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Find a Location

Chapman Financial Services has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Chapman Financial Services

      19033 68th Ave S Ste D100 Kent, WA 98032

    • Chapman Financial Services

      316 N 4th St Coeur D Alene, ID 83814-2812

    • Chapman Financial Services

      PO Box 7100 Coeur D Alene, ID 83816-1940

    Business ProfileforChapman Financial Services

    Collections Agencies
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Chapman Financial Services has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Chapman Financial Services

        19033 68th Ave S Ste D100 Kent, WA 98032

      • Chapman Financial Services

        316 N 4th St Coeur D Alene, ID 83814-2812

      • Chapman Financial Services

        PO Box 7100 Coeur D Alene, ID 83816-1940

      Location of This Business
      19033 68th Ave S Ste D100, Kent, WA 98032
      BBB File Opened:
      3/8/1999
      Years in Business:
      94
      Business Started:
      1/1/1930
      Business Started Locally:
      1/1/1930
      Business Incorporated:
      1/1/1985
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • MST Financial Services LLC
      Hours of Operation

      Primary

      M:
      8:00 AM - 5:00 PM
      T:
      8:00 AM - 5:00 PM
      W:
      8:00 AM - 5:00 PM
      Th:
      8:00 AM - 5:00 PM
      F:
      8:00 AM - 5:00 PM
      Sa:
      Closed
      Su:
      Closed
      Business Management
      • Mr. Todd Chapman, Managing Member
      • Ms. Vinetta Orcutt, Compliance
      • Ms. Shelby Drummond, Member
      • Mr. Michael Chapman, Member
      Contact Information

      Principal

      • Mr. Todd Chapman, Managing Member
      • Ms. Shelby Drummond, Member
      • Mr. Michael Chapman, Member

      Customer Contact

      • Ms. Vinetta Orcutt, Compliance
      Additional Contact Information

      Fax Numbers

      • (208) 664-2054
        Other Fax
      • (208) 666-0476
        Other Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Understand consumer rights when it comes to debt collection

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      08/04/2023

      Complaint Type:
      Order Issues
      Status:
      Answered
      I am not liable for this debt with mountain west Bank. I do not have a contract with Chapman financial services. They did not provide me with the original contract as I requested.
      Read More

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      1 star

      07/22/2023

      Subject: Violations of Federal and State Debt Collection Laws and Consumer Rights Dear consumers/Chapman Finacial Services I am writing to bring to your attention the alarming and unethical practices employed by Chapman Financial Services, a division of MST, in their debt collection activities. It has come to my attention that your organization has violated the Federal Fair Debt Collection Practices Act (*****) as well as ****************'s ***************** Act (RCW *****) and Consumer Protection Act (RCW *****). These violations include but are not limited to, the following:1. Threatening Legal Action: Chapman Financial Services, in their communication with consumers, has resorted to threatening to obtain a judgment unless the consumer pays the alleged debt. However, such threats constitute a violation of the ***** (15 USC ****e) which prohibits the use of false, deceptive, or misleading representations in connection with the collection of any debt.2. Refusal to Provide Accurate Debt Verification: Despite the consumer's rightful request for debt verification, Chapman Financial Services has failed to provide accurate information regarding the alleged debt. This failure to comply with the ***** (15 USC ****g) infringes on the consumer's right to verify the validity of the debt.3. Failure to Communicate: Chapman Financial Services has repeatedly refused to communicate with the consumer, thereby hindering the resolution of the alleged debt issue. This behavior violates both the ***** (15 USC ****c) and ****************'s ***************** Act (RCW *****.250), which require debt collectors to communicate with consumers in a fair and respectful manner.Furthermore, it has been observed that Chapman Financial Services operates as a debt mill, deliberately targeting individuals who fall behind on their debts and cannot afford legal representation to defend themselves against litigation. Stone Bridge Reentry Services would like to hear from others harmed.

      Chapman Financial Services Response

      07/24/2023

      I am unable to verify that Chapman Financial Services and **************** have any sort of business relationship.  If **************** could provide additional information regarding an account, then our office can review further.

      Chapman Financial Services treats every consumer with dignity and respect. We also have a very strong compliance management policy to ensure that our representatives follow all local, state, and federal laws.  

      Local BBB

      BBB Great West + Pacific

      BBB Reports On

      BBB reports on known marketplace practices.

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