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Business Profile

Collections Agencies

Accelerated Collection Service, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    keep sending collection letter about a car which i don't own being towed.

    Business Response

    Date: 03/27/2024

    To whom it may concern, 

    Thank you for contacting our agency. The ********** of ********* (***) records at the time of impound indicated, ***************, as the Registered Owner. The Registered Owner information from the *** is what our client, ****************************, ***** uses to both notify the owner of the impound and to bill for the towing and storage of the vehicle. If ************, filed a Report of Sale to the ***, it would be helpful if a copy of the Report of Sale Receipt (provided by the *** upon receipt of the filing of the Report of Sale) was furnished to our office for review. This helps us review any possible *** data discrepancies. 

    It may be helpful for ************ to review RCW 46.12.650, Releasing interestReport of SaleTransfer of OwnershpPenalty, exceptions for state law regarding this transaction. Collection activity may continue on this account if the requirements set forth by law were unmet.  

    Our goal is to ensure the data were using for collections is valid and true. Any additional documentation ************ can provide would be very helpful and appreciated. 

    Sincerely, 

    Accelerated Collection Service, Inc. 

Accelerated Collection Service, Inc. is BBB Accredited.

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