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Business Profile

Auto Listing Services

Autopeek.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Listing Services.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/28/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Website offers a 7 day free trial for $1. It does not indicate anywhere that Customers will be charged $20 for a monthly renewal afterwards. And without notice, they charge your card. I went into my account and tried to cancel my subscription to avoid future charges. Their portal does not have this capability. You need to reach out their customer support e-mail only (no number). And they will keep charging the card. I had to get a new CC from my provider. All the complaints are similar. This website is stealing from customers. They should be shut down. These are illegal practices.

  • Initial Complaint

    Date:09/02/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never signed up for AutoPeek. So Im not understanding why they are charging my card *****.

  • Initial Complaint

    Date:08/16/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Charged my credit card and I never made a transaction. Now they will not cancel. They don't even have a phone number.

  • Initial Complaint

    Date:04/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company offered a report on automobile. I received no report. It offered a 7-day trial membership. I tried to cancel membership, the site would not let me. I selected the option to remove my debit card (in the name of "*********************************" - my daughter). The company has continued to charge my debit card in the amount of $19.99 three times on 2/17/2024, 3/17/2024, 4/17/2024 for a total charge thus far of $59.97. I have tried to contact the company multiple times through a contact form on their website to get membership canceled and a refund for charges. I have received no response. I have sent multiple messages via contact form again today and I have tried to remove debit card again today. I am going to have to cancel my debit card due to this company's lack of communication and fraudulent charges. I am seeking a total refund from this company in the amount of $59.97.

  • Initial Complaint

    Date:03/11/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company claimed to be $1.00 but then a week later took $27.68 from my account which I had my bank reverse and cancel my card to prevent any other transactions.

  • Initial Complaint

    Date:02/13/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Autopeek.com. hid potential ongoing $19.99 monthly charges they planned to automatically charge my credit ******** repeatedly attempted to contact them via their support email, website message page, credit card provided phone number, etc to request the refund & immediate stop/cancel/prevent any future charges or affiliation with their bogus company. They provide NO useful information that isn't free & readily available UNLIKE Carfax

Autopeek.com is NOT a BBB Accredited Business.

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