Business ProfileforUnited Signature LLC

We had a house fire on November 6, 2022, and subsequently hired United Signature, Tacoma, to do the rebuild. Major areas of complaints:*- Interior paint - Met with General Manager at their Tacoma showroom to choose the interior design, including paint. Throughout the design process we iterated that we wanted ******************************* paint. It was verbally agreed to. The contract we signed stated "SW Greek Villa" as the paint color. This signified all agreed to ************************. As the rebuilding progressed, we discovered that they had switched from ******************************* to ****, which was completely unacceptable, and we brought it again to the **s attention around June, 2023. Throughout the final stages of the project, due to poor workmanship, the ** had to have several areas in the house repainted and used ******************************* paint. Now multiple rooms have two different types of paint, which is obvious. *- Window replacements there were 7 windows that needed replacing due to the fire. They are not of the same quality or performance level as what was previously there or still exists in areas not affected by the fire. We have requested specs of the windows that were installed for a few months but have been denied that information. We know from our own investigation (using experts) that the windows that have been installed now lack ************************** craftsmanship - Incorrect screws were used to hang the doors, piecemeal trim work instead of using a piece for the area, painting over the exterior screens, onto the windows and frames, etc.).- Poor housecleaning - Cleaning throughout the house was either not done, or done so poorly that it had to be redone, marble flooring, countertops in master bathroom almost destroyed because the subcontractors used it as a storage facility or a lav (urine on the floors, walls, covered by plaster)The overall quality and performance of United Signature is mediocre at best. * Indicate areas where we need help in resolution.