ComplaintsforCoast Property Management

• Initial Complaint

  02/08/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Sandpiper Apartments had the complex repainted last spring. I have tried several times to reach out to them, to inform them that when the complex was repainted, I have paint dots all over my vehicle. I have attempted to reach them by going to the office and nobodys ever there. I have tried reaching them by calling and leaving a voicemail to get a call back. I have tried emailing them I have also had lawyers reach out to them on my behalf and they have blatantly just disregarded the damage done to my property when I am a paying resident in this neighborhood. This is my final attempt before taking them to court for reimbursed for the damages done to my vehicle. The on sight manger is never in the office due to her living on the property. She (*****) was very rude the one time I did speak with her and that was after the maintenance crew that were doing work in my laundry room when I first moved in here neglectfully left my front door wide open, and I was robbed. Which I have a police report for. I want my vehicle fixed. I have waited for almost a year with no response. ***** is a horrible magnet of this neighborhood, we have a homeless persons living on the property in an RV taking up parking spots from paying residence, when we have already had our street parking taken away due the light rail construction. This is the second time I have been a victim of ***** and her negligence and lack of comprehension of how to properly manage an apartment complex in a way where the residents are safe, our property isnt being damaged by paid outside sources. As I have stated before this is my final attempt to seek the damages done to my vehicle before going to court and you have already received a letter from my team on behalf of me in regards to fixing the damages done to my property, and I want it fixed immediately. The price quote which the gentleman let me know that this price could change. I am seeking damages for a higher amount due to no response of my initial complaint.

  Business response

  03/11/2024

  Hello *******,
  
  Thank you for taking the time to speak with me about this issue.
  
  I'm so sorry for the inconvenience caused by the paint-over spray on your vehicle.Your satisfaction is important to us, and we deeply regret any inconvenience this may have caused. We take full responsibility for the oversight that led to the paint spray on your vehicle. We are committed to fixing this situation and ensuring you are paid for any costs incurred to remove the paint from your car.As discussed, Please provide us with the details of the quote you received to remove the paint, so that we can promptly process a reimbursement for you in the form of a rent credit.
  
  Once again, we're sorry for any trouble this may have caused you. We value you as a resident and aim to ensure your experience with us is excellent. Please don't hesitate to reach out to us if you have any further concerns or if there is anything else we can do to improve your experience.
  
  Much appreciated,
  
  
  ***************************, CAPS  | Senior Regional Manager
  COAST Property Management
  ******************************** *******, ** 98201
  o ************  c ************
  Do the right thing |Others-centered | Get it Done
  

• Initial Complaint

  08/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello, my name is *************************** and I am filing this complaint on behalf of my mother *****************************. My mother was a tenant at *****************. My mother moved out of ***************** on April 29, 2023 but was scheduled to deliver her keys on May 5, 2023. My mother was owed a $706.00 refund from her security deposit. Instead, my mother received a partial refund of $182.48. ***************** is expected to correct this error and provide the remainder of the refund but to this day has not resolved this problem. The attached invoice provided will show that my mother was transferred from Unit A-3 to Unit E-3 in their system and was then charged rent for the month of May 2023 even though she never physically transferred or even lived there. The attached screenshots of text messages with the manager ******** will also show the lack of care. It is 8/21/2023 today and my mother has yet to receive her full refund after moving out in April 29, 2023. I really just need this to be looked into and resolved. Thank you

  Business response

  09/05/2023

  Dear ********************** -

  Please see the attachments for further details. 

• Initial Complaint

  06/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I applied for Pinnacle Apartments in the beginning of May. I was approved and started emailing and texting with a lady named *******************************. I scheduled a tour of the apartment and when I got there she never showed and I had to be shown around my a contractor. Later on I paid for the 250 security deposit, and the 250 non refundable admin fee on May 9th, 2023. My move in date was set for May 31st. The day arrived and I was told that the building was not yet open because they needed to get more inspections done. I kept getting different move in dates and it would be the same excuse everytime until Monday June 5th, there was no update and I reached out many times to try to see what was going on. On June 6th I decided that there was many red flags and I was getting tired of getting different days and then not moving in. I asked for my security deposit back through text and email. No response. I have called them multiple times, they take my name and number and say they will have someone reach out and they never do. Today on June 8th, I called them and they kept giving me different numbers to call that just went back to the same people I have already talked too that say that the offsite office cant help but they give me an on-site number. The on-site number keeps going to the same people I have already talked too. I am tired and I just want the security deposit back. I have emailed, called and texted and Im not sure what else to do.

  Business response

  06/26/2023

  We are sad this applicant was not satisfied with their experience at Pinnacle Apartments. We did receive this application on 4/29/2023, at this time the planned opening date was 5/8/2023. Due to construction delays the opening dated moved to the 1st of June.  The project experienced further delays and the manager stayed in touch with the applicants as she received updates from the renovation crew. As the days ticked by the manager sent out email correspondence as she received updates, letting them know she would let everyone know more information as she received it. A couple days before the property was ready to open the applicant reached out stating they found a different apartment and wanted to cancel. The manager called the applicant on the 8th to let them know we were ready for move-ins and asked if they would like to move-in since they are ready. The applicant declined and asked for their money back, in which the manager asked how soon they will need the money because it can take a couple weeks to get the check to them. The applicant stated they did not need the money for move in, so the timeline was ok. The refund was issued 6/20/23 and sent to the address provided to our office. 

  Customer response

  06/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  03/14/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  ****** has flat out denied payment agreement and pledge from a non-profit for ********* rent and completely refuses to work with them. Told me that I have to pay what's owed for ********* rent in full before she will even consider a payment plan for February's rent.Never provided me with any notice of late payment for February's rent. Is illegally charging late fees to my account for missed or late payments. Which cannot be charged until the end of April (6 months after emergency ended in October or 6 months after ***** ends the emergency in May, either way 6 months after emergency has ended). I have sent her multiple emails, called her multiple times, and have physically went to both property addresses listed on all forms provided to me to discuss and provide information to show further hardship as stated in the covid repayment contract and in the RCW's. The 14day notice includes ********* rent which is illegal per the contract and the laws I'll provide. Which i have not violated the contract in anyway that was signed and agreed upon in January so therefore she cannot speed up the payments. No attorney information on either ERPP documents I have been provided and when I call all local DRC's they will not speak to me and cannot assist me as they have not received any documentation or information from **** nor *************RCW 59.18.603 RCW 59.18.660 and attached 202 c 115 7 (sections 3, 4, and 7 to be exact of the attached law amendment document)15 U.S.C. **** I was illegally put on a month to month lease with rent raises during the covid monitorium and they refused to put me back on a year lease. Years of a flooring transition piece not replaced that is still cutting our feet open. Mold in the walls which roofers confirmed where no one can even sleep in the master bedroom because of the mold and my livingroom window still hasn't been fixed and the rats are still under my unit chewing through the floors!

  Business response

  03/27/2023

  Coast Property Management has responded to the Complaint filed by *******************. (Please see the attachment.)

• Initial Complaint

  11/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This is against Coast, who manages the apartment complex that I live in as the apartment manager is charging me a $229 charge that was not previously disclosed or authorized. She states I have to pay for a pest inspection when I did not ask for the inspection. I asked for pest control treatment for ongoing issues of ants in the unit as well as biting insects that were biting me for 3 months. The person came on October 28th to look and never sprayed. The manager(s) never told me that I had to pay for the inspection and I was not the one who asked for the inspection. I should not be responsible for this outrageous charge. The man that came saw evidence of ants and other insects but did not spray for them at the time of this inspection that he and/or the apartment manager requested. Pest control is the responsibility of the property. The inspector even said I had not done anything to attract insects to my unit.

  Business response

  11/23/2022

  Coast Property Management cannot constructively respond to Ms. ******** complaint as the property address provided is the address of the ********** ************ a property not managed by Coast. 

  Customer response

  11/24/2022

   
  Complaint: 18456262
  
  I am rejecting this response because: they should be able to look up my information. I am a tenant in Valley Commons. 

  *** 59.18.060(4) Provide a reasonable program for the control of infestation by insects, rodents, and other pests at the initiation of the tenancy and, except in the case of a single-family residence, control infestation during tenancy except where such infestation is caused by the tenant.
  
  As I was told by the manager/owner of your pest control company, the ants and whatever other insects that have been biting me and/or that have been found on various glue boards over a three month period were not due to any fault of my own as I keep a clean apartment. Therefore, I am not legally required to pay for any pest control services, including past services and the upcoming service on November 30th. 
  This apartment has had a known ant problem every year since I have lived here. It gets treated typically during the late spring to early fall months (on and off during these months) annually because of this. Pest control and various Valley Commons managers have told me that it is due to the unit being "below ground level". Again, not because of anything I have done or not done.
  This apartment had some sort of new insects this year (a variety, both indoors and on my front porch). I was bitten by something quite often on my ankles over a three month period. It is not my fault that the pest control company did not know/see what it was. They saw bugs that they were unfamiliar with and were supposedly going to investigate further through "his friend who specializes in this" by sending out glue boards to an outside company/person. The first inspector took about 8 boards (glue traps) but accidentally got them all stuck to one another so they were unable to send them off. They told the apartment manager they would come out again for an inspection (which I did not request) and took a few boards from my apartment on October 28th. 
  
  Sincerely,
  
  *************************

  Customer response

  11/30/2022

  Please close my new complaint against Coast Real Estate as I am trying to continue working with the business directly first. If they still don't make things right, I will file a new complaint. Thank you.
  

  
  

• Initial Complaint

  08/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  August 22 ********************************** ******** Today we had appartment inspections conducted by a third-party , this third-party inspector thought since she didn't live her and she " worked for *** Government " her words not mine , it was okay for her to vandalize my personal property. I reported this to my Property manager at *** time (*****************) who said she would take care of it. Little while later I check to see if she has , as I go down to *** front office I notice that *** inspector who vandalized my personal property is ***ir with *** property manager so I take this opportunity since both of ***m are in *** same room to ask for chain of command information ***y both refuse to give me any information. After ***y refused to give me any information which ***y both had *** property manager ***************** calls *** cops on me for asking for that information. it wast till *** cops finally came did I finally receive that information. I was not charged for anything since I did nothing but ask for information about a third-party employee who vandalized my appartment who was hired by Coast Property Mangmenment *** company my at *** time property manager ***************** worked for , who only after *** cop gave me her buissness card did I find out that ***************** is *** Vice President at Coast Property Mangmenment. The cops were called on me by Coast Property Mangmenment ***************** for asking her , my appartment manger at *** time for information on *** who *** third-party employees company is that ***y hired who I just watch vandalize my appartment .

  Business response

  08/25/2022

  On August 22nd, 2022, a mandatory *** inspection occurred at the ********* Apartments. All residents were notified in advance of this date. Mr. ********************** unit was selected for inspection and inspected by two members of the Marvel team and one *** contracted inspector.
  
  Upon entry to unit 336 a draft guard was found on the door.The inspector removed the draft guard to assure the door closed and latched per fire guidelines. A Marvel team member placed the draft guard back upon exit from the unit. Shortly after, Mr. ********************** visited the office and reported frustration with the removal and replacement of the door draft guard. A Coast employee offered an apology for the inconvenience and shared this feedback with the inspection team at Mr. ********************** request.
  
  Mr. ********************** later returned to the office, while the inspection team was conducting a meeting, and requested additional apologies.Repeated apologies were offered for the inconvenience of the mandatory inspection and a business card with additional contact information was provided.Mr. ********************** was asked to please exit the office due to aggressive demands for further apologies from the *** inspector and interruption of business activities. Mr. ********************** refused to leave the office and would not allow for the office door to be closed. This door is the only exit in and out of the office space. After many repeated requests, a call was made to the ************************** to remove Mr. ********************** from the business office. Mr. ********************** did not leave until instructed to by the Police Officer.

  Customer response

  08/26/2022

   
  Complaint: 17754163
  
  I am rejecting this response because According to the Police officer who was called on me by your staff , he himself said and confirmed in the audio that Information was seeking was being withheld from me deliberately by your employees . So either the Police officer is Lying,  Your Employees are Lying or you're lying. I wasn't seeking an apology, I was seeking a chain of command for accountability for having someone who only was identifying herself as the ******************** at the time come into my apartment and vandalize my personal property and thought it was all okay because like they have stated in the audio themselves "I work for the federal government ". Also this response was the first REAL explanation I was given to why my personal property was removed from it original intended place and thrown deliberately in the middle of the hallway not even when they were leaving my apartment on Aug 22 day did they give this response or explanation for their actions they simply took my personal property and threw in the middle of the hallway without explanation until I Personally had to call them out for it. I was only able to do so because I was in the room for the inspection myself . If I wasn't in my room , was I going to return to my apartment with my stuff on the floor without any kind of explanation of what may have occured in my absence ?  It took 4 days and a BBB complaint to finally get an REAL explanation for their actions. I was told at least 4 different reasons on Aug 22 why my personal property was removed by ********* staff and Third party Contractor . This response is now the 5th explanation for your staff's actions in my residences .
  
   I've been living in this same apartment since 2019 and have had many past inspections and interactions with your staff. Not once in 2019, 2020 or 2021 was I ever notified of this type of violation because of my personal property ,3 years no issues.  Also if this particular piece of personal property was preventing the door from opening or latching, how was I able to unlock and open the door to let your employees in? Also how was the door closed and latched when your employees arrived if this  personal property of mine somehow prevented the locking and closing of  the doors ? If this Personal Property was such a violation why does Apartment *******, and not to mention all the other apartment rooms on all the other floors that still have theirs on ?. This "HUD" inspector and your staff didn't enter those apartments and throw their personal property on the floor.  You had to pass those Apartments to get to mine and it's pretty obvious they have the same type of personal property that I had too, but their personal property was never thrown on the floor out of what seems to me be out of pure spite, only my property was tossed and without a PROPER explanation for 4 days. Your employees and this inspector also failed to mention to you that they were already out the door without giving me a single explanation or putting my personal property back before I had to ask your employees myself why they did what they did. If it was up to your employees it seems they would be perfectly content with tossing my personal property and then leaving without explanation like Slum Lords would. It's exactly what they were attempting to do, Throw my personal property on the floor and then leave without explanation. After this Exchange at the Apartment I did go down to the main office for the FIRST time to talk the Property Manager unfortunately the ********* apartments official apartment manager was off that day the office was also locked however instead of the Property Manager there was ***************** who is the "Regional Vice President" of Coast Property Management I explained what happened to her the same way i've explained it to everyone else . She said she would take care of it. I believed her and went on with my day and left to run an errand. at around Approximately 12:30 I returned to ********* via foot via the Rear entrance of the building by the Loading dock , I then head for the elevator by the loading dock were I embark into the elevator and see again your 2 Employees and this contactor who refers to herself as " ************************ , I say nothing to them as I enter the elevator , but that doesn't stop the contractor from making a comment about "how upset I look" i'm Sure **** forgot to mention that as well he was right behind the contractor when she said that . I say nothing to them. I'm not starting an argument in the Elevator , I get off on my Floor without saying anything myself despite the contractor's attempt to instigate a reaction from me in the elevator . At this point I'm Getting ready to Leave my apartment again to run more errands this time i'm leaving through the front door , I see the front office door wide open with the door stop down with *****************,  2 *********  employees, and contractor or as she prefers to call herself ************************ were all sitting in the office so I take this as perfect opportunity to see if my issues were resolved by Bre ***** the acting Property manager and  regional VICE President  she did not resolve that issue or even attempt too instead she deflected and did whatever was necessary to get me stop asking about the contractors business information for accountability purposes this included calling the cops on me. ***************** made that very clear while she was on the phone to the dispatcher,  negotiating with me to stop asking questions and go away or she would have the cops called on me. Cops arrive. Nothing happens to me, no ticket or arrest, just a Landlord using the police as a method to shut up residents who are asking for information about a contractor who would only identify herself as the " Federal Government '' so he couldn't file a BBB report. Its very interesting , and strange the lengths that ***************** was willing to go to prevent me from obtaining that contractors information. However it made sense later after Members of Congressman ***************** staff informed me to get in contact with HUD themselves and file complaints . When I Contacted The HUD's Inspector General's office on Aug 25 and gave them the contractors information ( **************************** of Inspect Pacific NW UPCS#******) they informed me to get in contact with another state department due to the fact this "HUD" inspector and her company are not someone they recognize as HUD inspectors or who they would normally allow to conduct a HUD inspections on the ********* apartment complex since after all ********* is a HUD affiliate property.
  
  Sincerely,
  
  ********** Collins

• Initial Complaint

  08/15/2022

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  Company has failed to reissue check for the amount of $1,391.11. The check was issued to me and my father. My father died in April. Before and after his death I tried to have the company reissue the check because I could not deposit the check in my bank account. I have left multiple messages, emails, spoken with the manager at the apartment building and have heard nothing back. The check is now expired.

  Business response

  08/30/2022

  We are very sorry for the loss and can assist reissuing the expired check. Please note, the check will remain in both names because the management company is legally required to issue refunds to the tenant(s) named on the lease. In the event of a death, the refund check is still issued to the leasee(s). In these circumstances, the Executor will have authority related with depositing/disbursing/cashing funds received based on their legal right in the state/county in which they are named as Executor.

  Customer response

  08/30/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** when the business reissues the check I will find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****************

  Customer response

  09/09/2022

  Hi, my name is ****************. I had an open complaint and had it marked resolved after a response from the business to the BBB. Since then I have heard nothing from the business and have not received the check I need to be reissued. I would like to reopen the complaint. Thank you.

   

  ****************

   

  **************

• Initial Complaint

  04/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I moved in her December and applied for an apartment which the leasing agent gave to someone else despite my application going through, no worries she said there was another one for a bit more, took weeks to get a phone call back from the beginning but I needed to move from out of state fast. First month I paid rent and my security deposit, and next month was my month of free rent from a special they had if I signed a 12 month lease. On my account I am still being charged odd amounts for both months I've paid for (neither of these amounts are my rent dues ). I call, and leasing agent says it's an accounting error and not to worry about it, so I don't. I make payments as normal with nothing late, till I come home today and get a 10-day termination notice because of "a missed payment of rent." Took months to get my mail key because leasing agent kept forgetting, took over 2 months to get my dryer fixed, is now talking over a month to get my washer. Everything will be done at the expense of your comfort, they will ignore calls, not communicate, and be upset at you for even attempting to call or ask questions.

  Business response

  04/21/2022

  Thank you for bringing this to our attention.  Due to some accounting errors on your account (correction of an incorrect move in pro-rate charge, and delay in utility charges), we have corrected your balance,and have attached your updated ledger for your review.  We sincerely apologize that you were given a 10-day non payment of rent notice.  We do see that we received your online payment during the grace ************* Your account is current, and in good standing.  Please let us know if you have any issues with your account in the future.
  
  Amber Craven  | Regional Property Manager 

• Initial Complaint

  03/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  company has not fixed a sewage problem in apt. They are trying to evict me with a lawyer written 3 day notice, not a court order. They have refused my rent money and their last manager was abusive and aggresive.

  Business response

  04/12/2022

  Tell uTo Whom It May *********************************** has reported twice that his sink was clogged and both times our maintenance team has immediately addressed it.  The most recent report of this was December 28, 2021.  Our maintenance team went to Mr. ********* the same day, and he would not let them in.  I spoke with ******************** on December 29th and he agreed to allow the maintenance team in that day.  The team found that ******************** continued to put items down his sink that do not belong there, they found a very large amount of grease, potato peels and other food items.  They removed the items and replaced the * trap.  This was the same issue the previous time he reported this, and both times it was discussed with him what is okay to put down the drain and what isnt.  The building itself does not have a plumbing issue and there are no reports from other residents stating they have any related concerns. 
  
  Also on December 29th I spoke to ******************** regarding his rent. He stated that the Manager wasnt accepting his rent and he did not want to deal with the current Manager. He said that he's told to go talk to someone else about rent, but he wouldn't tell me any specifics. He went into the government being an issue, and the *resident, that he will move to AZ because he can't pay his rent. I asked if he needed to discuss a payment plan or was trying to hand in a payment and he said that he believes the issue is a race issue due to him being Caucasian.  I again tried to reconcile the rent concern. He did not ever provide me an answer on whether he was trying to pay rent or discuss a payment arrangement- he said that the *M breached the contract by not taking rent- I reminded him there is a drop box but also asked again if he had concerns about the rent that were causing a delay. I told him I am happy to discuss the rent with him but I needed to have him provide me his concerns in order to assist him. We did not get anywhere on the rent situation other than me letting him know again if it was a matter of dropping off payment that there is a drop box to use. I asked him if it would be okay to have another Manager reach out to discuss his rent and he agreed.  I then had another local Manager reach out and ******************** continued to not be clear surrounding his rent, and has yet to pay it.  This is not the reason he is currently being asked to leave, as a payment plan and rental assistance were an option if that was what was needed.
  
  To address the legal notice ******************** received, he was served a 3 Day Notice to Quit due to death threats and racist comments he made against Coast employees,which is documented with the ********** police department, case E22-02151 on 2/17/2022.  The concerns were severe enough that the police department took it upon themselves to notify a Manager that had recently left the company of his own accord that his safety may still be at risk.  This is being handled legally through our attorney.
  
  Sincerely,
  ***************************

• Initial Complaint

  03/02/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I have lived in this apartment complex for just over three months. It took over 3 months to get a mailbox. Now that I have a mailbox I can't get in the mailroom, fitness center or the community room because the key fob's don't work there. I have reached out to the management several times and they kept saying they will fix it. I have asked that our lease be terminated to the fact that they breached the contract by not providing a mailbox and the key fob's don't work. Also once I was able to get my mail( cause a neighbor let me in) I found out that they had been holding some of my mail since January. I believe this to be a breach of contract and a federal offense as the had hindered my my.

  Business response

  04/12/2022

  We're sorry for the inconvenience caused and remain available to review mutual termination options. The community has recently welcomed a new Community Manager. The apartment community is new construction, and the US postal service experienced a delay due to staffing and Covid in bringing new mailboxes online.This was disclosed to prospects during lease up and mail was available for pick up at the local post office during that time. A free rent special was offered upon move in and key fobs find were programmed for the mailroom as soon the mail service was brought on location. A site manager is located on the property Monday through Friday and is available for any key concerns. 
  
  
  ***************** | Regional Vice President

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩