Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Rairdon's Dodge Chrysler Jeep of Monroe has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforRairdon's Dodge Chrysler Jeep of Monroe

    New Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    12 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/4/2013

    Years in Business: 23

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company offers new and used car sales and service.

    Products & Services

    Used Cars, New Cars

    Business Details

    This is a multi-location business.

    Find a Location

    Rairdon's Dodge Chrysler Jeep of Monroe has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      16413 W Main St, Monroe, WA 98272-2924
      BBB File Opened:
      5/30/2002
      Years in Business:
      23
      Business Started:
      9/21/2000
      Business Started Locally:
      9/21/2000
      Business Incorporated:
      4/19/1999
      Accredited Since:
      4/4/2013
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Number of Employees:
      31
      Alternate Business Name
      • DOM Inc
      Hours of Operation

      Primary

      M:
      7:00 AM - 6:00 PM
      T:
      7:00 AM - 6:00 PM
      W:
      7:00 AM - 6:00 PM
      Th:
      7:00 AM - 6:00 PM
      F:
      7:00 AM - 6:00 PM
      Sa:
      8:00 AM - 5:00 PM
      Business Management
      • Mr. Gregory Rairdon, President
      • Ms. Heather Hall, Director
      • Mr. Robert Baar, General Manager
      Contact Information

      Principal

      • Mr. Gregory Rairdon, President

      Customer Contact

      • Ms. Heather Hall, Director
      Additional Contact Information

      Fax Numbers

      • (425) 609-6742
        Primary Fax

      Website Addresses

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      12 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/14/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      In October 2023 I went into this store to look at a 2013 *** 335i xDrive, car looked great besides the occasional wear and tear that normally comes with purchasing a used vehicle. Before I even went into the store to look at the vehicle the manager at the time *****, called me and assured me the vehicle was outstanding and had no issues. He told me and I quote "Im not even blowing smoke up your a** its the nicest *** we have had on this lot in a long time." so me being the type of person to give everyone the benefit of the doubt proceeded to book the appointment to go see the car. The two car salesman I had were overall nice people however they would brush off most of the concerns I had on the vehicle and assured me the car has been ran through the shop multiple times. With all of the people telling me the car is fine and it has been inspected multiple times I went ahead and locked in my purchase on the vehicle and was extremely excited. literally the next night after I purchased the vehicle my check engine light came on and the car started running strange. I reached out to the manager again and he told me to bring the car into the store so it can go through the shop again and they can diagnose what's going on. after maybe 15 minutes of them looking at the vehicle they pulled it out and told me everything was fine besides the o2 sensor was broken and told me to bring it to my personal trusted mechanic to diagnose any other problems on the vehicle and refer to third party *** forums to figure out what else was wrong with my car. they assured me the vehicle was drivable regardless of the check engine light being on, so I continued to drive it. A couple days later my car started to stall during idle and would jolt and stutter while I would attempt to drive it. I immediately called the manager ***** to let him know of what was happening and he immediately started blaming me for what was happening and claiming I was abusing the vehicle daily, he told me and I quote "I can not cover excessive abuse on the vehicle especially when you have had for 4 months." Keep in mind I have only had the vehicle for around 1-2 weeks at this time and he was lying to my face saying I was abusing the vehicle and had the vehicle for over 3 months. Now after realizing the trouble I am in I decided to take my vehicle to a trusted mechanic where he performed an oil change and scan. I was told from my trusted mechanic that my car has loads of metal shavings and brass in the oil and there are multiple fault codes active on the vehicle including transmission fault codes. The mechanic told me that the car was a "ticking time bomb" due to the fact that brass and metal in the oil were a clear indicator that the cars rod bearings were being torn apart from the inside of the engine. He also said that the transmission was most likely experiencing a fluid leak and that it was most likely gonna end up with me needing to replace the transmission. I asked for the cost of repair and I was quoted around $10,000 to fix everything and replace the transmission. I then reached back out to ***** to let him know what I found and sure enough I never got a response back to go over what options I had for the vehicle. Long story short it's been a while now and the car is worse than it has ever been and the transmission started to overheat and malfunction. I will never buy another vehicle from any ********* location even if they were the only car dealerships in the country , and I wouldn't recommend anyone reading this does either. Im aware I should've made this review sooner and not have let this slide for so long, but I am not the type to complain and write reviews on companies and to be honest this is the first review I have ever done. After having time to think, I finally dragged myself up to write this review not only for the sake of speaking my mind, but also to look out for any other young adult planning on purchasing a used vehicle from *********. Thanks for reading my review and I hope this helps.
      Read More

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Gary S

      1 star

      06/10/2023

      I got a truck and a van from them in the last 6 months They charged me for a lowjack I did not want or order it was never installed said I would get a refund I never got that was on the truck My van 2020 grand caravan the passenger slider will not lock I took it in with warranty and they wanted to charge $500 over my deductible I could not afford so had to pay $246 to give van back and nothing done to it $25 for shop supplies How do I have shop supplies for looking at a door lock when I bought the van they only gave 1 remote and then had to pay over $100 to have another programed after paying $20,000 for the van when you try to call them it take forever to get them on the phone

      Local BBB

      BBB Great West + Pacific

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.