Reviews

Review Details

• Review fromNicholas H

  Date: 08/25/2024

  1 star
  I had the unfortunate experience of working with Haven, and it has been an absolute nightmare. From the moment we signed the contract, it was a disaster. We were stuck with ******, who turned out to be nothing more than a liar who repeatedly deceived us for five months.****** lied about everything he was doing. He assured us he was checking on the house regularlythis was a blatant lie. He claimed there were potential tenants interestedanother lie. He led us to believe he was scheduling necessary repairs, but of course, that was another lie. ****** also claimed he was scheduling and hosting showings with prospective tenants, but our security system indicated that nobody had been in the house for nearly a month during these "showings." Haven may try to sell you on their past reputation, but dont be fooled. They are clearly exploiting whatever goodwill they once had to mislead unsuspecting clients into thinking they are a reputable company. The individuals they contract with, like ******, prove otherwise. When I spoke with ***** and ******* about our concerns, with documented proof of ******** BS, they did nothing to make it right. Their lack of accountability and refusal to address the situation speaks volumes about the true nature of this business.This is not a case of one bad apple. Read the one and two-star reviews for this company, and youll see a pattern. They are lying snakes who dont give a **** about you, your property, or even their own reputation apparently. If youre unlucky enough to be assigned ****** as your manager, just read through the other review about him from 2021its clear Haven should have taken that as a warning, but its evident they dont care about the liability that comes with working with such sketchy ************* yourself a favor and steer clear of Haven. Your property, your tenants, and your peace of mind deserve better than this sorry excuse for a management company.

• Review fromKathleen D

  Date: 12/05/2023

  4 stars
  This company requested an application and application fee PRIOR to viewing the property.  This did not seem in line with industry practices in our area.  The do reimburse this fee if you are not interested in the property after viewing it.  After an issue I had with this reimbursement process, the company was quick to resolve my issue.
  

  Haven Property Management LLC

  Date: 12/06/2023

  Greetings,

  I am sorry to hear you had this experience working with us. Our unprocessed application fees are fully refundable. Can you please provide your name so I can look into this for you right away.

  Regards,

  *****************************
  *****************************************
  Direct: ************

  

  Haven Property Management LLC

  Date: 12/06/2023

  Hi ********,

  No need to send your name, it was provided by BBB. I am looking into this matter and will be  in touch soon. 

  *****

  

  Haven Property Management LLC

  Date: 12/06/2023

  Hi ********,

  We received conformation your card was refunded $40.00 on 12/4 (conformation number is below). Please note, it can take up to 5 business days for the credit to post on your end. 

  I am sorry for the inconvenience this has caused you. We take these matters seriously and stand by our word that unprocessed application fees are refundable. 

  Furthermore, it sounds like the communication with our staff was not up to par. If you don't mind I would like to briefly discuss the matter with you over a quick call as your feedback is valuable and will be used to coach our staff and improve.

  Regards,

  *****************************
  *****************************************
  Direct: ************

   

  Reference
  4EBF-0850
  $40.00 Payment
  Refunded on 12/04/2023