Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nos vendieron un carro con defecto en la transmisin y no nos lo hicieron saber en el car fax. Ellos mintieron en el car fax.

  Business Response

  Date: 07/08/2024

  Thank you for bringing this matter to our attention. We understand your frustration regarding the transmission issue with your vehicle. It's important to note that ****** reports are compiled from various sources and we do not control the information provided in them. However, ****** does offer a Buyback Guarantee under certain conditions, which may apply in this situation.
  
  According to the CARFAX Buyback Guarantee Terms and Conditions, if a vehicle has a Branded Title that was not disclosed in the report and meets specific criteria, you may be eligible for compensation. This includes instances where the vehicle was not disclosed as having a transmission defect.
  
  We recommend reviewing the Carfax report and considering submitting a claim directly to Carfax if you believe the vehicle's condition was misrepresented. If you need assistance navigating this process or have any further questions, please do not hesitate to reach out to us directly. We are here to help ensure a resolution that meets your expectations.
  
  Thank you for your understanding.
  
  Best regards,
  
  *******************************
  

  Customer Answer

  Date: 07/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Will you please reach out to me and help guide us through the process. 
  Sincerely,
  
  *************************************

  Customer Answer

  Date: 08/22/2024

  A quien corresponda: 

          Buenos dias estoy escribiendo este mensaje porque estoy tratando de abrir los mensajes de BBB ya que necesito sacar

  informacion cual es el correo electronico y el nombre de el manager de la agencia Chevrolet ,que me sugirio ir con el Carfax para checar mi problema.

  Carfax esta pidiendo esta informacion para pedir los invoices de los trabajos que se realizaron en mi camioneta, el primero trabajo que le realizaron fue en Febrero 10 de 2021, el segundo fue hecho en ***** 12 de *************************************** transmision y fue un (torque converter and valve body) ellos (CARFAX) que a veces no todos los negocios reportan los trabajos realizados en los carros.****** quiere los invoices para saber si la agencia Chevrolet los reporto ,yo hable Agosto 16 de 2024 con el personal de la Chevrolet (********* ,Service Advisor) el me dijo que no me podia dar *** informacion ,que si Carfax queria *** informacion ****** tenia que comunicarse con ellos.Por lo cual estoy requiriendo de su ayuda para podere abrir los correos electronicos  y sacar esta informacion.Por su atencion muchas gracias,

                    ************************************************** . Numero de caso #********

  
  

  *****Transcribed by BBB staff below*****

   

  To whom it may concern:

  Good morning, I am writing this message because I am trying to open BBB messages since I need to get information which is the email address and the name of the manager of the Chevrolet agency, who suggested I go to ****** to check my problem.

  Carfax is requesting this information to request invoices for the work that was done on my truck, the first work that was done on it was on February 10, 2021, the second was done on April 12, 2023, these jobs were done on the transmission and it was a (torque converter and valve body) they (CARFAX) that sometimes not all businesses report the work done on the cars. ****** wants the invoices to know if the Chevrolet agency reported them, I spoke August 16, 2024 with the staff of Chevrolet (*********, Service Advisor) told me that he could not give me that information, that if ****** wanted that information, ****** had to contact them. Therefore, I am requiring your help to be able to open the emails and get this information.For your attention, thank you very much,

  **************************************************. Case number #********

  Business Response

  Date: 08/22/2024

  Dear ****************,

  
  Thank you for reaching out to us with your concerns. We appreciate the opportunity to assist you and are committed to providing a BETTER EXPERIENCE here at Chevrolet of Everett.
  
  I am *******************************, the General Manager, and Im here to help ensure your needs are met promptly and efficiently. Please feel free to contact me directly at ******************************************************* and I will personally oversee that ****** receives the necessary invoice details for the work performed on your truck.
  
  Thank you once again for contacting us. We value your trust in Chevrolet of Everett and look forward to resolving your query to your satisfaction.

  Customer Answer

  Date: 08/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:04/06/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  went to the dealership *** purchase a vehicle with a pre-approval.while making a deal on the pricing and final decision i was told that i could not proceed with the purchase unless a soft credit pull was conducted in order to Verify Identity. (later after the check was ran the manager stated that a soft pull is not possible so they went to a hard pull)upon "soft pull" they came back with a full Hard inquiry and proceeded to pressure me to go with their creditors despite expressing i want to go through with my existing pre approval.since my credit was hard pulled without my permission and paper signed under false pretenses of ID verification and the credit was already pulled i looked over their creditors anyway but did not proceed with it as i had my mind made up when walking in and would have never allowed it to be ran if i knew it was to try to get a differant creditor from them.upon speaking to the dealership the sales manager proceeded to tell me they would never lie and it was obviously me that requested it since i signed the paper (under false ID Verification)i requested the dealership to contact credit reporting agency to correct the pull that was not authorized as well as verbally objected to but they told me "it's impossible to un-pull credit" and they would no longer help me.

  Business Response

  Date: 04/09/2024

  We're sorry to hear about your recent experience at the dealership, and we appreciate you bringing this issue to our attention.
  Firstly, we want to clarify that in order to conduct a credit check, we do require customers to provide their social security number and sign a credit application authorizing us to pull their credit. We understand the importance of transparency in this process and apologize if there was any confusion regarding the authorization.
  While we strive to provide a seamless and customer-friendly experience, we regret any misunderstanding or inconvenience you may have encountered during your visit. Your feedback is invaluable to us, and we will review our procedures to ensure clarity and transparency moving forward.
  Regarding your request to correct the unauthorized credit pull, we understand your frustration. While it's true that credit inquiries cannot be "un-pulled," we're more than willing to discuss potential solutions with you. Please feel free to reach out to *******************************, our General Manager, at your earliest convenience to further address this matter.
  Once again, we apologize for any inconvenience you experienced and appreciate the opportunity to improve our processes based on your feedback.

• Initial Complaint

  Date:03/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2010 Camaro SS from Chevrolet of Everett. I purchased a power train warranty with them, through ethos. I originally took my vehicle to them 7 months ago. My car was sounding weird and they eventually gave the vehicle a diagnosis. They told me my engine was cracked and it was covered by warranty. Was also approved by ethos. Ive been waiting 7 months for a new engine and there has been no update. I call and ask if there is anything I can do, they say no. I ask if there is anything they can do, they say no. Im still paying monthly for my vehicle and the warranty as well as insurance. Nothing is happening, I get no updates, no ETA, nothing.

  Business Response

  Date: 03/21/2024

  I hope this message finds you well. Thank you for bringing your recent experience to our attention. Your satisfaction is of utmost importance to us, and I want to assure you that we are committed to resolving this matter promptly.
  
  First and foremost, I sincerely apologize for any inconvenience or frustration you have experienced regarding the delay in the replacement of your vehicle's engine. Your feedback is invaluable to us, and I understand the importance of transparency and effective communication throughout this process.
  
  Upon reviewing your case, it's essential to clarify that while Chevrolet of Everett is dedicated to providing exceptional service and support to our valued customers, we do not manufacture motors. Instead, we source them from *************** our trusted supplier.
  
  I understand your frustration with the extended wait time for the engine replacement covered by your warranty through Ethos. Please know that we have been diligently working to expedite the process and provide you with regular updates. However, it's crucial to direct your concerns regarding the delay to the appropriate entity responsible for the warranty coverage and engine replacement approval.
  
  That said, I want to assure you that we are actively advocating on your behalf and doing everything within our power to facilitate the resolution of this matter.
  
  In the meantime, I encourage you to reach out to ************** directly to inquire about the status of the engine replacement and any updates regarding the estimated timeline. Should you require any assistance or further clarification, please don't hesitate to contact our team, and we will be more than happy to assist you.
  
  Once again, I apologize for any inconvenience this situation has caused, and I appreciate your patience and understanding as we work towards a resolution. Your loyalty and satisfaction mean the world to us, and we are committed to restoring your confidence in our services.
  
  Thank you for choosing Chevrolet of Everett, where we strive to deliver a Better Experience, every step of the way.
  
  Warm regards,

  *******************************

• Initial Complaint

  Date:08/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2022 ***** Blazer from Chevrolet of Everett in September 2022. There was no mention when I bout it that the parking sensors and the ventilated seats would not work due to an issue with parts. In February 2023 I received a notice to hurry and set my recall appointment to get the parking sensor update. I went in to Chevrolet of Everett to order the. Parts. 3 months later after repeatedly asking for an update I was told the parts were in. When I went in for my appointment I was told my parts werent there and had to re-order again. This happened 3 times. It was not until July, 5 months later that was was able to get the recall for the parking sensors and ventilation seats completed. I have been out of town for several weeks and when I came back, my wife who normally drives the Blazer, tells me the parking sensors are not working at all and says service needed. I left several voice mails to someone named ***** who says he is the service director on his message but will never get a call back. I have waisted too much of my time going back and for to this useless service department and now my Blazer is worse off than before. I want my Blazer fixed and I am not going to waste any more time with these service people. I want to speak to someone in management to get my vehicle fixed once and for all so I dont have to deal with these idiots again.

  Business Response

  Date: 08/22/2023

  Firstly, I would like to sincerely apologize for the series of inconveniences and the evident lapse in our service. We understand your frustration, and it's not the experience we aim to provide our valued customers.
  *************************, our Service Manager, has been made aware of your situation. He will be reaching out to you directly today to address the concerns you have raised and to ensure that the issues with your ***** Blazer are resolved promptly and to your satisfaction.
  We truly regret the difficulties you've faced, and I assure you that we will take every measure to rectify the situation and regain your trust.
  Thank you for bringing this to our attention, and we appreciate your patience as we work through this.

  Customer Answer

  Date: 08/24/2023

   
  Complaint: 20504413
  
  I am rejecting this response because:

  I received a VM from ****** on the Tuesday as promised but I have attempted to call him back 3 times now and do not get a call back. I am not going to chase your so called Service Manager to get my vehicle repaired. I want someone above ****** to call me to get this resolved.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 09/13/2023

  Now I am really confused.  On May 16th we picked up the vehicle from the customer.  Performed all the repairs and returned the vehicle.  Please contact me directly at ******************************** to discuss.  Attached is a copy of the repair order.

  Customer Answer

  Date: 09/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9 engine light repair visits. $30k+ in repairs - covered by warranty, thankfully. I bought a new 2021 Silverado **** Duramax in 2021 and the problems continue. For $52k youd think youd get a reliable vehicle. I wont go into every repair but its involved the DEF/emissions system. After the 3rd or 4th visit when they had to take apart the entire front end of the truck to replace the wire harness, I asked my service guy, *******, if theres a vehicle replacement program or something in my warranty to get another vehicle. I asked two separate visits. He said talk to the dealerships sales team to do a trade in after the most recent check engine light last week he stated I was already eligible for the ** buyback program after the 3rd visit. Real shady if you ask me. Chevrolet of Everetts slogan, Youre trusted dealership in Western Washington obviously doesnt translate to their service department. I called ** 6/19 to to start the buy back process and didnt receive a call back until 3 days later 6/22. I had picked up the truck repaired 6/21. ** stated I was eligible for the program but to be approved the truck needs to be in the shop being repaired during the process. Luckily, the turnaround for repairs at the dealership is speedy but how the ** process works is going to put me in an endless cycle. My truck now sounds likes its always towing something even when its not, loud chunky diesel sound, it has been fairly quiet for the entirety of ownership. Also, one of my very first concerns still exists. The DEF level sensor always says its full or nearly full but when Im actually close to out of DEF I get a warning pop up on the screen with a count down of miles left for the fluid. Long story short. Ive gone full circle and my truck is not fixed. I feel lied to about a vehicle replacement and the system in place to get this corrected is not in favor of the customer.

  Business Response

  Date: 06/26/2023

  Thank you for bringing your concerns to our attention regarding the issues you have been experiencing with your new 2021 Silverado **** Duramax. We apologize for any inconvenience you have faced, but it's important to note that your dissatisfaction lies with ************** rather than our dealership.
  Considering the numerous engine light repair visits and the substantial amount of money spent on repairs, we understand your frustration. As a dealership, our role is to facilitate the repair process and ensure that all warranty-covered repairs are carried out efficiently and effectively. However, any decisions regarding vehicle replacement programs or buyback processes are handled by **************.
  We apologize if there was any miscommunication or confusion on our part regarding the vehicle replacement program. We always strive to provide accurate information to our valued customers. It seems there may have been some inconsistencies in the information provided to you by our service representative, *******, and we will address this matter internally to ensure that such situations are avoided in the future.
  To address your concerns and explore the possibility of a vehicle replacement or resolution, we strongly recommend contacting ************** directly. You can reach their customer service team at ****************. They will be able to guide you through the process of filing a complaint and provide further assistance regarding the ** buyback program or other potential solutions available under the **************** Lemon Law.
  Once again, we apologize for any inconvenience you have faced and assure you that we value your satisfaction as a customer. If there is anything else we can assist you with within our scope, please do not hesitate to reach out. We appreciate your understanding in directing your concerns to ************** for further resolution.

• Initial Complaint

  Date:05/10/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new ***** Bolt EUV from Chevrolet of Everett last week. Three times during negotiations wife and I asked about chevys $500 credit when installing an electric car charger at home. We were told that would be addressed later. Yesterday the salesman emailed me to say the $500 credit has been discontinued there is nothing I can do. The credit remains alive and well online. We talked about the credit but it was not included in sales papers. This is a blatant action. We are seeking the $500 credit for our electric charging station from the dealership. ************************* General Sakes Manager knows all about what happened. Phone ************

  Business Response

  Date: 05/15/2023

  Dear *******************,
  Thank you for bringing this matter to our attention. We apologize for any inconvenience you have experienced regarding the $500 credit for installing an electric car charger at home. We take such concerns seriously, and we are committed to investigating this issue promptly.
  We understand your frustration and the importance of honoring our commitments to our customers. Our team will thoroughly review the details of your purchase and the discussions you had during the negotiation process. We will also reach out to *************************, our General Sales Manager, to ensure a comprehensive understanding of the situation.
  Please be assured that we value your business and are committed to resolving this matter to your satisfaction. We will diligently look into the discrepancy between the information provided during your negotiations and the email you received regarding the discontinuation of the $500 credit. Our aim is to provide you with a fair resolution.
  We anticipate completing our investigation by the end of this week, and we will reach out to you with a detailed response. We genuinely appreciate your patience during this process.
  If you have any additional information or concerns, please feel free to contact ** at ************ or reply to this email. We are here to assist you.
  Once again,we apologize for any inconvenience caused, and we are committed to addressing this issue promptly. Thank you for bringing it to our attention.

  Customer Answer

  Date: 05/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:04/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a lease agreement on March 12th, 2023 with Chevrolet of Everett for a new ***** Silverado. Nine business days, March 23rd, 2023, after signing the contact the finance manger, ***********************, called me to say there was a mistake on the lease on their end and I needed to sign a new lease. My attorney ******************************* in ********** agrees that this is considered "Bushing" under ********** Law and Chevrolet of Everett needs to uphold the lease. Chevrolet of Everett tried to report the vehicle stolen, but did not have proper paperwork to do so. They told Everett Police that I was not communicating and not paying for the vehicle. I had communication with them via email from the very beginning when the finance manager contacted me and there was no payment due on the vehicle when they tried to report it stolen. They also contacted and harassed my employer to get me to return the vehicle or sign a new lease. The general manager, *****************************, tried to negotiate a new deal before returning my down payment of $5,000 and my trade in vehicle value. Also considered "Bushing". I had my attorney write a letter stating they need to uphold the lease and license the vehicle. I had a friend hand deliver this letter, with the first payment in the form of check, to the dealership on April 11th. My first payment was due on April 12th. I have not heard anything from them and they have not submitted any paperwork to license and register the vehicle. My temporary registration expires on April 26th and I do not have another vehicle to drive.

  Business Response

  Date: 04/20/2023

  I don't understand the complaint?  If we get to the 26th and have not registered his vehicle, he would have a valid complaint.  How can a customer complain about something we have not done?  Seems fishy.

  Customer Answer

  Date: 04/21/2023

   
  Complaint: 19957312
  
  I am rejecting this response because:

  It does not clearly respond to all points in the complaint.  Also, it does not state clearly if they going to uphold the lease and get the vehicle licensed and registered by April 26th.  The business ignored the majority of my complaint.  I need responses to the is***s below:

  1) The business is going to uphold the lease agreement signed on March 12th

  2) The business will have the vehicle properly licensed  and registered by April 26th

  3) How am I supposed to submit monthly payments to the business

  4) I need a booklet of monthly payments with the amount and date due 

  5) I need a receipt of payment for my first monthly payment.  The payment was due on April 12th for an amount of $477.29.  This payment was hand delivered on April 11th with the letter from my attorney in a form of a check.  

  6) Why was I bullied and harassed to return the vehicle or sign a new lease when the dealership was over the 4 day bushing period 

  7) Why did the business wrongfully try to report the vehicle stolen 

  8) Why did the business harass my employer to get me to sign a new lease when there is no legal obligation on my end to sign a new lease 

  9) Why was the letter from my attorney ignored 
  

  If all 9 points are not addressed and the vehicle is not licensed by April 26th my attorney will start the process to *** for a declaratory judgment and violation of the Consumer Protection Act. 

  
  Sincerely,
  
  *************************

  Business Response

  Date: 04/26/2023

  The license plates are here at the dealership waiting to be picked up.