Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Billing for something not provided and without an signed extended contract, not delivering agreed phone books. Not providing everything agreed to.

  Business Response

  Date: 07/09/2024

  Subject: Response to Complaint - Case ID #********

  
  Dear Better Business Bureau,

  We are writing in response to the complaint filed by **************** regarding our services.

  **************** entered into a signed contract with Action Pages, wherein we agreed to render specific services, which we have fulfilled as per the terms of the contract. Despite our adherence to the agreed-upon terms and the successful delivery of the contracted services, **************** has failed to meet his payment obligations.

  Over the years, we have made numerous attempts to contact **************** to resolve this issue. Our records indicate dozens of phone calls, many of which were either disconnected or unanswered. Similarly, our efforts to reach **************** via email have been met with no response.

  Due to his continued non-compliance and refusal to communicate, we were left with no option but to pursue legal action through Small Claims Court to recover the outstanding debt.

  We remain committed to resolving this matter amicably and are open to discussing any concerns **************** may have regarding our services or the contractual terms. We hope the BBB can facilitate a resolution that ensures both parties adhere to their contractual obligations.

  Thank you for your attention to this matter.

  Sincerely,

  *****************************
  General Manager
  Action Pages
  ************************************
  **************

• Initial Complaint

  Date:11/19/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company continues to send invoices despite approximately 3 years of trying to contact them, by emails and phone calls asking them to correct the error. The one time I got to talk to someone, they said they would stop sending invoices, close my account and correct the problem. An email I recently received, says I needed to contact them in writing to close the account, which I have previously done numerous times by email. This is the first time I heard this. I was never told they needed anything in writing when I spoke directly to the sales rep and clearly told him I no longer wanted to advertise in their phone book since I had retired. This request should be clear and prominent on the first page of the contract instead of maliciously hiding in small print on the back. I would like the company to zero out my account and quit sending invoices and emails for services I did not sign up for.

• Initial Complaint

  Date:06/26/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been sending invoices and calling continuously. We have never had any interactions with this company regarding a contract. I asked them to please send me proof of contract and we received something from 2021 with a signature that does not match the owner's. I have sent a follow up email asking which location it was signed and who was present, as well as proof that she is the person who signed. I have had no response. In the contract it also states that a deposit was given, but on the invoices, the "deposit" is listed as a $0.00 amount. We would like 1. this company to stop harassing us and 2. let others know who are going through something similar not to give in, if you are going through the same thing we are.

• Initial Complaint

  Date:04/28/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April of 2022 I signed a contract with Action Pages via email due to being on vacation (no excuse) they claimed time constraints were pushing them to get it signed. I have always done 1 year deals with action pages in the past 12 years as a customer. My rep advised me that they were going to new ownership and were planning on Bi-Annual book. I advised her that I DO NOT WANT MORE THAN ! YEAR DEAL she told me I could opt out 2nd year as long as I put it in writing upon my return from vacation and included with payment which I did. Moving forward to 2023 I get a bill and immediately call and told by MGR to look at my contract it says right at bottom that its Bi-Annual. I tell her I have a check that says PAID IN FULL and letter with 2 sentences cancelling 2023 she replies back they don't have attached letter and sales person no longer works there so no collaboration. I still have sales reps * so I reach out an she says that is why she left due to preached sales tactics. I visit my attorney and says without her acknowledgement in writing to go with my letter then its my word against theirs. So am going to end up paying. BUYER BEWARE WITH THIS COMPANY DO NOT USE. they were once great but not anymore!!

• Initial Complaint

  Date:03/08/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/1/2023 invoice date Billed $1,527.80 Paid $0 Yellow page ad business committed.Deceitful auto-renewal terms The business has not offered to resolve this issue.Invoice # ****** Business name: ******************, ***** SR20, **********, ** 98277.Very unethical business practices with hidden terms on the back side of the Action Local advertising agreement. I own a small local business and decided to give the yellow pages method a shot when I was solicited by a rep for Action Local. I ran a unique tracking phone number so I could monitor the performance of the ad. After a season of no return on my investment from the advertising, the Action Local rep returned to my business to inquire if I wanted to continue the ad for the next publication. I politely and very clearly declined to continue advertising with Action Local due to poor performance. I later received a bill from Action Local for an ad in the next issue. Thinking it was a mistake I called the billing department to clarify the issue. The billing department acknowledged that I had verbally cancelled the ad, but that was not enough. According to the fine print, buried in all of the text on the back of the contract I initially signed, I needed to send the cancellation in writing to be valid. There was no mention of this requirement from the rep when I asked him to cancel the ad. I signed the agreement a year earlier. I sign a lot of documents as a business owner and I'm sure as heck not going to remember the fine print on back of my yellow pages ad agreement after a year. This is exactly what Action Local is betting on. This is a very predatory business practice and apparently, I'm not alone in this situation. I was sent an invitation to join a class action lawsuit against Action Local for this exact issue if the business had paid the renewal invoice. I have refused to pay the full amount for an ad that I specifically asked to be cancelled.

• Initial Complaint

  Date:12/08/2022

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AS a business owner, I cancelled advertising the year I retired, I sent request in writing and also Verbal to my agent, they didnt cancel and am being billed still for there error in this matter. Ive contacted them directly, no responce other then more billing.

  Business Response

  Date: 12/19/2022

  This client contact our accounting department on 10/13/2022. He stated he cancelled with sales **** ************************** We advised him no cancellation was ever received by our office. We also verified with the sales rep no cancellation in writing was ever received. We then advised the client to provide a copy of his written request to cancel that he provided to the sales rep 60 days prior to July 22nd, 2022. If produced will remove balance outstanding on account. If client only gave a verbal request to cancel, that does not comply with the terms of his contract as it states no verbal cancellations will be accepted. This client will then still be liable for balance outstanding on the account. I have attached a copy of his signed contract.

  Customer Answer

  Date: 12/19/2022

   
  Complaint: 18543627
  
  I am rejecting this response because: Im enclosing a lettergiven to *********************** and given to him on 5-15-22
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:11/16/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Non renewed and clearly canceled renewal of advertisement. Company continuous to send bills despite 2 years of contacting them and a couple of dozen emails asking to correct the error.We are just being ignored, they claimed a deemed renewal, put an add in the book without proofs and lots of irrelevant and dated information.The few times i got to talk to someone they asked for documents which we provided including acknowledgement that we explicitly not wanted to run the add in 2020 and no response.This deemed renewal thing was never came up when we canceled and we were never told that they needed anything in writing. This should be clearly and prominent on the first page of the contract and should be initialed that customers understand this.For the 10 plus years prior we would be asked for deposits and upfront payments in order to even receive a proof. always money upfront for 10 plus years.Eventually these accounts will be sold to third party collections and affect your credit.At a very minimum i would like to be contacted by a decision maker and resolve this... we are two years into trying to contact Action pages.

  Business Response

  Date: 11/28/2022

  Hello My name is *********. I am head of the accounting/billing department here at Action Local/ Action Pages. I apologize this issue was never resolved before with previous employees (who are no longer with the company). I can be your direct contact here forward. My direct office line is *************. With that being said, I  went through all emails sent to Action Local employees and found the cancellation request. I have removed this outstanding balance from your account. I have also attached a copy of a statement showing a $0.00 balance owing. If you need any further assistance please feel free to contact me directly. 

  Customer Answer

  Date: 11/29/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I appreciate that the BBB did reach out on my behalf and got someone at Action Pages to finally move and resolve the obvious error that Action Pages made after ignoring me for 2 years.

  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:10/17/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ACTIONlocal continues to bill me for unwarranted charges. On 04/09/2020, I emailed ********************* who is a sales rep for ACTIONLOCAL that I was not interested in renewing the advertisement, after she called several times asking to continue with the advertisement. She wrote me an angry email back that I was rude and unprofessional to her and was very angry. I have copies of all my emails. I regret to say that I think I was being discriminated by the sales **** ********************* and the company because I am not white and am a minority. After it was terminated, I started to get a bill that was about $1560, which they said I owe. They continue to bill me every month and it has accumulated to $2148.29. I tried to resolve this a few months after I started getting the bill in 2020 and spoke with the accounting department. Also, I emailed the termination notice and the rude letter from the sales person, *********************. They ignored me and continued to bill me every month. From what I see, they do this extortion tactic to many customers, not just me. This business is very unethical and personally think some state attorney general should look into this.

  Business Response

  Date: 10/28/2022

  This was just an oversight on productions part. Billing for PRS20 has been removed. The email that the customer has supplied includes Leanns communication, it is not rude but rather pointed.  She needed a reply from this business so that they would not be auto renewed.  The customer was avoiding her.  It had nothing to do with her race I am not even sure where that comes from. The account has now been updated and I have attached a copy of the PRS20 statement showing a $0 balance. 

  Customer Answer

  Date: 10/29/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/30/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has continually contacted us in regards to an outstanding account. We have no contract with them as we have never done business with this company. I would like this company to stop harassing us.

  Business Response

  Date: 09/21/2022

  ********** signed into a contract with my company on 08/27/2020 for our publication KNS21 which is a 2 year contract// I have attached a copy of the contract. It was signed by ***************************, a representative of **********. The amount owed in total was $4,972.00. The terms of the contract was to split the balance in half. First payment was given same day as the contract signed 08/27/2020 in the amount of $2486.00. The second payment was due 01/01/2022 for $2486.00. ********** has failed to provide this payment. I have also attached a copy of a statement showing current outstanding balance. My company has not been harassing this client. We have been trying to reach them to collect the remaining portion of the contract balance. If ******** is no longer employed by **********, ********** is still liable. As she was head of the accounts payable department. If the business was sold, we were never provided a copy of any purchase of sale agreement pertaining to Debts & Assets. If ********** wish to discuss further. I am available at **************.