Complaints

This profile includes complaints for San Mar Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  San Mar Corporation

  22833 SE Black Nugget Rd # 130 Issaquah, WA 98029-3621

• 

  San Mar Corporation

  PO Box 529 Preston, WA 98050

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered some product from ****** and a very minor mistake was made on their end which was fine and happens. I was sent the wrong color of the product I ordered so I politely contacted their customer service to remedy the issue however after doing so I was charged again for the products that I had already paid for but were incorrect. I was not told that this was going to happen and did not authorize the ***resentative to charge my account. When I contacted the ***resentative I was told they would refund me back once they received the incorrect product they had sent me. I told them if that is the case they need to send *** to my location to pick the product I didn't order and they issued me a call tag. I then told them to please have *** contact me to let me know when I can expect them to pick up and they appeared to have complied however *** has not contacted me and the ***resentative is now not responding to me. It has now been 2 weeks that I have been trying to this ***resentative to communicate with me and simply let me know when I can expect the pick up so that I can be p***ared for it. I believe this ***resentative to be avoiding helping me on purpose as I am only getting short vague ***lies and 1 to 2 responses a day if any and this has gone on long enough. If this unauthorized transaction was in the thousands was withdrawn from my account and actively being held by the non compliant *** it could put me out of business. I simply want them to fix the mistake they made and release the funds that they are now illegally withholding from me.

  Business Response

  Date: 07/10/2025

  
  
  
  Im getting back to you in response to case **********.  We talked with the customer on June 3rd and everything has been taken care of.
  
  
  Please let me know if you need anything else.
  
  
  Have a great day.
  
  
  ***** ********* | SANMAR CORPORATION
  

  
  

  Customer Answer

  Date: 07/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:08/23/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been doing business with SanMar since 2013. Yesterday (8/22/2024) I was unable to get the final button to place my order to work, so I called my order in. When comparing the total on my screen to the total the lady on the phone taking my order had, they did not match. She said I was charged Sales Tax. I explained I am tax exempt and I buy through SanMar at wholesale prices. She then informed me that the state of Iowa changed in 2020 and they needed a different form filled out which they emailed me in 2020. In August of 2020 I was not doing much if any business due to COVID. I was not aware of any changes and as I have been placing all of my order with them since then, they have been giving me an order confirmation that states Sales Tax $0 (document example attached), so I have no reason to assume they were charging me Sales Tax. She said that the document doesn't show it, but my credit card has been charged for the sales tax. I trusted that what I was being shown was being charged and I did not compare all of my credit card statements with ******'s actual charges. I feel they are not being forthcoming in what they have been charging. They had my tax exemption form and number on file and nothing had changed. When reading through the document she sent me stating I had to fill it out because it is a state requirement, **** isn't even one of the listed states. I would love a refund of the money, but understand that is probably not possible so I would also be okay with a store credit with a total of the incorrect charges since 2020. They incorrectly charged me sales tax as I am exempt and did not correctly inform me that they were doing so. I have not totaled the amount yet as it is going to be a tedious process, but I will be totaling what they have incorrectly charged since August of 2020.

  Business Response

  Date: 09/04/2024

  Dear Better Business Bureau representative,
  
  This is a response from San Mar Corporation regarding a customer complaint from *********************************** (complaint #********). As a preliminary matter, we want to assure you that we take concerns and feedback seriously and we strive for customer satisfaction.
  
  Ms. ********** complaint centers around sales tax being charged on certain orders placed with San Mar.Because San Mar is a supplier and sells to businesses with reseller certificates, typical sales transactions are exempt from sales tax. Due to an error related to the reseller certificate status in Ms. ********** account,sales tax was added to a number of transactions.
  
  San Mar communicated with ********************** about this matter and the matter was promptly resolved with ********************* receiving full credit for the sales tax charges. Please note that San Mar settled this matter to Ms. ********** satisfaction prior to us becoming aware of this BBB complaint.
  
  While we believe the matter is resolved, we will discuss this complaint with her to determine whether she has any further concerns she would like to discuss.
  
  Thank you,
  
  *******

• Initial Complaint

  Date:02/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *************************** defamed me ********************* and my company ****** LLC He told lies about me my company and my staff and banned me from entering Sanmar stores. abuse of his supervisory position without even investigating I defamed myself and sent my employees an email defaming me and my company. Here is the definition of defamation This is what *************************** did Defamation is the act of expressing, publishing, commenting and reporting data that deteriorates and causes damage to your image, incites hatred contempt and public ridicule. Defamation can affect an individual as well as a company or product.What do we ask for?That ***** send a statement to all employees of San Mar accepting that he made a very serious mistake That in the statement it informs that ********************* and all the staff of ****** LLC and all of its employees are welcomed to all Sanmar Corporation stores (of course he forwards the email to us so we know it was sent to the san mar staff). Have him send an apology to the same email where he defamed me and denied us entry. He must also send a formal apology to ********************* and all the staff of ****** LLC. for the serious accusation and defamation that he made against us without having any facts.********************************* spoke to us on December 21 in Spanish and said that *************************** is the highest authority in ****** and that they have seen us treating their employees badly, which is completely false. ********************************* is lying just like *************************** IMPORTANT NOTE:I am not interested in doing business What interests me is that *************************** clears my name and my company. Since he caused all of this without evidence or foundations, I want the ultimate consequences of his actions to be reached ***** made a serious mistake and he has to pay for it and make up for the great defamation he made against me.*************************** not only caused moral damage he caused economic damage to my company because he did it Maybe because I am a woman I am Hispanic I am a minority.

  Business Response

  Date: 02/15/2024

  Dear Better Business Bureau representative,
  
  This is a response from San Mar Corporation regarding a customer complaint from ************************* (complaint #********). As a preliminary matter, we want to assure you that we take concerns and feedback seriously and we strive for customer satisfaction.
  
  **************** complaint centers around an email sent by a San Mar employee to ************** after a series of unfortunate events related to interactions with staff members at our location in ******, *****. ******* made multiple attempts to communicate with ************** and discuss her concerns and apologize for any frustrations she may have. These communications were made at the highest levels of the company, including by our **********, we reached out to ************** and her staff to note we removed the prior actions but respect her decision to take her business elsewhere.
  
  While we believe the matter has been resolved, we communicated to ************** that she is welcome to send any such inquiries regarding defamation to our legal department, which is the proper group to review and respond to allegations of that nature.
  
  Thank you,
  
  San Mar