Business ProfileforReal Carriage Door Company, Inc.

I placed an order with ********** for $498.36 on June 12. I received the order successfully. However, upon assembling everything, I learned that some of the barn door hardware I received was not compatible with ************** door hardware I received. Furthermore, one of these incompatible items was a safety feature. Since this safety feature could not be installed, it compromised the safety of the entire system.I emailed the company asking for a refund for one of the hardware items, as they did not indicate on their website that the items I purchased together were not compatible with each other. I also alerted them to the safety issue. They responded by acknowledging one of the incompatibilities (they denied the other and did not address the third) and saying that they do not refund already-installed hardware. Despite multiple attempts to explain the situation, their response was the same.I maintain that it was impossible for me to know the items were incompatible until installation and they made no effort to inform customers or prevent them from purchasing incompatible and unsafe items. I would like a full refund of my order for these reasons. I would also like them to stop selling unsafe items to other customers. More details about the three specific hardware incompatibilities are below:1. The soft stop hardware is not compatible with the Aero Hangers, as the distance from the soft stop hardware and the door is too great -- even after adjusting the trigger to its maximum height. 2. Furthermore, the soft stop hardware is not compatible with the adjustable end stops, as there is only room for one or the other on the track, not both.3. The anti-jump discs do not work with the Aero either. The discs are both too short in height (they come nowhere near the track) and too wide in diameter (the Aero hanger doesn't leave enough room on top of the door).