Complaints

This profile includes complaints for Southwest Washington Fantasy Events SPC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Southwest Washington Fantasy Events SPC has 2 locations, listed below.

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  Southwest Washington Fantasy Events SPC

  1909 S Gold St Centralia, WA 98531-7907

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  Southwest Washington Fantasy Events SPC

  529 N Tower Ave Centralia, WA 98531-4664

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 5-7, 2024 I participated in the Centralia Fantasy Festival. I originally paid $275 for a double booth. Upon arriving to the festival I was only provided a 10x10 booth. They told me I had only reserved a 10x10 ********* had no way of proving otherwise as they did not email a receipt of sale. I had planned on having a double booth. I brought up two extra people to work the extra area & brought extra tables and an extra canopy. But I had no proof I reserved a double booth so I was only able to use a single booth. Upon returning home I checked my bank statement. I did pay for a double booth. I informed them of this & they gave me a partial refund. I explained to them I ordered a double ************ did not provide it. Them selling me a double booth but only offering me a single booth is **************** I should get my full refund, not just having to pay the a single. I brought up extra people to work the double booth which was not provided.

  Business Response

  Date: 09/01/2024

  Hello,

  This vendor had applied for a 10*10 space. The payment portal sates that payment isnt an application and they must fill out all section of the application to completeness.  Also they agreed to the contract and marked that they understood in the application which states no refunds will be given after 60 days before the events. They had access to the vendor map for over 10 days before the event which showed they had a 10*10 space. They could have reached out anytime before the event to rectify the mistake on their application. During set up they told our staff that they paid for a 10*20 but recieved a 10*10 spot. They were informed that they got what was on their application but we tried to accomodate them anyways as there was limited space at the event. Our staff asked if they could have their booth 20*10 so they had a deeper booth vs a wider booth space. They agreed and the festival went on as usual. We refunded them the difference ($100) out of kindness even though it was their mistake.  The board of directors for the festival felt as though the staff had made reasonable decisions and accommodations and the decision was in compliance with the organizations policies and procedures.