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Find a Location

Days Inn Ellensburg has 1 locations, listed below.

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    Business ProfileforDays Inn Ellensburg

    Hotels

    Additional business information

    Additional Info:
    Barry and Amy Bains, owners of Days Inn Ellensburg are also the owners of America's Best Value Inn in Lakewood, WA.  You can view the business review at  http://www.bbb.org/western-washington/business-reviews/hotels/americas-best-value-inn-in-lakewood-wa-22785430.
    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    901 Berry Rd, Ellensburg, WA 98926-9660
    BBB File Opened:
    1/14/2014
    Years in Business:
    10
    Business Started:
    11/11/2013
    Business Started Locally:
    11/11/2013
    Date of New Ownership:
    2/1/2014
    Business Incorporated:
    11/11/2013
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • M & B Hospitality LLC
    Business Management
    • Mr. Barry Bains, Owner
    • Ms. Amy Bains, Owner
    Contact Information

    Principal

    • Ms. Amy Bains, Owner

    Customer Contact

    • Mr. Barry Bains, Owner
    Additional Contact Information

    Fax Numbers

    • (509) 933-1899
      Other Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Traveling soon? Shop smart when booking a hotel room

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/10/2024

    Complaint Type:
    Product Issues
    Status:
    Resolved
    The incident occurred on 5/9/2024. My husband and two young children ages 2 and 4 arrived at the hotel around 730pm. When we pulled into the parking lot we were a bit weary as they were allowing an individual to use drugs right outside the front door. We checked in with an employee. When we got to our room 208 we walked inside. My daughter immediately used the bathroom which the tub had been rusted over. Not at all that was shown in the pictures. My husband went to open the curtain when a note fell to the floor. The note stated life is a ****** signed by the author which was illegible. At that point I went down to the front desk notified the employee about the said note and how we do not feel safe. Having two small children I did not feel comfortable staying at that establishment anymore. I requested a refund as we had been there all of five minutes and no longer felt safe to stay the evening. The employee stated her manager would be arriving in ten minutes and she is the one who would have to provide a refund. The manager arrived, said she would look at my reservation and see what she can do. She then told me life really is a ****** and said it must have been a kid who wrote the note. Was not apologetic. Said she would not be providing a refund however she is in contact with the owner of the hotel who has the final say and may end up refunding. We left the hotel with no resolution. If a guest does not feel safe in their own room at a hotel I believe that
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Samantha W

    1 star

    07/12/2022

    ********************* at your Days Inn location in Ellensburg, WA is the worst! My husband spilled coffee on a sheet and took it out of the room to replace it. Before doing so, he went out to smoke. He didnt want to take the sheet outside, so he left it bundled out of anyones way in the hallway. ********************* stormed outside and accused him of throwing it in the trash. Weird, there was no trash can remotely close to the sheet. When he explained himself, she stormed inside slamming doors calling him a fag&0t f@/&er. We have her on camera admitting to calling him a fu8;er and then she calls him a crackhead. Ill post that if I can. WHAT!? This is how she treats paying customers? We travel the country full time - hardly crackheads! When I talked to her about this, her response was yeah, you arent a crackhead, but your husband is another story excuse me? She didnt even pick up the sheet she had such an issue with, she left it there. He picked it up and brought it to her where she proceeds to threaten HIM with the police even though its HER causing issues. She never did replace the sheet. Her mother, the *** replaced it for me over an hour later and apologized for her daughter/employees actions. The following morning, my husband was on his way out the door to run an errand and ********************* was at the front desk again, she gave him dirty looks and scoffed at him to which he FINALLY cussed her out - deservedly so! She denies this and says he went off on her for no reason, but we have that on camera too - and so does the hotel. Get rid of her.The pool also isnt functioning and apparently hasnt been for years, breakfast is meh, and the coffee ***** puts out front is always cold. I also got word today from an employee that ***** yells at them too!

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