Business ProfileforClean and Simple Cleaning Inc

In March 2022 I contacted ********************************************* to perform a move out cleaning. It was made clear that the cleaning needs to be thorough as the home was being listed for sale. They quoted 2 cleaners for 6 hours for $816 and came out in April. After the services were "completed" I went and did an inspection and found that multiple areas of the home were still dirty or not cleaned at all. I contacted ********************************************* and sent them pictures. *****, the manager, came out to the home and agreed this was not to their standards and she would talk to the owner, ******, about getting another team out to home at no cost to me. The second cleaners showed up the next day and determined they would need to reclean the entire home as well as the areas that were missed. This time, the services were provided and the home was properly cleaned. A few days later I was charged $1,645.60. I contacted ********************************************* and the manager stated that I was billed at once for two invoices that were never sent to me. After reviewing the invoices, I spoke with the owner who very difficultly said she would refund 50% of the first services and that is it. I told her that is not acceptable, the services were not provided and should I not being paying twice for a service that was not completed. She disagreed and I told her I would dispute the remaining balance of the first services not performed with my bank. The owner never responded to the banks inquiry about the charge and instead sent me to collections in December for the non-invoiced amount of $1,359.60. I do not owe this amount nor do I know how this amount came to be. I am seeking help to have ********************************************* remove their collections claim and provide documentation as to why they are claiming that I owe them the amount in collections when the first services were not provided. The anxiety, time and toll this company has taken on my mental health is coming to a breaking point.