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Find a Location

Bud's Machine & Engine Shop has 1 locations, listed below.

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    Business ProfileforBud's Machine & Engine Shop

    Mobile Auto Repair

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    12019 Pacific Hwy SW # C, Lakewood, WA 98499-1015
    BBB File Opened:
    10/8/1996
    Years in Business:
    36
    Business Started:
    1/1/1988
    Business Started Locally:
    1/1/1988
    Business Incorporated:
    1/10/2013
    Type of Entity:
    Corporation
    Business Management
    • Mr. Don Williams, Owner
    Contact Information

    Principal

    • Mr. Don Williams, Owner

    Customer Contact

    • Mr. Don Williams, Owner

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/17/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I had a **** 390 engine rebuilt by them in 2020. I dropped it off on 4-9-2020 I got it back on 6-16-2020. I took it home and put it in my truck correctly and drove it for 10 miles and it blew up. I called him back asking if he could help. He said he would because it was under warranty (***** miles or 90 days), just not yet and he said to call back later. So we did and he said he had health problems and couldn't do it right now, we called back almost every week for an update, but it was reason or excuse after reason or excuse, he was sick, his wife was sick, his workers were sick or quit, etc. This went on well after "90 days". So we had to stop because of the pandemic, having children and moving to a new home. Finally we had time to fix it. We took it to another shop we discovered that was closer to us because we needed it done. He got it done and told me the specific problem, that it was undeniably Buds fault by building it wrong. So now that the truck is finally running I've been trying to get him to make good on his warranty and word. I called him a week ago and he said he needed to check his records, so I waited. Then I called him back today 10-17-22 he asked what he could do to make it right and I said compensate for the damages, meaning we spent exactly $3,415.14 to have him rebuild the engine, then as mentioned before, took it to T&Js in ****** to have it fixed costing $1,156.91 not including gas to drive back and forth (we don't want gas compensation). He said he wished we came in but we couldn't keep driving from Forks and he said if he couldn't fix it he'd have another shop do it for him and T&Js knows him. He also said that's not how the warranty works until I explained to him it blew up after 10 miles. He then said something was going on in his shop and he hung up before I could say another word. Other people on ****** reviews have had nearly the exact same experience. I thought it was just trolls or something until it happened to me. Please help!
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    Customer Reviews

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