ComplaintsforPursuit Fitness

• Initial Complaint

  03/22/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  For several years I have been a member of **************** Fitness. Within the past few months, they closed so I moved my membership to Planet Fitness also in Monroe. I was unaware that **************** Fitness had transferred their membership to Pursuit Fitness. There has been a claim made that communication was sent out letting former Thrive member know of the change. I have gone through all my messages in every folder and find no communication at all regarding this change. Subsequently, I have been charged over the course of the past few months for a membership I did not know had been established in my name . At no point have I given Pursuit Fitness permission to bill me at all much less debit my account. When this was brought to their attention, the response from the young man at the Monroe Location was to politely tell me to F.O. He even suggested Attorney to Attorney contact instead of stepping up and doing the right thing. I want to have the full amount debited without my permission refunded. I have contacted the Owner of Pursuit Fitness Who's name is *************************. To date, he has made no attempt to even respond much less address this situation.

  Business response

  03/22/2024

  I will start off by correcting an inaccurate statement in your complaint as it is extremely important this distinction is made and understood.  Your membership was NOT transferred to Pursuit Fitness.  Pursuit Fitness PURCHASED and now owns **************** Fitness Monroe and all of the membership contracts along with it.  It is extremely important that this is understood, as simply transferring memberships to another company would be illegal. The purchase of **************** Fitness by Pursuit Fitness was done 100% legally and through each of our respective companies' lawyers.
  
  Secondly, to address your request for a refund.  I can see through your email that you are corresponding with me through the same email we have on file for you.  ***** (Previous owner of Thrive) and myself have sent out numerous emails prior to and since the acquisition of Thrive happened by Pursuit Fitness.  I know they were sent, because it has been confirmed through many different channels including existing and previous members. For this reason, we are not able to issue a refund.  
  
  Lastly, ****** remarks regarding an attorney were only a response to you speaking of acquiring one from what I understand.  Although I have been known to bend over backward for any individual who is respectful to me and my staff, I draw a hard line in the sand once I am threatened with being slandered on ************ or any other avenue. Your statement of "Seems an unfortunate way of dealing with people in a smal, pretty tightly knit community like Monroe", is read the same way. I am not a believer in the "Customer is always right" notion, nor will I ever give in just because someone threatens to slander my business on social media.  These are cowardly remarks to try and force a small business' hand, and I refuse to bend to them.
  
  Now, had these comments not been made and you had sent me an email asking for my help in this situation, I would have likely met you halfway.  However, I am not inclined to do so in the present as the situation stands due to the ultimatum you gave my Manager and have now sent me through email.

  Customer response

  04/13/2024

  I have received ALL communication on this issue via U.S. Mail thus received the first two on Wed and the most recent dated 4-1 was retrieved today.  

  I reached out via ******** to a ********* focused site.  The feedback I got reflected that there were several who did not get the multiple messages it was indicated were sent.  My attention to ******** is very infrequent so not a productive way to communicate in this case. 

  The flavor of ******* responses to questions seeking clarity were surprisingly acidic as was noted by several of the respondents to my post.  He seems poised to take exception to anything and everything offered on this subject.  In the face of the good this business claims to do for the ********* of ******* this is an area where all customer service has been tossed aside.

  The fact is, if I had known about my Thrive membership being sold to pursuit, I would have taken care of it immediately as evidenced by the fact I joined Planet Fitness as soon as I realized Thrive had closed.  It wouldnt  make any sense for me to have done that had I been aware of Pursuits arrangement with Thrive.

  Long and short is I believe it is appropriate for me to ask for and receive a refund on transactions I was unaware were being made on an account I had not provided direct permission for Pursuit to access. 

  If it is legally permissive for me to do so, I can provide copies of the thread on ******** as well as my personal correspondence with *************************.  This will certainly provide insight into the hostility that has been exhibited by this business owner.

   

  Thank you,

  *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩