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Business Profile

Tax Return Preparation

FreeTaxReturns.com Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tax Return Preparation.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed my taxes with this company on Oct 2022, paid for electronic and just found out 2023 it was never sent. Now I will have to pay fees for this !

  • Initial Complaint

    Date:04/15/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 11, 2022 I paid $19.95 for their tax preparation & filling services. My taxes were never filed with the *** and I did not discover this until I was filing 2023 taxes, and there was no record by the ***.

  • Initial Complaint

    Date:12/20/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Come to find out, IRS is stating my taxes were not even filed. I have proof of the payment made. There is no way to log into the sign or speak to someone for assistance. Worst decision I have ever made in my life. So much for filing taxes on my own for the first time. ****** learned.

  • Initial Complaint

    Date:09/14/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They advertise free federal and not free state. What they DON'T advertise ANYWHERE is that if you need to make an amended federal return, you will be forced to pay $15 with zero notice or time to prepare otherwise. Disgusting behavior. Imagine someone being incredibly stressed, trying to do something important in a hurry, and then ******* to them mid-way and demanding cash out of nowhere. They go above and beyond to hide this fee, intentionally, to ensnare stressed filers for easy money.

    Business Response

    Date: 09/14/2022

    First we show no return in our system under their email of ************************. Second, we do not charge for an amended return if they received a free original federal return, third if they did not receive a free federal return and they are then filing an amended federal return the cost is ***** not 15. It appears they are confusing us with some other company.

FreeTaxReturns.com Inc is NOT a BBB Accredited Business.

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