Business ProfileforShrimpy Business LLC

Date of transaction: 10/20/23 Order #: ***** Order total: $72 Shipping cost: $52.50 I placed an order for a hillstream loach, a breeding pack of orange shrimp (3 males, 7 females), and 10 strawberry rasboras. I was originally browsing different shrimp shops, but saw that they had hillstream loaches and decided to buy. They had a listed policy that they required overnight shipping for live fish. I decided that since Id already be paying that, Id add 10 strawberry rasboras to my order as well. (They do not require overnight shipping for shrimp orders). Well- my order arrives and it is missing the hillstream loach. I hadnt heard a word from the shop: no notification that the fish was out of stock, no ask if I wanted to refund that fish, replace, or cancel the order. I was totally unaware until I received the order and saw that there was a missing item. (Additionally I was only counting 9 shrimp total, 1 being dead). Right off the bat I assumed it was an accident, so I reached out. The shop was not immediately upfront about the fact that they were out of stock of the fish, simply offering a refund or gift card for their shop. I asked them to just send me the fish? Because I am unwilling to spend another $50+ on shipping, when I already paid to ship this fish. The shop then informed me that they did not have any of the breed of fish at all, so they could not send me one. So now I am out over $60 for a fish I never got. I live in a major city and could easily go buy strawberry rasboras at any local fish store. I had ZERO reason to pay $50 for shipping if I had KNOWN I was paying for a fish they didnt even have. I am asking for a refund of the price of shipping that I paid in addition to the refund of the price of the loach.