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Business Profile

Wood Stoves

Travis Industries Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wood Stoves.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Better Business Bureau Team, I am writing to file a complaint against Travis Industries for misrepresenting the warranty on parts for my fireplace, resulting in significant inconvenience and potential financial loss. I believe Travis Industries has acted in bad faith, and I seek the assistance of the Better Business Bureau to resolve this matter.On January 17, ****, I contacted Travis Industries regarding an issue with a catalytic holder (FPX 44A) for my fireplace, which appeared to be defective. In my communication, I inquired about the warranty coverage for this part. I was assured by *** at Travis Industries that the catalytic holder, along with the mixing screen and catalytic combustor, were covered under a 5-year warranty and that the catalytic converter itself was also covered under warranty. Relying on this information, I initiated a warranty claim with the local distributor where I purchased the parts. They had all the required documentation, including the sales order, and photographs of the defective parts. The assurance of warranty coverage led me to discard the damaged parts, as I believed they would be replaced at no cost.However, contrary to the assurances I received, I am now being informed by Travis Industries that I need to purchase new parts, despite the earlier confirmation that the parts were under warranty. This contradiction not only causes financial strain but also suggests that the company's warranty assurances cannot be trusted.I request that the BBB assist me in holding Travis Industries accountable for their warranty representations. The parts in question should be replaced under warranty as initially confirmed by their representatives. I believe this issue not only affects me but could potentially impact other consumers who might be misled about the warranty coverage of their products.I appreciate the BBB's attention to this matter and look forward to a prompt resolution that upholds consumer rights and corporate responsibility.Sincerely,

    Business Response

    Date: 01/25/2024

    Please refer to the attachments for our response and a copy of the original warranty statement for the product in question.

    Regards,

    *********************

    Customer Support Manager **********************

  • Initial Complaint

    Date:11/30/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sept 2022 I purchased the Lopi ******* pellet stove that is supposed to heat **** sq ft. My house is **** sq ft. My living room is ***************************************************** 40 degree temps. Winter isnt even here yet and this is my only source of heat. I called Travis industries who said yes they manufacture this stove I spoke with **** who stated he was the owner of Travis industries he was rude called me a liar and refused to back up his product. As you can see the feeder over loads the burner causing the fire to constantly go out and this is on the lowest setting if I try to turn it up at all the fire will try to burn up the feeder into the ****** that holds the pellets which would cause a huge fire it is dangerous and dis functional!!!

    Business Response

    Date: 01/05/2023

    Our response is attached. 

Travis Industries Inc is NOT a BBB Accredited Business.

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