Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I discovered a writ of garnishment had been issued to my employer despite never having been served in this manner. The head of this law firm behaves as if he's a pillar of the community but specializes in aggressive collection of medical debt against the uninsured and destitute, which I was at the time this medical debt allegedly occurred, however, I was fully covered by ******** at the time and these bills have to be a mistake. I never received any bill. did not live at the address in question when I was allegedly served with papers. This firm is evil incarnate, using legality as an excuse to reverse transfer wealth without compunction. I am hellbent to uncover and show the public what these b******* do, and I have a journalism degree, and a public platform. and I am motivated. Any medical facility that uses this firm for collection will be profiled as well. A reckoning is coming. I call down the wrath of God on these evil scumbags.

  Business Response

  Date: 07/11/2024

  We are in receipt of the emailed complaint sent to our office 7-10-24. Please sign and return the attached release form required by regulatory entities for us to respond to the complaint.

  Customer Answer

  Date: 07/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/24/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was threatened with legal action without a court order, which is not legal. The company also has information about my medical procedures which is a violation of hippa laws. I feel I have been harassed by them.

  Business Response

  Date: 06/25/2024

  We are in receipt of the complaint sent to our office on 6-24-24. Please find attached a release we need signed and returned allowing us to respond to the complaint.

  Customer Answer

  Date: 06/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/22/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a problem with how Dynamic Collectors can obtain a judgement to garnish my paychecks. I go to work and clock in to earn my money so its me who is allowed to spend it how I need to because if I can not afford to pay a ticket, dont use a court to force me into financial ruins. In addition to the writ of garnishment there is interest of about $99 a month thats added. How is that right? It is not.So far I have paid approximately $1000 of $5000 and they want to add more unpaid tickets to balance. I want the judgement against me vacated or dismissed and I want my money they took back. Lastly, for them to not ever contact me or my ********* again.

  Business Response

  Date: 01/22/2024

  This office is in receipt if the complaint sent to us 1-22-24.

  This office did issue a garnishment for citations. We have followed all laws and regulations in our efforts to collect on the outstanding balance.As a courtesy, we did allow a payment plan to be set up in lieu of the garnishment pursuant to a letter we received dated 1-9-24 requesting a payment plan. The payment plan was entered into 1-18-24.

  
  This office has updated our records and placed the request to have no further contact. Any potential further communication will only be done as pursuant to law to provide notification, if applicable, as to intentions to invoke specified remedy.
  We are unsure based upon this complaint if ************************* wishes to continue with the payment arrangement. If we do not hear from ************************* directly within the next ************************************************ the event there is no payment arrangement in place it is possible that the garnishment could be reissued.

  Customer Answer

  Date: 01/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me because that payment arrangement they are referring to contact them within 10 days was started the last conversation that I had spoken with Dynamic Collectors over the phone  Friday, Jan 26,2014..At that time I agreed on a payment arrangement and provided my credit card information. I was also rudely informed that I will be receiving that agreement in writing in the mail and a release of the writ of garnishment to my employer would go out too. And since thats the case I should not have to contact Dynamic Collectors again within in 10 days.  There was no need for that stipulation.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been called at work, at home, at dinner, during breakfast, even on weekends by this rude predatory company. The best part, I'm not even the person they are trying to contact! EVERY TIME THEY CALL I HAVE ASKED THEM NOT TO CALL ME AGAIN. For some reason, even though they say they record the phone calls, magically no one is able to see any record of me saying this and the phone disconnects before I can get confirmation that they have removed my number and/or won't call again. Pretty sure this isn't legal and at this point should be considered harassment or something.

  Business Response

  Date: 01/15/2024

  Our office is in receipt of the complaint emailed to ** on 1-12-24. 

  We have removed the phone number associated with the complainant. It is not within our control if the complainant's telephone number is provided by another party. 

  We hope this helps resolve this complaint.

• Initial Complaint

  Date:12/31/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Supposedly I had a medical bill that I hadnt received any notification from the medical provider or insurance company in over 5 years. Was served a court summons that sat open on someones desk for weeks for anyone to read then handed to the sheriff and sat in a stack of papers for 4 days and it was hand to me that way. No notice in all those years to collect?

  Business Response

  Date: 01/02/2024

  We are in receipt of the complaint sent to our office on 1-1-24.
  Please sign and return the attached HIPAA authorization form in order for us to respond to this complaint pursuant to applicable laws and regulations.

• Initial Complaint

  Date:11/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid a debt on 11/21/2023 to Dynamic Collectors, **** In the amount of $644. This company did NOT notify my employer: ****************************, *************************************************************************. ************.This resulted in my income paycheck to be garnished $313.25. Now I'm unable to get my much needed money refunded back to me. This is fraud and deceit.

  Business Response

  Date: 12/04/2023

  We are in receipt of the complaint received by our office on 11-30-23. We have done an investigation and the following is our response:

  Our office did issue a garnishment around November 9, 2023. On November 21, 2023 the balance was paid. Our office began to prepare the required documents to release the garnishment. They were mailed to the garnishee employer on November 28, 2023. Our office also faxed the documentation and we have been in verbal contact with the employer making them aware the garnishment is being released and has been paid. As of this date our office has not received any funds from the garnishee employer. In the event funds are received they will be returned or refunded. 

  We apologize for any inconvenience experienced by ********. If we can be of further assistance please let us know. 

• Initial Complaint

  Date:11/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has a very serious issue with communication. I was contacted by them via mail over a month ago, with a letter stating the amount that I owed them, for a traffic ticket, and that I could check certain boxes . One of the options was to enclose a check(this was a box you could check, another option was to write them a letter, and it stated on this letter that if you wrote to them no fees added and collection efforts had to be stopped. I also enclosed a check in the letter and I mailed them all of this information. This company did NOT respond to me. The mailed the check back and I just got this on Friday in the mail over a month after I responded to them. Absolutely zero communication from them on why they returned the check they did not write me back or make an attempt to contact me at all. They added more charges that I do not think I should have to pay. I offered to pay my debt in full and they declined me that option which I found out when I finally called the agency I never received notice from them that they declined anything I had to call them, but they continued to rack up charges on my account but again did not notify me at all, just sent back the check that they put sharpie all over and a new bill. No explanation whatsoever. Also the employee that I spoke with was a very rude and cruel person asked me if I have employment and I said no I do not she asked why I said I am a stay at home mom and my husband works. She laughed at me and then proceeded to tell me I shouldnt make any excuses to not have a job. I set up a plan to pay so I really do not understand why her comment was even necessary. She also hung up on me when I went to get my husband to authorize her to use his card. I am trying to resolve my debt but the communication this company has is seriously lacking. I am attaching the documents to support this claim. I want the extra interest for this month removed I should not be liable to pay for something that was never even communicated

  Business Response

  Date: 11/28/2023

  We are in receipt of the complaint sent to our office on 11-28-23. We have investigated this complaint and the following is our response:
  A citation was assigned to our office on 10-5-23. Our office sent the required notice to *********************. On 10-24-23 our office received a response from *****. It was a letter stating she was willing to pay the principal amount of the obligation only, along with a $55.00 payment, among other things. Because ***** disputed the account within the validation period,our office was required to send an itemization of the obligation to ***** before we could attempt any further collection efforts. Our office requested the itemization of the debt from our client. We received the itemization from our client and sent it to *****. We also sent back the partial payment because we did not agree to the terms and conditions of which it was sent with.
  Our office did receive a phone call from ***** on 11-27-23. We have reviewed that call. At no time did our representative mention anything about excuses or ***** not having employment. ***** did request that her boyfriend be allowed to set up payment arrangements on his card for the obligation. We did offer to speak with him to set that up as we would need his permission to use his card. In reviewing the call, it sounded as if ***** was maybe engaging in a conversation with a third party and our representative maybe mistook that and thought ***** was talking to her and ended the call. ***** did call back and spoke to a supervisor who assisted her in setting up a payment arrangement. It was explained to ***** that she is welcome to pay the balance off sooner which would make less interest accrue on the balance.
  We hope this helps resolve this complaint and are happy to work with ***** if she has any other questions.

  Customer Answer

  Date: 11/28/2023

   
  Complaint: 20924552
  
  I am rejecting this response because: I am rejecting this response because I was NOT notified that my offer to pay the principal was rejected until I called your office, the only information I was sent was the check with no explanation and a new and much higher bill. I would love to get the ORIGONAL document that you sent me to inform me of the collections notice because I unfortunately sent it back to  you when I mailed the check so I cannot prove that this said I could mail a check(it did). If you rejected my offer  to pay the original amount there is absolutely no reason what so ever that I can possibly think of that I could not have received a response in writing in the mail that EXPLAINED that you where rejecting my offer, not just a new bill, a check with markings all over it, no explanation, and this mail was received this past Friday which was over a month past when I first responded to the letter I was sent. There was no way for me to know that you rejected my offer because again I was not informed. Why am I responsible for paying a whole extra month of interest bringing my bill to over $500 when your company failed to properly notify me of the REJECTION of my offer, and it took well over a month to receive the check with the sharpie all over it, which no one told me was rejected, and was only scribbled all over. The first phone call I made, your employee was extremely rude and she did talk to me in a condescending manner, I just would appreciate an adjustment to my bill due to the lack of proper communication. Again a letter back to me responding to the letter I sent would have avoided all of this. It is unfair that I had to find this all out a month later and I had to get this information by calling all the while your adding more fees to my bill to get more money out of me.    
  
  Sincerely,
  
  *********************

  Business Response

  Date: 12/08/2023

  Thank you for the opportunity to clarify a few matters in your response to our office on 12-7-23.
  Our office is required to follow certain laws and regulations. We followed all laws and regulations in our handling of this matter. Because the account was disputed, we had to wait to send and itemization of the account to ***** before we could attempt any further collection efforts. We did not provide an explanation on the returned payment because the payment was returned to the person making the payment- which was not *********************. We did not have permission from ********************* to discuss or disclose her obligation to any other individuals. We must have permission to discuss an account with a third party.We also did not have a phone number to contact ********************* until she contacted our office. ***** is currently on a payment arrangement with our office. In an effort to resolve this matter fully we are willing to completely waive the interest on this obligation. We have updated the account to remove any interest that accrued and none will accrue moving forward

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business calls from hundreds of different numbers, half the time not leaving voicemail. Never asking for me by name, claiming I owe a debt that doesn't belong to me. I have zero outstanding debts and my credit score is 800. I block every number they call from and they continue to harass me and call from more numbers.

  Business Response

  Date: 09/08/2023

  This office has received the emailed complaint on 9-7-23. Please find attached a HIPAA release form that needs signed and returned so we can address this complaint.

  Thank you.

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My health insurance is the Veterans Affairs. When I called today, 9/7/2023, to the VA to figure out why a payment has not been made they told me they needed to call and get more information. So I gave them dynamic collectors number and the information on the detailed bill. I was put on hold while they called and then they came back to tell me that dynamic collectors could not talk to my insurance on THEIR recorded line. So how is it ok for the collectors to call on a recorded line but won't talk to insurance or whomever, to try and recieve payment by the way, on their recorded lines? That sounds fishy as h*** No matter the reason my insurance called to get more information to find out more about the bill, they were denied to be talked to, therefor the collectors denied a way of me making a payment. I want this agency, if you want to call it that, to no longer contact me but now drop the bill since they denied talking to my insurance.

  Business Response

  Date: 09/11/2023

  This office is in receipt of the emailed complaint on 9-7-23.
  This office does have a policy that we do not accept phone calls on recorded lines. We are willing to make an exception for ******** insurance company to try and help resolve this issue.
  We will honor ******** request to no longer contact him.

• Initial Complaint

  Date:07/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My household was notified of a new. garnishment being taken for Dynamic Collections. We called them and they said repeatedly that the only information they have for us is that our case was closed and they could not give us any more information until the person who signed off on all the paperwork was back in the office. We called multiple times and got the same answer while being told this mysterious woman would call us back. She never called back and was never in the office when we called. But the next paycheck we received had a garnishment taken from it. We were not given any information about the debt, or what it was for originally, so we could not even dispute it or gauge the legitimacy of the claim.

  Business Response

  Date: 07/13/2023

  This office is in receipt of the complaint sent on 7-13-23. Please find attached a release from required by regulation to sign and return to this office so that we may respond to the complaint.

  Thank you!