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Business Profile

Auto Repair

Interstate Automotive Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/22/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was driving home from **************** to ******************* and my car kept stalling on the freeway. It couldn't go more than 5 miles at a time without shutting off. I was directed by my GPS to Interstate automotive along the freeway. It was raining and I thought it appeared as though my check engine light could've been from the *** for traction but after paying for diagnostics, ****** claims that their running the car without the fan, was due to *** the computer of the car. He said that he could service the car in two weeks or I could go to a pick and pull and see about replacing that. I did the latter and at another car repair shop, the owner said that he did not think it was the **** I did take back the *** back to the pick and pull and was able to get my money back but I did have to stay two extra days in ******* in order to get the second appointment and that delayed me from making it home. The *** is not the problem and I have proven that by getting other opinions and the car is running now. I was charged over ****** for a bogus diagnosis and I have attempted more than 10xs to speak to the owner for which he continues to ignore me and ask me to keep calling him back when he is not busy. He never gave me a written estimate and his diagnosis was in error. I am asking for the full amount I paid and two nights motel stay as it harmed me.

    Business Response

    Date: 07/23/2023

    IM SORRY YOU HAD PROBLEMS WITH YOUR ***

    MY DIAGNOSTIC TESTS WERE PROVEN AT THAT TIME

    ***S CAN DO VERY STRANGE THINGS AT TIMES WITH HEAT , COLD , VIBRATIONS , ECT.

    I SAID YOU COULD GO TO A JUNK YARD AND FIND AN ECM IF YOU WANTED

    THE ONE YOU GOT WAS WRONG YOU SAID

    THE *** HAS BEEN TO MANY SHOPS BEFORE AND AFTER MINE

    I DONT KNOW WHAT HAPPENED AFTER THE *** LEFT MY SHOP

    I WILL REFUND YOU $150 TO HELP YOU OUT

    BUT I STILL STAND THAT ************** WERE GOOD AND DID NOTHING WRONG

    THANK YOU

     

     

     

     

     

Interstate Automotive Inc is NOT a BBB Accredited Business.

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