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Business Profile

Collections Agencies

Sentry Credit, Inc.

Complaints

Customer Complaints Summary

  • 67 total complaints in the last 3 years.
  • 16 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/29/2025

    Type:Billing Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Payment plan was accepted at a total of ********, with 6 monthly payments of ******. I made the first payment and then the second payment came around and it only tried my debit card once and canceled my payment plan AFTER I had made a manual payment via their secure portal. So the payment was technically not in default as I did make the payment the same day within 15 minutes of it failing the first time (card was frozen due to bank flagging a transaction) I tried to fix it but they canceled the payment plan and took the money and are now asking to make another payment plan at a higher price then the original.

    Customer Answer

    Date: 05/30/2025



    1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU



         I, Thomas Elmore, expressly authorize Sentry Credit, Inc. to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.



         I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Sentry Credit, Inc..



         I acknowledge without this authorization, Sentry Credit, Inc. would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.





         Insert Your Name Here:                                            Date:  __/__/____





    2) Here is the information BBB requested regarding my complaint:





    • I requested the verification of the debt from Sentry Credit, Inc. on __/__/___ by  Select one -> Email, Phone, Mail, or Other (Please specify)_________________




    • The reason why I believe the alleged debt is NOT valid is: 




    • The account number: 




    ******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******

    Business Response

    Date: 06/17/2025

    Sentry Credit appreciates the opportunity to respond to this consumer complaint.
    Sentry Credit, Inc. is a third-party debt collection agency. This account was assigned to our office on 11/05/2024 by ****************************, who purchased the account from ************. The outstanding balance at the time of placement was $5,692.02 for charges associated with ****** ******* Consumer Loan.
    We have investigated this complaint by reviewing the account history.
    A payment plan agreement was established for six monthly payments of $474.34,with the first installment due on 04/08/2025. The second installment, due on 05/08/2025, was not successfully processed, and the arrangement was canceled automatically due to this. Later that same ***, ****** accessed the secure online portal and submitted a payment of $474.34.
    On 05/29/2025, ****** contacted the office and spoke with a representative. Based on internal notes and a review of the recorded call, the representative advised that the original payment terms could still be honored. ****** later expressed concern about being asked to make ten payments of $474.34 instead of the original six.
    The call recording confirms that the full balance was mentioned during the conversation. No statement was made advising that ten payments would be required. The consumer had previously been advised that the original payment terms could still be honored.
    Sentry Credit confirms that the original six-payment arrangement remains available. The consumer may contact this office at ************, to reestablish the agreement under those terms.

    Respectfully, **** ********** - Sentry Credit, Inc.
  • Initial Complaint

    Date:05/17/2025

    Type:Billing Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing again ( This time I have email correspondence evidence) to formally dispute a charge sent by Arboretum Apartments in *********** ***** to the ************************** Sentry Credit **** in the amount of $3,124, which allegedly stems from unpaid rent of $925 and additional unspecified fees related to a previous apartment I rented and left December 12/17/2023 on having December half paid by a ******* organization. I did not receive any statement of charges or notice of debt from the apartment complex or their agents after my departure. I only became aware of this debt recently while applying for a new rental, when my application was flagged due to the presence of this unexpected and inflated collection entry on my credit report. Upon further investigation, I found that Sentry Credit **** is the listed collector for this debt. I contacted them by phone and discovered that they had been using an incorrect address and email, which explains why I received no prior correspondence or opportunity to dispute or resolve the issue. Given that: I was never returned my $1500 deposit I was never provided with a final statement or breakdown of charges; No attempt was made to reach me using my correct contact information; The original unpaid rent amount was allegedly $925, yet I am being charged $3,124 with no explanation. I have asked for validation of charges twice by phone and email for over two weeks. I am requesting that this debt be investigated, and validated. This situation has unfairly impacted my housing prospects and credit standing, and I believe I have been denied the opportunity to resolve the issue due to miscommunication and mishandling by the original creditor and the collection agency. I respectfully request the Better Business Bureau to help facilitate a resolution and ensure that both the apartment management and Sentry Credit **** are held accountable for their lack of communication and due process Sincerely, ***** ******

    Customer Answer

    Date: 05/21/2025

    I have both over the phone and through email requested the Original charges from the apartment. They have only read to me random charges over the phone but never sent the document to me over email or the postal mail for me to verify. They told my 3-5 business days, then they told me they will get it to me as soon as possible, but the third time no response. It has been over 3 weeks since the first time I talk to them about it.

     

     

     

    Business Response

    Date: 06/06/2025

    Sentry Credit appreciates the opportunity to respond to this complaint.
    This account was placed with Sentry Credit on 02/07/2024 by The Arboretum,in the amount of $3,124.00. The balance was related to charges assessed following the consumers tenancy, including unpaid rent and additional fees. A validation notice was issued to the address provided by The Arboretum at the time of placement.
    On 04/29/2025 the consumer disputed the validity of the balance and expressed concerns regarding the lack of prior communication and the use of incorrect contact information. In response, a request for clarification and itemized charges was submitted to The Arboretum. The Arboretum was unable to provide documentation sufficient to validate the account.
    As a result, this account has been closed and returned to the client. No further collection efforts will be made by Sentry Credit. This account was not reported to the credit bureaus by Sentry Credit at any time.
    Sentry Credit appreciates the consumer bringing this matter to our attention and considers the issue resolved.

    Customer Answer

    Date: 06/07/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******
  • Initial Complaint

    Date:05/13/2025

    Type:Billing Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sentry Credit called me and left a voicemail to call them back. When I called back and gave my name and phone number, the person said they could not find any information and that my account "must be in transition." If it is in transition, and they have no information, they should NOT have called me. The call amounts to either a scam or harassment, and I want the company prosecuted to the full extent of the law.

    Business Response

    Date: 05/30/2025

    Sentry Credit appreciates the opportunity to respond to this complaint.
    The individual who submitted this complaint is not identified as a consumer in Sentry Credits system. A search was conducted using the name and phone number provided in the BBB submission. No account information was located under either reference.
    It is possible that an outbound call was placed in error to a number not associated with an active account. While ********************** maintains procedures to help ensure all contact attempts are linked to verified information, isolated instances of human errorsuch as misdialed numbersmay occur. If a return call was made and no account could be located, this would explain the lack of information available during that interaction.
    No further contact has been made, and there is no record of an active collection file associated with the complainant.
  • Initial Complaint

    Date:02/13/2025

    Type:Billing Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I still havent received any verification of debt from them since my initial dispute on 12/30/2024. Thats right, not a single piece of proofblatantly violating 15 USC 1692g(b). Under 15 USC 1692g(b), debt collectors are requiredrequiredto stop all collection activities, including credit reporting, until they provide proper verification after my initial request. I requested the verification of these debts over 45 days ago, and what have I gotten so far? Not a **** thing! Not in my mail, not in my email, not in my CFPB portalnot even a phone call.

    Customer Answer

    Date: 02/14/2025

    Your agency has broken the law on 2 separate occasions and, in this letter, I am going to prove it. Because of your company's complete disregard of the law, I have lost my ability to use my credit and get embarrassed daily. I am too embarrassed to step foot in a bank to avoid the disgusting reaction the teller gives me when they see my credit report. I am ashamed and appalled of my credit and never received a fair opportunity to dispute this account. And for this reason, you are in serious legal trouble. Please see attached letter (which I sent on 01/13/2025 directly to your company and through BBB portal) for further explanation why. Thank you

    Account number: DLO6****

    Business Response

    Date: 02/24/2025

    Sentry Credit appreciates the opportunity to respond to this consumer complaint. Ms. ****** has submitted 3 complaints to the **** and multiple disputes via E-Oscar. Each time validation has been sent to **************** recently on 1/14/2025). the file is approximately 12MB in size so it cant be attached to this response, as the size limit is 8MB. Please provide an alternate method to submit this documentation. Also attached is our last response to the ***** The credit reporting agencies have all been updated appropriately as well.

     

    Respectfully,

    ******* Mathis

    Sentry Credit, Inc.

    Customer Answer

    Date: 02/25/2025

     
    Complaint: 22935889

    I reviewed the document you attached. Which is discredited because I never received this ******* letter. To prove you are compliant with 15 USC 1692g. You must produce proof that the ******* letter was sent only (to my address). If you cannot produce proof that the letter was sent. Then you are liable for an infraction under 15 USC 1692g as seen in, ***** *. ********************, 2018 U.S. Dist. ***** ******, *8. 
    And if you were unaware I never received the ******* letter. Then this notice reinstates all your obligations from 15 USC 1692g(a)(1)-(5). 

     
    Sincerely,

    ***** ******

    Business Response

    Date: 03/04/2025

    Sentry Credit appreciates the opportunity to respond to this consumer complaint, again. Attached you will see the letter that was sent to Ms. ****** on 1/23/2023. Sentry Credit has met all legal obligation with regards to this debt that was assigned to our office. As previously stated, we have responded to multiple duplicate CFPB complaint and validated this debt multiple times. This will be our last response to any such complaints.

    Respectfully,

    ******* Mathis

    Sentry Credit, Inc.

    Customer Answer

    Date: 03/05/2025

     
    Complaint: 22935889

    I reviewed the document you attached.Which is discredited because I never received this ******* letter. To prove you are compliant with 15 USC 1692g. You must produce proof that the ******* letter was sent only (to my address). If you cannot produce proof that the letter was sent. Then you are liable for an infraction under 15 USC 1692g as seen in, ***** *. ********************, 2018 U.S. Dist. ***** ******, *8.
    And if you were unaware I never received the ******* letter. Then this notice reinstates all your obligations from 15 USC 1692g(a)(1)-(5). 


    Sincerely,

    ***** ******

  • Initial Complaint

    Date:02/06/2025

    Type:Billing Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: Complaint Regarding Debt Collection Practices - FDCPA Violation Dear Better Business Bureau,I am writing to file a complaint against Sentry Credit and Sequium Asset Solutions for violating the Fair Debt Collection Practices Act (FDCPA), specifically 15 U.S.C. 1692, in their attempts to collect a debt that I do not owe. The alleged debt they claim is $249.76.1. Background:On 02/06/2025, I spoke to Austin at ************** (the original creditor), who confirmed that my account had a zero balance as of 05/14/2024, and that I owed nothing.2. Sentry Credit:Sentry confirmed my account was on hold and later stated that they found a response from the creditor confirming the $0 balance. They promised to send an email with this information, but I have yet to receive it. They also mentioned a "glitch" in their system that may have forwarded my account to Sequium.3. Sequium Asset Solutions:Sequium used scare tactics, claiming that most debts in collections are valid and offering a settlement to pay a lower amount. They also failed to provide adequate debt validation in line with FDCPA requirements.4. Suspicious Contact Information:The number provided by Sequium did not match any valid listings, and their website had issues with captcha verification, making it impossible to continue my inquiry.5. Attached Documents:Final Account Statement confirming a $220.24 refund owed to me, signed by ******* Allure on 05/14/********** to Sentry Credit (01/21/2025) disputing the *********** to Sequium (02/06/2025) notifying them of FDCPA violations.I request that both companies immediately cease all collection activities and remove any false claims from my account. If not resolved within 30 days, I will file complaints with the ************************************ (****), the ************************ (***), and my states Attorney General.Thank you for your attention to this matter.

    Business Response

    Date: 02/14/2025

    Sentry Credit appreciates the opportunity to respond to this consumer complaint. Based on the information provided by Mr. ******** we were able to confirm with Cadia Crossing that this account has a zero balance. This account was closed on 2/6/25 and Mr. ******* was notified as such via email at ********************** on the same day. If Mr. ******* needs anything additional, he can contact our office directly at ************.

     

    Respectfully,

    ******* Mathis

    Sentry Credit, Inc.

  • Initial Complaint

    Date:02/01/2025

    Type:Billing Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/9/2025 I sent a formal debt validation request to Sentry Credit **** which was received on 1/15/25 per **** records, asking them to provide documentation to substantiate the debt. As of today I have not received the required validation. Despite my request the collector has continued to report the debt on my credit report, violating the ***** which requires that no collection efforts should continue until proper validation is provided. Additionally, the **** prohibits reporting debts that haven't been validated. I have followed up with Sentry Credit **** to notify them of the violation via certified mail on 2/1/25, reported them to the **** and my state's ********** I request that this collection account be removed from my credit report due to the collector's non-compliance with federal law. I have attached proof of the validation request, the certified letter receipt, and their updated reporting to the credit bureaus of the account in violation of the ***** and **** 15 USC 1681s-2(b).Thank you for your assistance, -**** ******

    Customer Answer

    Date: 02/02/2025


    1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

         I, Anna ******, expressly authorize Sentry Credit, Inc. to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

         I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Sentry Credit, Inc..

         I acknowledge without this authorization, Sentry Credit, Inc. would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.


         Insert Your Name Here:      **** ******                                      Date:  02/02/2025


    2) Here is the information BBB requested regarding my complaint:


    • I requested the verification of the debt from Sentry Credit, Inc. on 01/09/_2025_ by  Select one -> ____Certified Mail_____________

      *****
    • The reason why I believe the alleged debt is NOT valid is: I have no idea what this debt is pertaining to, but it does not belong to me. I have only either been an authorized user on my moms Nordstrom card, which is in good standing and has no issues, or have had a ********* debit card, which was linked directly to my bank account and therefore is impossible for me to have had a negative balance or outstanding debt because that card simply withdraws funds directly from my bank account for purchases, meaning that if there are not sufficient funds in my bank account it will decline, or if there are sufficient funds it withdraws directly from my bank account for that purchase. As such I dont know what this debt pertains to but it is not valid and does not belong to me. They have failed to provide me with any proof or validation that it is mine or associated with me, and instead have continued to update it with the credit bureau in violation of federal law. As a result of their violation of federal law when they could have simply provided validation of the debt in a timely manner as was requested, I am requesting they delete the debt from my credit report. 


      *****
    • The account number: *******
      *****

    ******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******

    Business Response

    Date: 02/18/2025

    Sentry Credit appreciates the opportunity to respond to this consumer complaint. Attached is our response to the same complaint filed with the CFPB. 

    Respectfully,

    ******* Mathis

    Sentry Credit, Inc.

  • Initial Complaint

    Date:01/22/2025

    Type:Order Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with SENTRY CREDIT. I do not have a contract with SENTRY CREDIT they did not provide me with the original contract as I had requested.

    Customer Answer

    Date: 01/25/2025

    I have already sent my documents 

    Business Response

    Date: 02/03/2025

    Sentry Credit appreciates the opportunity to respond to this consumer complaint. This account was assigned to our office for collections on 5/1/2024 by Renaissance ****************** in the amount of $8,132.45 for charges associated with Ms. ******* residency at the property from 12/11/2021 to 12/12/2022. The property was unable to provide sufficient validation in a timely fashion so this account has been closed and returned to the property. Deletion requests will be submitted to all credit reporting agencies this week.

     

    Respectfully,

    ******* Mathis

    Sentry Credit, Inc.

    Customer Answer

    Date: 02/03/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However the business has not complied with they're statement and is still reporting on my account. Please have the Sentry Credit remove this account from my report as they stated they would.

    Sincerely,

    ********* *****
  • Initial Complaint

    Date:01/14/2025

    Type:Billing Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Better Business Bureau,I am writing to file a formal complaint against Sentry Credit regarding an alleged debt they claim I owe. Below are the relevant details of my complaint:On 12/5/2024, I received an email from Sentry Credit concerning an alleged debt of $2,556.92 related to an apartment I lived in two years ago at ******************. I do not believe I am liable for this debt.On 12/11/2024, I formally disputed this debt with Sentry Credit via email. Since my initial dispute, Sentry Credit has failed to respond to my communications either by email or ******** previous bills or notices regarding this debt were sent to me before Sentry Credit's collection attempt.I have confirmed with Satori Town Center that my account has a $0.00 balance, and there is no outstanding debt in my name.Satori Town Centers account manager has provided written confirmation of my $0.00 balance, which I have attached for your review.I respectfully request that Sentry Credit:Delete any associated tradelines related to this alleged debt from the credit reports of Anneke Klip and ******** Klip, who cosigned on the apartment and whose credit has been adversely affected.Cease all collection activities related to this disputed and unsubstantiated debt.I have attached correspondence from Satori Town Centers account manager confirming my account balance is $0.00 for your review.I trust that the Better Business Bureau will investigate this matter and assist in resolving it promptly. Please do not hesitate to contact me if further information or documentation is required.Thank you for your time and assistance.Sincerely,Anneke Klip

    Customer Answer

    Date: 01/15/2025


    1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

         I, Anneke Klip, expressly authorize Sentry Credit, Inc. to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

         I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Sentry Credit, Inc..

         I acknowledge without this authorization, Sentry Credit, Inc. would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.


         Insert Your Name Here:   Anneke Klip                                         Date: _01_/_15_/_2025___


    2) Here is the information BBB requested regarding my complaint:


    • I requested the verification of the debt from Sentry Credit, Inc. on _12_/_11_/_2025__ by  Select one -> Email, Phone, Mail, or Other (Please specify)___Email______________
    • The reason why I believe the alleged debt is NOT valid is: No bills were sent following the end of my lease in 2022, I have confirmed with Satori Town Center that my balance is $0.00 (see attachment in original complaint), No email response from Sentry Credit aside from initial acknowledgment of dispute over a month ago, no response by phone when attempting to call.  
    • The account number: *********

    ******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******

    Business Response

    Date: 01/27/2025

    Sentry Credit appreciates the opportunity to respond to this consumer complaint. As Ms. **** indicated, an account was assigned to our office for collections on 5/6/2024 by ****************** in the amount of $2,556.93 for charges associated with her residency at the property with ******** **** from 7/8/2022 to 5/7/2024. We did receive a dispute from Ms. **** via email on 12/11/2024, which was forwarded to the property to investigate. The employee that received the dispute inadvertently forgot to respond to the email, and for this I apologize.  We have followed up with the property, but have yet to receive a definitive answer regarding the status of this account. If validation is not received from the property by 1/31/2025, this account will be closed by our office and deletions will be submitted to all credit reporting agencies.

    Respectfully,

    ******* Mathis

    Sentry Credit, Inc.

    Customer Answer

    Date: 01/31/2025

     
    Complaint: 22812269

    I am rejecting this response because:

    Dear *******, 
    Thank you for your response. I appreciate your transparency and the follow-up efforts with Satori Town Center.
    Since no validation has been received as of 1/31/2025, as stated in your response, I look forward to confirmation that the account will be closed and that deletions will be submitted to all credit reporting agencies for both Anneke and ******** Klip.
    Please provide written confirmation once the matter is resolved, as this documentation is important for my records.
    Thank you for your cooperation and professionalism in resolving this matter.

    Sincerely,
    Anneke Klip

    Business Response

    Date: 02/07/2025

    This account was closed  and returned to the property on 2/4/2025. The attached letters were emailed to Ms. **** the same day to *******************************.  If Ms. **** requires anything additional, she can contact our office directly at ************.

    Respectfully,

    ******* Mathis

    Sentry Credit, Inc.

    Customer Answer

    Date: 02/08/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Anneke Klip
  • Initial Complaint

    Date:12/05/2024

    Type:Customer Service Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sentry keeps calling random family members and friends. They do not have permission to contact anybody related to me, friends with me, or employed with me! I am asking that this stop immediately! I request all communication in writing and sent to me in using the address Sentry has on file. If Sentry continues to call people I know looking for me I will be forced to take action!

    Business Response

    Date: 12/26/2024

    Sentry Credit appreciates the opportunity to respond to this consumer complaint. While we do have an account that was placed in our office for collections, there has been no activity since 10/12/2021. It should also be noted that there was never any contact with anyone regarding the debt we have in our office. Validation of this debt has been requested and will be sent to Ms. ***** once it's received. If Ms. ***** requires any additional information, I would encourage her to contact our office directly at ************.

     

    Respectfully,

    ******* Mathis

    Sentry Credit, Inc.

     

    Customer Answer

    Date: 12/26/2024

     
    Complaint: 22647049

    I am rejecting this response because Mr. ********************** is stating lies to protect his company! I have several family members that are willing to provide proof that they have received harassing phone calls on their personal cellphones asking for them to pass info along. I have never provided nor approved calls to family members, friends, my place of work, etc. So, I request that Sentry IMMEDIATELY STOP looking up my family members, friends, work, etc You may contact me directly via POSTAL MAIL only! 

    Sincerely,

    ******* *****
  • Initial Complaint

    Date:11/26/2024

    Type:Order Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with INFINITE, I do not have a contract with Sentry Credit, INC., they did not provide me with the original contract as I requested.

    Business Response

    Date: 12/03/2024

    Sentry Credit appreciates the opportunity to respond to this consumer complaint. We were unable to validate this debt in a timely fashion, so it has been closed and returned to the property. Deletion requests have been submitted to all credit reporting agencies. If the consumer requires any additional information, they can reach our office directly at ************.

    Respectfully,
    ******* Mathis
    Sentry Credit, Inc.

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