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          Find a Location

          A & E Relocation Services has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • A & E Relocation Services

              3308 Hogum Bay Rd NE # A Lacey, WA 98516

            • A & E Relocation Services

              8535 Commerce Place Dr NE Ste B Lacey, WA 98516-1367

            Business ProfileA & E Relocation Services

            Moving Brokers
            Multi Location Business

            Contact Information

            3308 Hogum Bay Rd NE

            # A

            Lacey, WA 98516

            Visit Website
            (360) 491-2370

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 9

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company is a Mayflower Agent moving service that offers local, long distance transport/moving and relocation services including local, long distance, and specialized freight services.

            Products & Services

            Household Moving, Storage, Local, Intrastate and International Moving, Office and Industrial Moves, Trade Show Transport

            Business Details

            This is a multi-location business.

            Find a Location

            A & E Relocation Services has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • A & E Relocation Services

                3308 Hogum Bay Rd NE # A Lacey, WA 98516

              • A & E Relocation Services

                8535 Commerce Place Dr NE Ste B Lacey, WA 98516-1367

              Location of This Business
              3308 Hogum Bay Rd NE # A, Lacey, WA 98516
              BBB File Opened:
              11/27/2017
              Years in Business:
              9
              Business Started:
              10/1/2014
              Business Incorporated:
              9/30/2014
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • CONRAD MOVING & STORAGE
              • EADS TRANSFER
              • Pacific Relocation Services Of Washington, LLC
              • A and E Relocation Services
              Business Management
              • Mr. Jacob Alden, Principal
              • Mr. Carl R Peterson, Principal
              Contact Information

              Principal

              • Mr. Jacob Alden, Principal
              • Mr. Carl R Peterson, Principal

              Customer Contact

              • Mr. Jacob Alden, Principal
              Read More Business Details and See Alerts

              Customer Complaints

              3 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/29/2023

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              Hired A & E Relocation Services to move me and I was lied to all through the process. They told me they would take great care in moving my belongings. ************************* (KM), the Coordinator stated my things would be wrapped in clean blankets and new boxes as I did not want them putting my stuff in used boxes. I told ******************* (JT) during virtual inspection that my lawn mower was brand new and he assured me it would be well taken care of. KM assured me that they have never had any problems with claims or damage, which was a lie as there are ****** reviews regarding same issues. Movers arrived with a tiny truck with my things crammed into it up against the sides without cushioning. Movers unloading stated multiple times they had never seen anything like this and that it was not packed like it should be. My picnic table was jammed up against wood (they said that was wrong). My new electric mower (one month old) was buried under a large dog crate (see picture) with a heavy futon frame leaning on all of it including a leg of the frame most likely jammed into mower. My file cabinet, lamp, picture holder, bookcase picnic table, 2 outdoor chairs, ironing board cover, area rugs and personalized dog bed among other items were all damaged. Items not damaged were filthy dirty even though KM stated it would be in a clean truck and that she was noting to use clean blankets for wrapping items. (see pics-filthy blankets) They used my towels, rugs and toilet paper to cushion, thereby ruining these items. I refuse to pay someone to clean rugs when they did not even put them in a box. Many boxes had stuff thrown in with cords from lamps, fans and other items tangled in all my belongings. JT and KM are making it extremely cumbersome and putting me through undue hardship as a means of harassment and making it as difficult and impossible given the EXTENSIVE amount of damage. Damages are over *****, paid them *****. I demand a refund of $3,000 for damages, time and undue stress.
              Read More
              Read 2 More Complaints

              Customer Reviews

              1 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Barton B

              10/25/2023

              I'll be brief but this is the worst moving company I have ever had, and I've moved a lot in the twelve years I've been in the military! Here's a breakdown of the type of service I received.PRICE -Charged $25,448.16 to move ****** lbs of household goods from ******, ** to ********, **. That is outrageous! Let that sink in before you give up your information for a "free quote"PACKING -One packer used the bathroom in my house and...I kid you not...pooped on the floor. My 5 year old found it and asked why someone left chocolate on the floor. Just absolutely disgusting and unprofessional -Packers forgot to pack multiple cabinets and had to come back to pack the day of the move -Packers did not put itemized stickers on any furniture or any of the items in the office. This created havoc at the destination as we couldn't get the right inventory count or have numbers in order to file a claim.MOVING -Movers did not listen to me about the entryway to the neighborhood and their truck became stuck. This caused damage to the road and delayed the move.-Movers did not listen to me about the volume/weight of our household goods. My estimate was very accurate as we had just moved 3 years prior and had not bought any significant purchases since then. I told them we needed a full truck but they brought one that was half filled. The remainder had to be shipped by freight -Mover for the freight truck tried to manipulate me into signing documents prior to him doing his job. When I protested he became unprofessional and threw the papers at me.DELIVERY -At the destination, we found that more items were broken than we have ever had in all of our prior moves. Books were placed upon vases without padding. Appliances were dented due to dropped boxes and no padding. Furniture was covered in scratches because it was moved without protection. The claim is so extensive that I've been putting it off because of how many items I'll have to list.

              A & E Relocation Services Response

              10/30/2023

              Dear ******:


              We offer our sincerest apologies for the many inconveniences you and your family faced during your relocation. Our goal is to provide a stress-free moving experience and it is extremely important for us to know when we do not meet our customers expectations. Since your initial feedback was provided,we have taken disciplinary action on the staff involved with your relocation and they are no longer employed with our Company. While the claims process can seem daunting, we do encourage you to file a claim at your earliest convenience so that the damages may be addressed. Please note, you have 9-months from the date of delivery to file a claim. Do not hesitate to reach out should you have any questions or concerns regarding filing your claim. We would be happy to assist. Again, we offer our sincerest apologies and are hopeful you and your family have settled into your new home nicely. Wishing you Happy Holidays.

              Local BBB

              BBB Great West + Pacific

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