Business ProfileforCowlitz View Memorial Gardens

My father died August 4, 2020. He had already purchased his plot at Cowlitz Memorial Gardens years before. After he was buried, I had ordered an expensive imported granite headstone, knowing that it would be a while before it was installed. I paid for a cement surround to go around the headstone and asked for a planter to be placed in the cement surround. I had called many times, before memorial day, to no avail. Then I tried sending an emailed. Finally, after several attempts at reaching them, I got a hold of someone right before memorial day 2021 and they said that they were setting the headstone and that the area for the cement surround would be cut and it would be placed soon. He also said that he would place the planter in, at no charge. We went to visit my fathers grave on memorial day. The headsone had been set but it was not level, and there was a big 2 to 3 inch gap all around the headstone. When questioned, the caretaking said the gap was for the cement surround and planter. So now, a year later, on Memorial Day, we went to visit my dad's grave. Mind you, it is now 2022. There is NO cement surround that I PAID for, that the caretaker had supposedly cut the 2 to 3 inch gap around the headstone for, AND the planter that they said that they would do at no charge, due to all the problems, was placed in the center of my mom's grave, that is next to my dad's and already fully paid for as well. My mom is alive and well. Her grave is empty. Imagine her surprise when she went to visit dad and there was a planter right smack in the middle of her grave. She asked them, "you put the planter in the middle of my grave. Where am I suppose to go and my headstone?." The response was "oh, don't you worry. We will make room for you." This is the worst cemetery caretakers that I have ever come across. Be wary of this place. Definitely not the kind of people you will want to deal with after just loosing a loved one.