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Business Profile

Eyelash Extensions

Lashed By Sam LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Eyelash Extensions.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/19/2024

    Type:Sales and Advertising Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 08/26/2024 I messaged ******** ******* regarding an appointment I wanted to make that day. I was desperate as the next day was my birthday and I wanted to feel and look my best. She accepted my appointment and everything went smoothly. The next time I made an appointment to get a fill she cancelled and rescheduled. Eventually she made time for me to come in, and I was happy with my eyelashes when I left. The very next day I had multiple fans falling out of my eyelashes and was very disappointed with the quality of the lashes that I received. I texted ******** ******* immediately regarding my concerns and she offered to fix them so that I would be happy with the services. After a week of trying to compromise on a time we are unable to come to an agreement, this being because there was a large lack of communication coming from Samanthas end. I text her to let her know that I will be discontinuing services with her as I was unsatisfied with how the situation was handled. Upon leaving my first appointment with ******** she asked me to leave a review, which I did, a paragraph and 5 stars. So when my feelings with her business changed, so did my review. ******** then proceeded to call me ********* a f****** loser, bipolar, a weirdo, a freak and other names, all of which were through text and I have screenshots of. She then continued to tell me how my boyfriend loves to engage with her sexually (in much more demeaning terms) and this left me feeling wildly uncomfortable and disgusted. I asked her to stop contacting me 8 times, to all of which she ignored and continued to do so. Being in contact with ******** ******* has left me feeling overwhelmed and amazed with how disgusting a human being can act.

    Business Response

    Date: 09/19/2024

    This person is lying about so many things I dont even know where to begin. First of all, every single appointment theyve had they have texted me either the same day or the night before and Ive made it work. I never asked them to leave a review, instead they did that on their own, and then left a negative review when I couldnt see them last minute one day.  Also they had their boyfriend leave me a bad review as well. 

    not only will lay absolutely not refund this person, I will sue them for harassment if this continues

     

    Customer Answer

    Date: 09/19/2024

     
    Complaint: 22307293

    I am rejecting this response because: In the attached images, I have provided texts from ******** ******* requesting I write a review for her business, as well as the numerous texts she has sent to me with no response given by myself. 13 hours after no contact with ******** ******* she was still continuing to text me telling me to leave her alone even though she was the only one talking in the text thread. Beyond this, she claims the $250 charged to my account was regarding a cancellation fee. However there was no appointment to cancel, she requested to change the time agreed upon and I denied as I had to work. This does not constitute a cancellation if she is the one who had to reschedule. I am also providing the case number for the police report regarding the matter. 242630550 
     
    Sincerely,

    ***** ******

Lashed By Sam LLC is NOT a BBB Accredited Business.

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