We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Manufactured Homes Sales

Peterson Home Center
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Peterson Home Center's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Peterson Home Center has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/26/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has done some repairs since I purchased my home 10-14-22, they kept telling me for further repairs to wait until the years end which is the end of the warranty. I contacted ********************* on July 27th about four very large siding cracks and she stated again they are waiting until years end? When the weather is cold and rainy, makes know sense to me? So, I contacted her AGAIN on September 18th and she stated that a contractor would reach out to me but to date has not? So, I wrote to ********************* again on September 25th and have not heard back? She in the past was always good at replying but since Champion Builders dropped the ball on me shes not as responsive? Ive been mistreated throughout the process at know fault of mine.On the last visit for a repair the contractor ***** entered my property with someone (later found to be his brother in law) and they walked around my home before knocking on my door. I heard the conversation through my security cameras as he called the office stating we will have to tear them down referring to my awnings, theres literally four screws holding them up so he was being dramatic. Obviously the office said no as he and his brother in law not authorized to be here patched around them without discussing it with me! Tip of the ice **** on what Ive dealt with. ***** Peterson has no concern for the costumers satisfaction period.

      Customer Answer

      Date: 09/29/2023

      ********************* sent me an email stating she received the BBB complaint and stated she received the photos which I had already sent her. When she told me that I would be contacted in a previous email she never said it would be in in October until she received the complaint. They cannot caulk and paint if the weather is under a certain temperature which Im sure it will be, theres no reason they cannot do the work now. They are procrastinating and I feel doing this and then wont be able to preform the work and I will be bamboozled like the builder Champion Homes did to me.

      Business Response

      Date: 10/04/2023

      Hello Better Business Bureau,

      We received Ms. ******************************* complaint. The items ******************** has listed are to be addressed in the one year service call. Her one year anniversary is mid-October 2023. Our service coordinator, ****  has communicated with Ms. *************************** regarding timing of the one year service call. ******************** and **** have confirmed via email that the one year service call will occur on Friday, October 6th. **** has communicated to Ms. *************************** that the technician will call Ms. *************************** on Thursday, October 5th to confirm the estimated time of his arrival at her home.

      Thank you for the opportunity to clarify the one year service call timing.

      Sincerely,

      ***** Peterson

       

      Customer Answer

      Date: 10/09/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    Peterson Home Center is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.