Business ProfileforBest Western Plus Skagit Valley Inn

My husband and I reserved a room at the Wyndham ************************ for the night of March 14, 2024. I noticed problems with maintenance as I walked up the stairs to the main floor. We registered and as we were walking to our room we noticed how filthy the elevator and floor was. We went through a large door to a hallway. The appearance improved but there was an odor. We went into the room and the room didnt smell good. We decided that we would not stay. I sat on a bench and tried to find a different hotel to use. We used none of the facilities in the room. We went down to the desk and waited for the young woman to help us. She said she would need to call her manager and after talking to her manager, said she could not refund our money. I asked to talk to the manager but was told I had to wait to call her the next morning. I called the manager, June, and was told her hotel is the best in the area. She only raised her voice and told me I was lying. We want a full refund. We did not keep the hotel from renting that room. We saw no other customers.