Business ProfileforKerr Car Care

Very dissatisfied with service, gave us a quote to fix car and send engine down to a machine shop to see what needed to be fixed or replaced and from there we could decide if it was worth doing or not. We didn't get a call back for weeks and when we did we were told there was a crack in engine from Piston and had to see about a quote for a used engine and they would call us back next day and they never called. Almost 2 weeks later they call us back and say they found an engine but it will be 2 thousand more on top of **** that was paid out in advance from original quote. Now we were told if we didn't want to do it we could get $ back but when I call next day after doing numbers and let them know we don't want it because way too much they say out of **** and NO REPAIRS whatsoever I only get 900 bucks back. RIP OFF! Wouldn't recommend this place to ANYONE! This is bad business here and we would have never paid a **** in advance if we knew we couldn't get the money back. I even clarified with the lady multiple times when i paid if it didn't work out or turned into too much more than original quote I could get money back that I paid for deposit and she said yes. No repairs were made whatsoever and my car has been with them for weeks, horrible service, no calls back when promised and I had to track down answers myself because no one called back. Then today she tells me that I paid deposit for work and only get some of $ back and not what she originally told us.