We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Legal Forms

Pro Se Planning Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Legal Forms.

Complaints

This profile includes complaints for Pro Se Planning Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Pro Se Planning Inc has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/13/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Used the service to fill for divorce. The service is subpar to others I could have chose. Charged me the full fee and did fill my paperwork. Advertising has a hidden fee they collect. Could have chosen many other companies that would have completed the paperwork for the same cost. No option to dispute with the company.

      Business Response

      Date: 03/14/2024

      Per the customer's request, we have refunded the payment in full.  We dispute that we have hidden fees, our fee is $137 and is clearly stated on the payment page.  We also dispute that we do not have customer service to respond to issues.

      Customer Answer

      Date: 03/14/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

    • Initial Complaint

      Date:08/11/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi, I sent those documents that I have just received from Divorce Writer as known as Pro Se Planning Inc , to a lawyer an hour ago and I was amazed to find out those documents are not legal documents. I would need to pay a lawyer in order to get divorced- Even though their ads states completely different than reality and your home page says By doing it yourself online and lawyer-free, you save both time and money.Thats absolutely false information.After reading those complaints it is clearly they are scamming people. They mention in every page pf their website 100% money back guarantee, but only on this hidden page at the buttom of their website they mention that the money back guarantee is only before you receive documents WHICH is just after you pay them!I have good it on good authority that this is not an isolated incident, but rather represents the business practice of pro se planning Inc. Im expecting my full refund asap.

      Business Response

      Date: 08/14/2023

      Per your request, your payment has been refunded to your credit card.

    • Initial Complaint

      Date:07/17/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I didn't authorize divorce writer to take my money and I have been trying for 2 weeks to get my money back.they owe me $137.

      Business Response

      Date: 07/18/2023

      We're unable to locate your account. Can you please provide the email address used to create the account?  Thank you.

    • Initial Complaint

      Date:06/21/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on 6/16/2023 I made a purchase for a non-contested divorce. What I thought were legal documents cost ****** and ***** for them to be mailed to me. After reviewing with a council I was told that the documents weren't legal documents. I immediately tried to call Divorce writers to request a refund as I cannot use the documents I paid for. The number says you have to contact by email I then email my dilemma to them. They responded three day later to tell me no full refund on ***** of the ****** I paid. Then they sent me instructions on how to download the documents. I do not want and cannot use those documents. I am a woman with only 1 income and can't afford to throw money away. I'm trying to divorce my husband and just really needed honest help. Not to be taken advantage of. They also informed me I would receive documents in the mail I have yet to receive them. I paid ***** for mailing purposes yet no documents in 4 days.

      Business Response

      Date: 06/23/2023

      Per your request, we are refunding your entire payment.

      Customer Answer

      Date: 06/23/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:11/06/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried using their services, but I didn't have the information they wanted to complete the interview they had with me. Because of this, they said they couldn't complete the process. But they still ended up charging me ****** dollars. When I told them I wanted a refund, they told me it would take 3 days to complete. By day 3, I contacted them again and asked them what was going on with my refund. They said it was in the process, but that they never charged me. This is a complete lie. Because they told me at first that my charge card was being charged 149 dollars. This all started on the 1st of this month. 6 days since this happened. If I had read the replies that people wrote about them on your website, I never would have tried to use them. I just want a complete and total refund of my money.

      Business Response

      Date: 11/06/2022

      There seems to be a point of confusion here between a charge being voided and a charge being refunded.  The charges for DivorceWriter are submitted to the credit card companies for processing in a batch once per day.  If a charge can be removed from the batch (voided) before the batch is submitted for processing, it will not be submitted to your credit card company as a charge.  That is what happened in your case.  We will follow up one more time with our customer service team on Monday (our next business day) to verify this again.  

    Pro Se Planning Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.