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Business Profile

Collections Agencies

Audit & Adjustment Company Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Audit & Adjustment Company Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/15/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I AM NOT LIABLE FOR THIS DEBT WITH AUDIT AND ADJUSTMENT I DO NOT HAVE A CONTRACT WITH AUDIT AND ADJUSTMENT. THEY DID NOT PROVIDE ME WITH THE ORIGINAL CONTRACT AS REQUESTED

      Business Response

      Date: 04/24/2025

      response attached

      Customer Answer

      Date: 05/01/2025

       
      Complaint: 23206746

      I am rejecting this response because:I am not liable for this debt and do not have a contract with Audit and Adjustment **** They do not provide me with the orginial application like I asked.

      Sincerely,

      ****** ****-******

      Business Response

      Date: 05/08/2025

      validation of debt was mailed on 05-02-25 to the address file. the debt is due and owing.  We will not respond further to this complaint

    • Initial Complaint

      Date:12/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was extremely disappointed, how unprofessional and absolutely crazy three of the employees that answered the phone on their phone line were with me.They didnt wanna repeat anything if I asked for them to repeat something they would respond by yelling and sounding like they had no time to speak to me, although they were calling me. He sounded like he was assuming a lot of things about me based on whatever information he had in front of him I also do not trust that they keep my information and data private I do believe that they sell my data This company is so unprofessional. I dont even believe that they are an actual company. I believe this is a scam and all theyre doing is collecting data. I have paid off whatever fake balance they said they have and do not answer their calls. They are thieves.If they call you report them to the police immediately because they are not a real legit company and theyre so unprofessional in the moment I told them that I recorded their phone call. They decided they wanted to hang up the phone even though they say that theyre recording their calls that makes absolutely no sense whatsoever I have not been able to have a proper conversation with anyone at that company. I will be reporting this to the authorities as well.

      Business Response

      Date: 12/06/2024

      We are unable to respond to this complaint as no account information or identifying information was provided in the complaint. 

    • Initial Complaint

      Date:06/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have no contact with this creditor or original company. I can not get this company to stop contacting me or provide proof of the debt.

      Business Response

      Date: 06/19/2024

      We have reviewed the complaint of **************.  I have noted his dispute in our system and validation of debt will be mailed to his address we have on file.  I have also marked the account as do not call, Collection efforts will continue until the account is paid in full.  ************** had services from Mindful Therapy Group.

       

       

      Customer Answer

      Date: 06/19/2024

       
      Complaint: 21867432

      I am rejecting this response because: the company never charged my insurance before giving me a bill. 

      Sincerely,

      ***********************

      Business Response

      Date: 06/28/2024

      Validation of debt was mailed to ************* on 06-21-24.  The validation includes a full itemization of the debt showing that insurnce was billed.  Insurance payments and write offs were applied to this debt.

       

    • Initial Complaint

      Date:10/31/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to dispute the debt associated with AUDIT AND ADJUSTMENT that appears on my Equifax credit report. I have no contract with "AUDIT AND ADJUSTMENT" or the original creditor, "********* CTY ********", and therefore, I am not responsible for this debt. Please make adjustments to my account and inform all *********** to remove the collection item

      Business Response

      Date: 11/09/2023

      Your account has been marked as disputed.  We have requested proof of debt from Snohomish County PUD.  It will be mailed to you as soon as it is received.

      If you have questions please call our office at **************

      Customer Answer

      Date: 11/09/2023

       
      Complaint: 20804468

      I am rejecting this response because:
      I do not have any contract with the business itself to report my account in the first place. Likewise I do not have a pending contract with original creditor of and unpaid balance. I do not agree with the response and need the record to be removed from my credit report for all major bureaus 


      Sincerely,

      *******************

    • Initial Complaint

      Date:06/27/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I AM NOT LIABLE FOR THIS DEBT WITH EASTSIDE MRI. I DO NOT HAVE A CONTRACT WITH AUDIT AND ADJUSTMENT. THEY DID NOT PROVIDE ME WITH THE ORIGINAL CONTRACT AS REQUESTED.

      Business Response

      Date: 06/27/2023

      Our response to the complaint is attached.

    • Initial Complaint

      Date:12/27/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have filed a complaint previously with reference number ********. The company explained the charges sent to me, but they also answered that my bill was sent to collection.The company has contacted me with the wrong address. I only got this last letter because the person who lives at that address brought it to my home. For this reason, I would like you to remove my name from collections since I have never received this bill before, and that will affect my credit. Please also update my address for further communications.

      Business Response

      Date: 12/28/2022

      We have reviewed the additional complaint of ******************************  The address was provided to our client at the time services were rendered.  Notices of the self pay balance were sent to the address on file.  If the address changes it is ******************* responsibility to update the information accordingly.

       

      We are considering this matter closed.   The account was paid in full on 12/27/22 and will not be reported to the credit bureaus as it falls below the minimum balance criteria.

       

      This is our last response on this matter

       

    • Initial Complaint

      Date:12/23/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter from this company. I was contacted about a bill never reported by the hospital or health insurance. I googled the company and saw 45 different one-star reviews saying this lab has predatory practices and doesn't try to bill insurance first. I was hoping you could look into this so I don't get taken advantage of by this company if they haven't even billed insurance yet. Appreciate your time on this when you are able!

      Business Response

      Date: 12/27/2022

      We have reviewed the complaint of ******************************  ********** services were ordered for ***************** by ********************************************* on 05/04/2022.  United Healthcare was billed and paid. $26.33 is the remaining balance.  Our client is CellNetix Pathology.  Your account was assigned to collections on 11/30/22 and remains outstanding.  The balance due is 26.33. 

       

      Please contact our office if you have any questions.

      Customer Answer

      Date: 12/27/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:11/25/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want the Audit and Adjustment Company To stop trying to steal money from people.The paperwork I was sent states EXPLANATION OF CHARGES THIS IS NOT A BILL ***** they got this paperwork I don't know.What I do know is that this is a HIPPA VIOLATION.

      Business Response

      Date: 12/01/2022

      Our Response is attached.

       

    Audit & Adjustment Company Inc is NOT a BBB Accredited Business.

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