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Business Profile

Auto Repairs

Autoworks 20

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

This profile includes complaints for Autoworks 20's headquarters and its corporate-owned locations. To view all corporate locations, see

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Autoworks 20 has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:10/20/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a rear end replaced in a truck that came with a ****** mile to your warranty. The truck has made to ****** miles in under two years and they are refusing to warranty the work because it is a commercial vehicle which was not stated until *** called and informed me when I brought it in for warranty work after they realized how much it was going to cost them to fix their problem

      Business Response

      Date: 11/13/2023

      We are sorry for your misfortune, and we are very sorry that you did not see the value of our offer to help you in this matter. We offered a generous discount even though the failure is clearly due to driver abuse. It is unreasonable to continue to drive your vehicle with an obvious and extremely loud failure "until you had time to bring it in" and then expect someone else to pay for your poor decision. We are sorry the facts of this situation are not to your liking. We have provided photo evidence of our findings along with a detailed inspection report. Your misrepresentation of the facts to the BBB and your unfair online review are the reason we have withdrawn our offer to discount this repair. I hope you have a more honorable relationship with your next repair shop.  

      Customer Answer

      Date: 11/14/2023

      This is now a third story, or possibly a fourth as to what the shop is telling me there was no problems with the truck before this happened. There was no loud noises. There was no problem as soon as the driver heard a noise they pulled the truck Over and I put it on a trailer and took it to my yard and then I had a tow truck take the truck to My Autoworks in Woodland

      After inspection of the truck, the business initially told me that their manufacturer would not warranty the parts because it was a commercial vehicle

      Then they told me that they would not warranty the parts because it was a manual

      Then they told me that they would not warranty it because of driver neglect

      Now they are saying that we drove the truck for quite some time With the problem, which was not the fact

      this is clearly just trying to get out of a 100% warranty claim and they are refusing to do so because they chose to use a manufacturer that would not warranty their parts which is not my problem as the consumer. It is their problem as a business and supplier.

       

       

      Customer Answer

      Date: 11/24/2023

      This complaint has not been resolved please do not close the case, the shop I told the truck to said this looks like it was put together improperly and my Autoworks should warranty it, Im sorry they are not responding. 

      please help me here this is a ******* mistake on my auto works please do not close the case 

      if you have questions please call **********

    Autoworks 20 is NOT a BBB Accredited Business.

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