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Business ProfileforBekins Northwest
At-a-glance
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Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 8500 Durango St SW, Lakewood, WA 98499-4525
- BBB File Opened:
- 5/5/2021
- Years in Business:
- 11
- Business Started:
- 12/11/2012
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Northwest Movers, LLC
- Bekins Moving & Storage
- Business Management
- Mr. Kris O'Bannon, President/Owner
- Mr. Brad Fransen, Marketing Manager
- Contact Information
Principal
- Mr. Kris O'Bannon, President/Owner
Customer Contact
- Mr. Brad Fransen, Marketing Manager
Customer Complaints
6 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
02/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
3 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Glenn P
07/25/2023
Bekins Northwest Response
08/10/2023
We, as a professional business with over 120 years in the industry, encourage our customers to share their experience. We have a strong reputation for providing quality service.
When issues arise, we act immediately to resolve them quickly and effectively. As we have discussed, an internal error resulted in your shipment being delayed. When we became aware of the issue, we responded immediately to schedule your shipment on the next available driver. We discussed the expected delivery window, and delivered early in that delivery spread.
You have noted on several of the reviews you have posted about your experience that the driver showed up with no help. Our driver is a fully qualified professional that showed up with the help necessary to perform the delivery. We verified with our interstate carrier, ************************, who confirmed the driver had labor there.
Your misleading accusation that we collected thousands of dollars more than the contracted amount is untrue. The binding estimate of $8447.23 was collected by the our interstate carrier consistent with the contract that was signed . This was a binding estimate with the cost documented fully in several documents you received including the Bill of Lading. We are happy to provide that documentation to you again should you need it. There was no attempt to collect any other funds.
We have made several attempts to contact you. You have not responded to our messages. At this point, we feel we have responded professionally and in full.
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