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Business Profile

Moving Companies

Move for Less LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

This profile includes complaints for Move for Less LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Move for Less LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/29/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used this company a year and 2 months ago, it was great. This time was an absolute nightmare. My quote was a maximum of $1800 but my final bill somehow was $2470. They did add an extra truck which was $20 extra an hour, 10 hours. That doesnt add up. I was also promised a 10% discount for being a return customer, which I didnt get. The price changed 3 times on moving day. Worked with ****** over the phone which had me in tears multiple times. So many of my items are broken, torn, scratched, bent. Im in disbelief. Reached out multiple times to ****** for the contract that I never received and how to file a claim with the added insurance option A that I had but he is ignoring me.

    • Initial Complaint

      Date:01/24/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I booked a move for Jan 7. I was charged a $50 deposit from ************************. They texted me 30 min prior to the scheduled arrival to tell me the team wasnt coming but they would try send a different crew. I didnt get an update for almost 5 hours despite multiple attempts to contact someone. I agreed to rebook for Jan 13 but never got a confirmation of the new booking so I hired a different company and gave Move For Less four days notice of the cancellation. The owner agreed to refund my deposit. Then on the 13th I received multiple texts and calls that a team was on their way so I explained they should not come. A few days later I was charged a $250 last minute cancellation fee, this time from Move For Less. I called to dispute it, was told I would get a full refund and now more than a week later Im still getting the runaround. Every time I reach out I talk to a different manager so I have no idea who is actually in charge. I saw good reviews on Yelp but now after doing a deep dive I see that lots of others have had similar experiences.

      Business Response

      Date: 02/15/2023

      Hi there! The reason why we did not reply to this complaint because customer told us that she will remove it after we refunded her $250 cancellation fee, $50 deposit and an additional $50 for the inconvenience we may have caused. Please find the attached screenshot where you  can find our conversation with the customer and the check that we sent. 

       

      Best regards,

      Move For Less LLC

      Customer Answer

      Date: 02/15/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

    Move for Less LLC is NOT a BBB Accredited Business.

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