Business ProfileforArtisanCrafted.Com, LLC

Ordered custom copper sink 4-28-2023, artisan crafted promised a product I would be happy with for many years. The sink arrived damaged, I was informed not to return the sink, photos were needed to prove the damage which I sent right away. They also wanted photos of the crate in order to file a claim with FeEx, I showed the crate and damage to a ***** driver who stated the damage was not in transport, it was a packing issue. I tried to explain to manager *****, she refused to listen and never mentioned they had any other insurance to claim the damage until sometime later it was noted they are insured. I found a phone number of the owner online, I called left voice mail, she called me back on a Sunday promising to replace the sink, I informed her my son passed away from brain cancer and memorial was pending, I needed my kitchen for memorial she sympathized with me and okayed install of sink, saying I could send back once the new sink arrived. My husband heard all of the conversation as I was on speaker phone. 2 days later owner ******* said she did not offer a remake. Also was informed by ***** the made the sink with 3 drain instead of 2 as I requested. She then said they remade the sink the next day, impossible time frame. Today, the sink clearly shows a square patch around the sink drain, a local welder looked, confirming it is patched.Also sink is out of square or round, it does not drain properly it does not sit level on granite. I contested with my credit card company, manager ***** submitted misinformation to them stating a company installed the sink that did not install it. The note supplied clearly shows theyre note that the sink is not a good product. Along with other misinformation my own credit card company agreed with artisan sink, not me. Bottom line. I have a patched sink that does not drain, does not sit flush. Artisan sink offered to repair the sink at one point if I paid for shipping both ways. Shipping should be on them. Cont. by email soon.