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Find a Location

Falck USA has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Falck USA

      6405 218th St SW Ste 201 Mountlake Ter, WA 98043-2180

    • Falck USA

      1517 W Braden Ct Orange, CA 92868-1125

    Business ProfileforFalck USA

    Ambulance Services
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 9 Customer Reviews

    Customer Complaints

    51 complaints closed in last 3 years

    10 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Falck USA has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Falck USA

        6405 218th St SW Ste 201 Mountlake Ter, WA 98043-2180

      • Falck USA

        1517 W Braden Ct Orange, CA 92868-1125

      Location of This Business
      6405 218th St SW Ste 201, Mountlake Ter, WA 98043-2180
      BBB File Opened:
      12/29/2014
      Years in Business:
      11
      Business Started:
      7/9/2012
      Business Incorporated:
      7/9/2012
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Falck Northwest Corp.
      Business Management
      • Mr. John Goward, Operations Director
      Contact Information

      Principal

      • Mr. John Goward, Operations Director

      Customer Contact

      • Mr. John Goward, Operations Director
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      51 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      11/01/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I took an ambulance back on 8/2/23. I have full insurance with ****** and no deductible. The ambulance took me to ****** after I had a high blood sugar episode while driving. My insurance was billed ******** for milage and advanced life support. I was only given a blood glucose test not life support. My insurance has paid ******** dollars and has said my financial obligation was 0 and this appeared to be a billing error on behalf of *****. When I tried to call in to dispute this with *****, get clarity on the bill and let them know ****** believes I was billed in error, I was given no help and told I cant dispute it. I am asking for someone to look into this as I have now received a bill for ******* when my insurance is saying I have no financial obligation to ***** and this is an error.
      Read More

      Customer Reviews

      9 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Sarah J

      1 star

      01/18/2024

      AVOID THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!! I spoke to a ******* Center Supervisor named ******** and another supervisor named ******** as well. Their bosss name is ****. Both supervisors were rude and unprofessional. When I mentioned the rude interaction, I was told sorry you feel that way!. THIS IS RUDE!!!!! They treated me disrespectfully and in a degrading manner. Moreover, they would provide information that is not true saying at first there was no one managing them and then, I had to keep asking to get a manager name.

      Local BBB

      BBB Great West + Pacific

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