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Business Profile

Transmission

Central Transmission

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transmission.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/06/2025

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I returned my 2006 Dodge Dakota truck (93k miles) back to Central Transmission on Sep 16, 2024 for transmission warranty repair. Central Transmission's initial diagnosis lead to the rebuild of my transmission and torque converter replacement (June 20, 2024) due to finding "excessive wear" on several internal components. This effort did not solve the original problem with the transmission fluid temperature light coming on under normal operating conditions. Central Transmission then replaced several internal transmission components in order to fix the temp light problem without any success. Central Transmission then committed to replacing the rebuilt transmission and torque converter with a remanufactured transmission and torque converter as covered under the warranty, this lead me to return my truck on Sep 16, 2024 for this effort. Central Transmission has experienced several setbacks due to defective parts, mechanic induced damage, equipment failure, and reprioritizing resources that has prolonged/delayed the completion of my ******** has been over 4 months since I dropped off my truck for warranty repair with no definite/firm completion date yet given. The Central Transmission owner/manager has made soft commitments for a completion date but has not kept them. My biggest complaint is the owner/manager's lack of communication, he rarely takes my phone call, return my phone calls, respond to my voice message, or return my text messages.I live 59 miles (roughly 90 minutes) from Central Transmission and am unable to stop by and check on the progress on a daily basis. I have had Central Transmission work on 2 of my vehicles in the past when I used to live about 5 miles away and they did an outstanding job, this is why I chose them to work on my truck even though I have since moved further away.I want the owner/manager to communicate with me and finish my truck ASAP.

    Business Response

    Date: 02/15/2025

    We are working on a solution to this overheating signal.

    Customer Answer

    Date: 02/19/2025

     
    Complaint: 22909960

    I acknowledge that Central Transmission is working on resolving the overheating signal but as I stated in my original complaint is that the lines of communication still needs to be improved. Please answer my phone calls and or text messages.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:07/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had my transmission in my 2003 Trailblazer replaced back in 2021 and with it came a 3 year warranty. I have been having trouble with my transmission since getting the new one put in and need to have it looked at and diagnosed. I have called the buisness several times in the last few months and every time I call there is no answer. I would like to leave a message so that they may return my call, however the mailbox is full and has remained full for the few months that I have been calling. How exactly am I supposed to have my issue with my transmission diagnosed if there is no way to get ahold of the buisness. I would like to make an appointment before my warranty expires. I am in ******************* and the buisness is located in ***************. I cannot just drive "down the block" to see if the buisness is open.

    Business Response

    Date: 08/05/2024

         Have contacted the customer and instructed them to bring in the vehicle at their convenience, she does not need an appointment for warranty work. 

  • Initial Complaint

    Date:09/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 20 July *****, the transmission for my 2008 ** was delivered to Central Transmission for repair. The original cost I was given on a business card says $2800. The amended amount was paid in full by 8/7/23. On 8/1/23, my mechanic was told that it was NOT done. On 8/7 the transmission was retrieved. it was re-installed in my car and on 8/21 it was reported to me that the transmission was NOT working and the ** won't shift. Calls to Central Transmission began to pile up as I tried to get this resolved: 8/21:4 calls, 8/22: 4 calls, etc. I have a record of all calls made on my smart phone. My ** is undrivable. I offer to have the ** towed to Central and *** (owner) tells me his lot has no room and it is not safe. The calls continue: often to full answering machines or no answers. 9/5/23 *** offers to tow for free on 9/6. On 9/12 the ** was towed to Central Transmission. Again voicemail was full and no answer at the shop. *** then told me it was being towed on 9/15. That didn't happen. On 20 Sept I was told that *** had the car on a rack and was fixing the **. That was not communicated by ***. I had no idea where my car was or why it had not been repaired. I'm a 70 year old veteran in poor health and on a fixed income. He took my money, still has my car and I'm missing doctor ************ and care I need. It has been 10 weeks this Friday.

  • Initial Complaint

    Date:02/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i a m a mechanic i recently pulled out my friends transmission determined the tail shaft bearing failure. i concluded since the transmission was still in working condition there was notable play in the tail shaft portion, and wanted verified that in fact was the bearing . as the owner was wanting to sell a ready to go transmission he had on the shelf for $2400 i told him no i am not buying a transmission i i want to know if it is just a the bearing as suspected and would like the bare essentials and fix it my self as i strongly stressed to not do any work on it . when calling to retrieve the transmission back he told me $2400 for it as he decided to repair and rebuild the entire transmission knowing we did not want to spend the amount for the transmission he tried to sell us after he determined what it was and we told him we would pick up ours in a few days that is when all of a sudden he decides without permission knowingly trapping us to pay for ours back.

    Business Response

    Date: 02/23/2023

    After receiving the transmission from the mechanic, we called one of the phone numbers on the repair order, which happened to be the owner of the transmission and dealt with him directly. We apologize for the miscommunication. Thank you, *******  

Central Transmission is NOT a BBB Accredited Business.

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