Customer ReviewsforRairdon's Dodge Chrysler Jeep of Kirkland

I bought a used 2012 F250 on mere years eve 2023. Test drive went fine. They claimed they put new brakes on it. On my way home the breaks started to screech really bad. I bought it back as its a safety issue. Along with this the defrost didnt work either. So they agreed to fix both issues. They took 4.5 weeks to fix my truck. The loaner car they gave me had expired plates (that I didnt notice when I took it) and a really bad pull to the right. I tried to switch it for another loaner and it was all they had. After getting a slow leak on a tire I took it to ******************* to repair the leaking valvestem. The tech found the the front passenger tire on the inside was tread separation side wall. It was starting to bubble. Instead of driving it from *********** to Kirkland I paid to have the tire replaced bringing them the bad tire back. I was told they would reimburse my cost of the tire. Its been 5 weeks and I have not been reimbursed yet. My voice mails have not been returned.

This happened in begging of August** **** told me I was approved for financing and I had to put a down payment of $11,000. Great, no problem. I asked them not to run my card until I called bank and raised my spending limit. While I was on hold with my bank they ran my card and when it was declined they tried to run it for $50. That set off a fraud alert on my account and it was immediately frozen, this was a Saturday so there was nothing I could do until Monday. The next day (Sunday) the manager (I think) told me that I had already signed paper work and if I didn't pay them $11,000 right then, they would call the police and have me charged with a felony. Obviously I was really upset so I called my lawyer and he told me to get out of there and not say another word to them. On Monday I found I found out that the bank they said approved me, didn't actually approve me and it was all a scam because they have 5 days from when you take the car to find you financing. Also, the next day the girl who helped me while I was in there, messaged me and promised me if I came back I wouldn't have to deal with the guy who threatened me. So now they have ran 88, yes 88 hard inquiries on my credit report and still to this day keep running them, even though I already bought a car almost 2 months ago elsewhere.

I had a very unpleasant experience with the ************ center recently. The customer service was appalling. On Tuesday 7/18 I dropped my vehicle off for various issues Ive been experiencing as well as some normal maintenance. On Friday 7/21 I called to check in on the status of my vehicle as no one had reached out to give me an update yet. The service advisor on the phone informed me that my driveshaft had been modified and I would need to approve 2 hours of labor to look into it further. I told her this was an issue as my driveshaft has not been modified by me or authorized to be modified by me. She then told me she would need to speak with the technician and call me back in a few minutes. A couple of hours went by and I did not hear back so I reached back out and they told me that I would need to call back Monday and speak with the Service Manager. I did not wait until Monday and took it upon myself to reach out to FCA and open a case against this dealer. Over the course of the next few days their story as to why they wouldnt work on my vehicle under Warranty change twice more. On Tuesday 7/25, someone reached out to me and then explained to me they had found impact damage under my car from off-roading and it would be about $900 to repair. I told them I would not like them to do the repairs as I dont trust them. they then went on to try and bribe me by dropping the price down to $600 but ONLY if I gave them 10s on their surveys as anything lower is considered a fail. I declined and let them know I would like to pick my vehicle up. Upon picking my car up I did pay for an alignment they supposedly did however once I left I wasnt sure if they actually performed that service or they just did a terrible job as my alignment is worse than when I originally brought it in. (Attached is a picture of me driving straight)

The service department is TERRIBLE. I bought a Pacifica from **************** less than 4 years ago. The Auto Start/Stop feature stopped working. They charged $200 for diagnostics and $300 for the repair, which was a new Auxiliary battery.When I went to pay, the cashier told me the aux battery died after less than 4 years because it was "poor quality". I told them I shouldn't have to pay when they sold me a "poor quality" part, and I shouldn't have to pay the diagnostic fee if this was a known problem.Their general manager proceeded to tell me that they take NO RESPONSIBILITY for this because they didn't manufacture the battery. I pointed out that they are the one who sold it to me, I didn't choose which aux battery goes in the car. I certainly didn't pay a premium for a Chrysler and expect to get "poor quality" parts. He continued to express that ********* takes NO RESPONSIBILITY for what they sold.

Tl:dr - stay away from this dealership - they waste your time, lie to your face, have unethical business practices and practice bait and switch sales tactics.I went to rairdons to upgrade my jeep grand Cherokee. They made me an offer for my trade in and I selected a vehicle that was posted online. We had settled on all the details via text with the sales ***************** and GM *****. When we got there, we test drove the vehicle and were ready to sign the paperwork. Thats when they asked ** if we were ok with a different car (same model, different color). Im a little skeptical but Ok, sure. Im not particular about the color. We test drove that vehicle, and then they tell ** they cant honor the trade in value they had promised. Dropped the offer by about $6k.We walked out the door and will NOT be returning. Completely disgusted by their bait and switch tactics, you cant trust a word they say. I recommend staying away from this dealership and their shady unethical business practices. Isnt bait and switch illegal?

Buyer beware, this dealership took $1200 unwarranted from me. On 2/15/23, I purchased a 2018 Audi SQ5 with 39K miles from *********************** in Kirkland. The sales process was smooth however when I went home the same evening, the car would not start. I called the dealership and they advised me to jump start the car and bring it in the next day. I jumped the car again in the morning and drove it in and asked if they could diagnose it in shop and possibly replace the battery. They said they needed to take it to an audi specialist to make sure its done right. I called the next day to check on the status and they said they havent heard back from the shop. They told me that the car was being serviced at xyz, who i then called. The service manager over there told me that it was likely a fuel pump injector causing the issues and they couldnt commit to a date when the part could be ordered and the car fixed. At this point I was starting to feel anxious since i expected to be driving the new car i literally just purchased the day before. I then spoke to a few folks at the dealership, including the general manager, about unwinding the deal because the car wasn't operating as it should be with an indefinite timeline for the fix. Basically they said that the car was inspected to work (which clearly it wasn't) and sold as-is, and made me feel like they were doing me a favor by fixing it because i didn't purchase an extended warranty from them. The general manager (************?) agreed to unwind the deal only if I pay them $1200 (specifically in cash, no credit cards) for the supposed work (prepping the car to be sold) that they've already done to my trade in. The finance manager tried to smooth things over by offering me a better loaner car or to buy something else on the lot, but at that point it was a little too late as they already lost my trust as a buyer/customer.

They inflated the price of the vehicle as they offered me more for the trade-in, and I noticed this when I signed the paperwork.If you decide to purchase a vehicle from them, wait to take the vehicle until you have been fully approved. I say this because when they gave me the car, I had approval from a bank. Still, it was an automatic reply(A real person did not approve the Application), so the following day when they received the actual approval, they were short, and instead of communicating that with me, they started running my credit with several agencies to get the full amount.When I received all those notifications that my credit kept getting pulled, I contacted the finance manager; he said we were short ***** dollars. I said no problem, I will pay what is missing, but please do not run my credit anymore.The first day they gave me the vehicle, it was dirty, with no gas or electricity.After four days, the vehicle presented a concern the battery was draining too quickly. I took the car to the service department; I was given a loaner vehicle that one of the air vents did not work, windshield wipers did not work (Meaning they were old and malfunctioning). I contacted the service department multiple times, and ****************** (the representative at the service department) would never give me a callback to provide a status update.I received my first call back after a week, and it was to tell me the car had nothing wrong with it.When they gave me the vehicle, the key had a few dents, dirty, and the Jeep 4xe had no charge, which was the main reason I took the vehicle to them, which goes to show you that my vehicle was not treated with care.Even though I purchased the vehicle there, they did not seem to care; the inside had an oil smell, it was dirty, and the battery (Electric Charge) was dead.I purchased a vehicle with a 7 percent interest rate with a total amount of $120,000 to finance. How can I be treated this way?

Visited on Jan. 25th to check out new Chargers.and value my 2013 dodge Dart SXT. Salesperson with with hair style resembling a brush in the middle of his head was rude, discourteous, argumentative and offensive. Insulted my car because of minor cosmetic damage. On a scale of 0 to 10, I would rate a 0. No customer service skills and excellent at driving away potential customers. Old school, sleazy used car salesman type! Needs significant training in customer relations or termination. Likely critically compromising dealership profitability. Had prior very negative experiences, but decided to risk another chance. This dealership is now on my permanent do not patronize list! Many negative reviews. A visit to this dealership is irritating, annoying, frustrating, stressful and time-consuming!!!

We bought Ram **** on this dealership last 2016 and most of the time we go there for oil exchange, multiple vehicle inspection . They havent said any major problem or parts to be changed. The last time we went to replace oil, filter change and they did also multiple vehicle inspection was July 22,2022. By July 25, 2022 our car broke down, had it towed to another close by dodge dealership in ******. They said engine and intake manifold had to be replaced which costs thousands. Would not recommend this car dealership to anybody for their car/truck maintenance.

These guys are liars. They told me I needed new brakes. So I bought new brakes and rotors and went to change them and they did not need to be changed, AT ALL. There was at least half the pad left and the rotors were fine. So I spent $200 on parts and a bay rental to replace my brakes that did not need to be done. AND they were going to charge me $700 to do it!