Business ProfileforGene Johnson Plumbing & Heating

The price is outrageous and service is highly unreliable! I have a leaking kitchen faucet. The technician came and quickly identified the problem being a cracked hose inside the faucet. But he doesn't have the part. He said I can either get a hose myself from Amazon and he can come install it or they can purchase the part. He was not particularly helpful on what hose I should buy and there are so many different sizes and heads. To avoid buying a wrong one and further delay the repair, I opted to have them purchase the hose. The company's process is that the technician will be like a "project manager", upon receiving the part, he would reach out to me and get the time set up to come out. I didn't hear from him for 2 days and repeatedly called the office. One of ******* I got was very condescending and replied "if you didn't hear from him, that means we don't have the part and that's the latest status." Fortunately I got the technician's phone number and kept on texted him. Finally he responded and said they got the part for a couple of days and I can call the office to schedule, despite I was told he would find time. I got the date set up for the following Thursday, and it's already been a week and half with no resolution, and I got a call from the office, and I missed the call. When I called back, got serval bounces and eventually was told they can't make it until the Tuesday following. At that time, I wasn't taking a no for an answer and finally got the appointment scheduled for the Friday.A new technician came and installed the hose. He charged me $733 for 1 hour work and the hose. Installing a new faucet is only $650. I asked for the breakdown on part cost and labor cost, he refused and said that's all he has. Gene ********************** is actually a consolidation of several bigger plumbing and heating companies, including ******. They get a huge share of the market and doing this pseudo monopoly. I would absolutely stay away from them.