ComplaintsforR n R RV Center

• Initial Complaint

  02/08/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  RNR Tire Express. ******, **: Saturday, February 3rd, helping a friend to pay his invoice, over the phone I gave my credit card information to sales person, ******, who I learned is the manager. Not sure if she did not know how to process a credit card payment over the phone correctly, but she charged my card twice for $664.09. I immediately called back to tell her this error after I checked my account for the payment and noticed she charged the card twice. She said they had been experiencing a glitch in the system, but she refunded my card the extra payment. Said it would be Monday, February 5th before it posted. Well, no post on Monday, so I went to their facility, and experienced the rudest most unprofessional customer service I have ever experienced from management. I even call the local enforcement for assistance in getting documents from RNR regarding their error and my $664.09. Yet, no refund in showing as pending to my bank, and, and to no avail, receiving the customer service you advertise. At this point, I guess to get my money back a civil suit needs be filed against this business. Helping a friend, and this is what I experienced because he was dealing with someone who had no idea of what she was doing. Hopefully, RNR can address this behavior and experience, and no other customer has to experience this type of situation nor her unprofessional attitude. Still NO refund or PENDING refund for her mistake and her lack of professional customer service in correcting her mistake. RNR needs and should expect better customer service from their ******, ** managerial team.

  

  Business response

  02/08/2024

  Please review this complaint. Our business is RnR RV Center in ********. This complaint appears to be about a tire company based in **. Please remove this from our profile as this is not our company and we cannot assist this individual 

  

  Business response

  02/08/2024

  This complaint is not against our company. It is for RNR Tire in ****** **, not RNR RV Center in ************ **, ******* ** or ******** **.

  Please remove this complaint from our company and address it to the correct company.

  Thanks,

  ***************************

  Customer response

  02/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Please remove the complaint.  The *** Tire Express, ******, ** is not listed on BBB.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  12/07/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I was sold a trailer that was listed as new, come to find out from their other location it was demo which was never disclosed and are heavily discounted.I was told they don't discount demos anyway by **********************, I have a screenshot from their website that says otherwise. The entire time I feel like they were using unethical, deceitful tactics, and withholding information for their own personal gain.They refuse to come through on the sales agreement we had with 2 extra batteries. Misinformation on how many the trailer comes with, and no accountability whatsoever as to why I only had 1 battery installed at time of delivery. Just all around terrible customer service, especially in comparison to their North ******* and Lewiston locations which were all positive experiences. They could learn a thing or two from those recorded phone calls. 12-06-22 I spoke with one of their receptionists ***** so that I could retrieve last names of individuals I was gathering info on for my review. ***** asked who I was so I told her I was a customer and that was all she needed to know. ***** was blatantly withholding information and being difficult so I asked her what her last name was. She wouldn't tell me and instead, she stands up from her chair, gets in my face and says "I know who you are *******." The whole time she was being deceitful and withholding information because she knew exactly who I was and why I was there. This just plays into my whole experience with RnR at ************. They're deceitful, manipulative, and have a problem with taking accountability for their actions. More info in my ****** Review.RnR needs to be transparent and release all info on the trailer I purchased from date received to date sold as well as the policy stating how many batteries that model comes with. ********************** has been the most dishonest throughout the process with RnR and he should stay out of it. Release FULL phone and video recordings.

  

  Business response

  12/08/2022

  *********************** general manager RnR RV Center

  ******************** has had his unit back to RnR a couple of time for minor warranty repairs which we have taken care of as requested. When he came in he thought we owed him something for the hastle of bringing the unit back for warranty. When he was in he also stated he paid to much for the unit because he has seen them priced for less and since he states we over charged him he expected RnR to pay him **** dollars and install Lithium batteries which cost upwords of **** dollars. We agreed to install 2 standard batteries as we do in most all of our sales as batteries are not supplied from the manufacturer and we include them with the sale. Lithium batteries are a very expensive upgrade and we clearly did not include them with the sale per our document he signed at the time of sale called a we owe. that is the form we use to clearly show what we have included for any additional equipment to be installed at time of sale. Every time ******************** has come in he has complained to numerous employees that he paid to much and we owe him something. A few days ago he told our Service director ********************* that if we did not pay him **** dollars and install 2 lithium batteries he was going to complain on every web site he could find about RnR and he has on numerous occasions used foul language to many of our employees and yelled profanities. At this point we will not be threatened by any one for something we are not responsible for and ******************** is making a false claim that we sold him a Demo. Let me be clear his unit has never been used by anyone before ********** to him. He is making false and misleading claims about his ***** was brand New and never used before he bought it. Because of his threatening behavior with many of RnR employees our attorney is sending him a letter that he is no longer welcome on any of ************** and if he does show up we will call the police and have him removed. ******************* has verbally abused too many employees and i can not allow our employees to have to put up with that threatening kind of treatment. If he needs any further warranty work there are many other authorized forest River dealers in the area. We are sorry that the whole industry has experienced shortage of units and has been charging higher then normal prices but that is called inflation and the auto industry and all industries since Covid have increased prices but ******************* had every opportunity not to follow through with the purchase. We owe him nothing more and will not be falsly threatened by ******************* we supplied exactly what we agreed at time of sale.

  Customer response

  12/14/2022

   
  Complaint: 18532351
  
  I am rejecting this response because:
  What had actually happened was I called and brought up that they have a show/demo model that was discounted ~$2,000 and asked why mine wasn't discounted since I was told by one of their employees at another location that they had this unit since February 2022 and she had brought up that it could've been a show/demo unit. I think that's where the disconnect is here between the terms. I never once demanded that *** pay me to compensate or threaten anyone. I had brought up that I was going to write a review on ****** about my experience, and that it was not going to be a good look, regardless if RnR decided to make it right in an effort to share my experience of deceitful and amoral behavior. Mind you over the last 3 years I have purchased 3 new vehicles at 3 different dealerships and have not been so mislead by their employees that say one thing and do another. When me and my salesman ********************* were working out numbers, what I had verbally said was I wanted 2 LiPo batteries as part of the "DEAL". It wouldn't be a "DEAL" if the 2 batteries they give me come with the sale already. When my unit was delivered to me on 09-23-22 I did the walkthrough with *****. They had a week after I had signed papers to PDI the unit which cost just shy of $2,000. During the walkthrough ***** had skipped over the battery compartment and a few other things like the ***** ladder hidden underneath the top bunk mattress and the damaged griddle that I assumed would be new because it was put back into the box. When we opened up the battery compartment, turns out RnR had only installed 1 lead acid battery. These are not "false claims" *********************** and I hope that you take these seriously, unlike your employee ***************** who was laughing when we were going over repairs on my "Brand New" unit on 10-14-22. I feel like I was more than patient with RnR over the 3 months of *************** over the phone. When you work in customer service and have to deal with upset customers, I hope you can understand profanities do occur. I'm not proud of the 2 occasions on the individual day that they occured and I apologize. However my main goal was to share my experience which is very well documented with potential customers. Anyone can take 2 minutes and ****** "*******************" and sift through their 1-star reviews where it becomes evident very quickly who the common denominator is here.
  Sincerely,
  
  *******************************

• Initial Complaint

  09/26/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  As now retired super seniors, we made a decision to sell our travel trailer and purchase a motor home. Shopped several RV Dealers and selected a new Class C at R&R RV Center. Over the course of the last 3 months we have discovered two serious water leaks. Three roof seam gaps allowing water from rain storms and vehicle washing to directly enter the interior. Second leak just discovered from the shower. Both flaws have allowed a significant amount of water to enter floor, sidewalls and cabinetry. Ongoing potential for wood root and warping but more alarming….mold. If R&R would have done a diligent inspection of the coach on delivery the roof issue would have been easy detected. Total negligence on their part and now I’m stuck with a patched up brand new motor home. I trusted their reputation to protect my best interest and instead I have to bare the burden of resulting damages. So far no effort on their part to make it right except to milk the resulting warranty work.

  

  Business response

  10/08/2021

  I have met with Mr. ******** when he took delivery of his motorhome after the repairs and we checked the motorhome over and have corrected all sealant issues missed by the factory. Mr. ******** should not have any further issues of this kind and we have a few items on order from the factory to correct some other items of his concerns. I have assured Mr. ******** we will help with any and all factory warranty repairs and have documented all sealant items if any future concerns need to be addressed. We also put Mr. ******** to the head of the line and got him into service in a very timely manor so he had no further water problems. Please let us know if we can be of further help.

  Customer response

  10/11/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business and we did agree to a resolution.  A resolution we had suggested early on in the when we were plagued with new and ongoing issues with our purchase.  The lack of response from either the Sales Manager or Owner of RnR RV was what moved us to file this complaint.  Once we were able to meet with the Owner, we were able to establish an agreeable resolution.  We appreciate the Better Business Bureaus involvement in this situation and the resulting resolution.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  07/10/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  we bought a 6 yo trailer mid july last year. we paid alot for an extended warranty. very lengthy story, and if you check under your review section i have it all written up. they do not return phone calls in the service dept, have long waits for repairs, leave customers literally stranded and could care less. they seem to try to get out of the extended warranty. the warranty states a covered service under policy of mechanical breakdown " is defined as the inability of covered parts (pop out and motor of pop out) OR COMPONENTS to perform function". if not popped out, can not use trailer as literally folds into itself. theyare now not sure if can be covered. they told us they would find a way to negate our 50 deductable for our poor experience, but now act like they never said that. we talked to a manager, jason, who said he would get fixed so we could leave on trip tuesday. please read review for total details

  

  Business response

  08/07/2021

  I believe we have taken care of all of the customers issues. If they are not satisfied please let me know.

  Customer response

  08/08/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

  Customer response

  03/23/2023

   
  Complaint: 15641676
  
  I am rejecting this response because:
  

  we STILL do not have installation and are waiting! it is nationwide that has not installed. tge offered to pay our penalty of 10 percent to cxl but they refused. on 3/20.  i called their cust service on 3/21 and they said contract cxl when tge called ( not us calling) and they were sending US a fee for cxl! my husband talked to a **** there ( i think his name) and he said they would reinstate the contract and set up appt to install. that was 2 days ago.a couple months ago when my husband talked to them we were " on the schedule" but theu couldn't give us any date. on the schedule for what? ****? still waiting to get scheduled and done. there have been NO acts of nature to keep from installing. this is a ground mount and all cleared for months to install. ( there was some snow but other companies have had no problem installing as our neighbor contacted other company and i talked to them they were "appalled" by our situation and said they had no problem installing during same time frame) the other company also reported no supply chain issues to get supplies, so there must be other reason that nationwide seems to have a problem. we signed contract sept 9th 2022. tge is no longer doing business with them as this seems to be an ongoing issue with them but the contract is with nationwide to do the actual install. we still want the solar, but if they can not do the contracted service, then we should not be charged a cxl 10 percent fee and be able to contract with a more dependable company.we are going on 7 MONTHS waiting. my husband left a message again today and is waiting call, they have NEVER set up an install date or tried to, though they said they have per their logs. this is just not true. they have both our home number ( land line with ans machine for messages) and my husbands cell phone number. no message ever left asking us to contact them for install set up or any other message. nor have they left any message with my husbands phone, which he has on him at all times. they apparently told tge rep that they had called to set up but we didn't respond. this is just plain untrue, no matter what they choose to write in logs. i had surgery and have literally sat home for last 3 weeks as unable to drive and husband at work, so i would be home for any call. we will see if they even call my husband back today with info on actual date, but their return calls in past have been weeks. ( though he did call back when my husband left message the other day in timely fashion.) i chatted with other company just to see if the issues were the same for them but they said all their installs during same time frame were done all thru the winter here within 8 weeks of contract signed. tge ********************* can give you more info on his attempts to get this done for us also, but  as of now still waiting. want to update this claim as of now no date given to install.
  

  
  

  Sincerely,
  
  *********************

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