I talked to ************************* from Mullnax *********************** and ************************* has agreed to extend the warranty a full two years. When I receive the extended warranty from ************ I will consider the mater closed.